Wholesale: Products & Services

Archived System CR SCR022703-18 Detail

AT&T is requesting that QWEST internally manage the CUST CODE after the account has been converted and request the elimination of CUST CODE information on subsequent orders. The CLEC provided telephone number in the AN field and the ZCID information in the CCNA field on the Order should uniquely identify the account after conversion.

Expected Deliverables/Proposed Implementation Date (if applicable):

To be compatible with Release 14.0.

Status History

Project Meetings

February 19, 2004 Systems CMP Meeting Discussion: Phyllis Burt/AT&T stated that there seems to be a problem with the documentation in that it looks like something wasn’t covered. Phyllis stated that the CR’s intent was to get rid of the customer code. Phyllis stated that for UNE-P POTS, they send an order for a listing change only, with a HB request type, then receive an error stating that a full AN is needed and is looking for the customer code. Phyllis asked if there was anything that can be done to eliminate the customer code. Connie Winston/Qwest asked if a trouble ticket had been opened by AT&T. Phyllis Burt/AT&T stated that she has been working with the EDI Team and that she was advised that the HB was not within the scope of the CR. Connie Winston/Qwest asked if AT&T had coded to that, encountered the problem, and now AT&T wants Qwest to fix it until they can re-code. Phyllis Burt/AT&T stated that the intent of the CR was to eliminate the customer code and it was not eliminated for UNE-P. Connie Winston/Qwest stated that the CR description did state was for all UNE-P so Qwest will look at this, in more detail. Connie stated that she does not know what can be done and stated that the response would go thru the EDI Team. Connie stated that the Act Type of HB was not within this CR’s scope. Bonnie Johnson/Eschelon asked if the CLECs needed to state all ACT Types on requests. Connie Winston/Qwest stated that Qwest was clear in the products and ACT Types in the 14.0 walk-through. There were no additional comments or questions.

-- January Systems CMP Meeting Discussion: Donna Osborne-Miller/AT&T stated that AT&T Consumer is cutting to 14.0 on February 14th and asked that the CR remain in CLEC Test until February CMP.

- December 17, 2003 Systems CMP Meeting Discussion: Donna Osborne-Miller/AT&T requested that this CR remain in CLEC Test.

-- November 20, 2003 Systems CMP Meeting Discussion: Connie Winston/Qwest stated that this CR would be implemented with the IMA 14.0 Release on December 8, 2003.

-- September 19, 2003 IMA 14.0 High-Level Walk-thru Meeting Minutes Excerpt:

Functionality Description: A CLEC is requesting that IMA remove or relax the requirement requiring a full AN (including customer code) on subsequent order activity of converted accounts. Today, IMA is rejecting a request if a fully-qualified AN (includes customer code) is not provided on the request; multiple active CSRs match the TN provided on the request and no failed pre-order CSR retrieval attempt has been recorded within the previous 24 hours. With this enhancement, IMA will not require the CLEC to provide Customer Code information on post migration requests. Additional functionality is being added that will help in determining recently or changed converted accounts. This will further enhance the ability to uniquely identify the CLECs CSR.

Products: All Products

Forms Impacted: N/A

Fields Impacted: N/A

ACTs: B, C, D, L, Y, T

Questions & Answers:

Q: Please confirm that with the implementation of this CR, the existing Account Number field (LSR #7 AN) will still be used to capture the 10 digit BTN. A: Curt Anderson - Qwest responded yes and stated that the field functionality is not changing.

There were no additional comments, questions, or clarification requested.

September 18, 2003 Systems CMP Meeting Discussion: Connie Winston/Qwest stated that all products would be implemented, that has a CSR. Liz Balvin/MCI asked if Qwest is going to somehow secure the CSR. Connie Winston/Qwest stated with TN & SANO validation. Connie stated that if the SANO does not match, it would reject. Liz Balvin/MCI stated that with migrate by TN, if the SANO doesn’t match, you are to do a pre-order CSR check. Liz stated that if the customer code is not required, it should not be a requirement. Connie Winston/Qwest stated that you might want to check pre-order if the TN & SANO don’t match. Connie noted that if a CLEC doesn’t do pre-order, Qwest will reject. Connie stated that she could confirm that. Liz Balvin/MCI stated that she was now okay. There were no additional comments or questions. This Action Item is closed.

September 10, 2003 Email sent to Liz Balvin/MCI: Liz -- In regard to your question on the product scope for SCR022703-18 Eliminate CLEC Cus Code Requirement. This CR will be implemented for all products. I have opened an action item to communicate this information at the September Systems CMP Meeting. Peggy Esquibel-Reed Qwest CRPM -- Systems

- September 5, 2003 Email sent to Liz Balvin/MCI: Liz -- I am checking into your question regarding SCR022703-18 Eliminate CLEC Cus Code Requirement and will send a response soon. The document that listed the products that are in-scope and out-of-scope is located on the Qwest Wholesale web site, URL: http://QWEST.COM/wholesale/cmp/teammeetings.html Please look under the Heading of 'Systems Attachments for August CMP Meeting'. The document is the fourth bulleted item. Let me know if you need further assistance in locating the document. Have a good weekend. Peggy Esquibel-Reed Qwest CRPM -- System

September 3, 2003 Email Received from Liz Balvin/MCI: Kit, At the August CMP, Qwest provided a document titled SCR022703-18 "Eliminate CLEC Customer Code Requirement" with in and out of scope products list. MCI questioned the exclusions given customer code was an internal tracking code imposed by Qwest. MCI understood the CR requested Qwest secure the valid customer code such that the onus would not be placed on CLECs to track, please confirm. In addition, I could not locate the document, can you please provide me a copy. Thanks in advance, Liz Balvin MCI Carrier Management - Qwest

- August 21, 2003 Systems CMP Meeting Discussion: Connie Winston/Qwest stated that while Qwest was defining this CR it was determined that not all products were within the scope of this CR, as defined in the document that was brought into the room and posted to the web for those attendees on the phone. IN SCOPE: POTS Resale, Pvt. Line Resale, PAL-Co-Providers, Unbundled Loop, Interim Number Portability, BRI ISDN Resale, Centrex Plus/Centron, Centrex 21, PBX, Analog Line Side Port, Digital Line Side Port, DID In Only Trunks, Designed Trunk Resale, Unbundled Analog DID/PBX Trunk Port, Unbundled DS1 DID/PBX Trunk Port Facility, Unbundled DS1 DID/PBX Trunk, Qwest DSL, Unbundled Distribution Loop, Loop Splitting, Line Splitting, UNE POTS (P or STAR), EEL/UNE Combination, PRI ISDN Resale Facility, PRI ISDN Resale Trunks, UNE-P ISDN BRI, UNE Centrex (P or STAR), UNE Centrex 21 (P or STAR), UNE-P PRI ISDN Facility, UNE-P PRI ISDN Trunk, UNE-P PBX DID In Only Trunk, UNE-P PBX Designed Trunk, UNE P DSS Facility, UNE-P DSS Trunk OUT of SCOPE: Line Sharing, Shared Distribution Loop. Resale Frame Relay, Unbundled Feeder Loop, Facility Based Directory Listings - These products are not applicable since a CSR retrieval attempt is not performed at order time. Local Number Portability, Loop Number Portability, Listings Only, Unbundled Distribution Loop with NP - These products are not applicable for ACT=B, C, D, L, Y, or T. Liz Balvin/MCI asked why they were outside of the scope. Connie Winston/Qwest stated that some of products do not have customer codes. Phyllis Burt/AT&T recommended a walk through of the entire IMA 14.0 commitment list. Connie Winston/Qwest stated that Qwest would hold an ad-hoc meeting before the monthly meeting. Liz Balvin/MCI suggested that Qwest send out a high level explanation of the CRs and then the CLECs could provide questions before the meeting. Connie Winston/Qwest agreed.

- Excerpt from CMP Monthly Meeting - April 17, 2003

IMA 14.0 INITIAL PRIORITIZATION LIST (ATTACHMENT N) Liz Balvin/MCI asked why the ‘Eliminate CLEC Customer Code Requirement’ CR is considered to be in 14.0 due to the Migrate by TN and SANO CR. Lynn Notarianni/Qwest stated that while it does make progress towards it, she believes that there are still order types/ request types that are not covered. Lynn asked AT&T if they want this CR to remain. John Gallegos/Qwest stated that the CR is actually for all products. Donna Osborne-Miller/AT&T stated that AT&T still very much needs relief from the customer code requirement and the intent of their CR is to remove that requirement. Liz Balvin/MCI stated that if it covers all products, then it is a benefit for everyone. Lynn Notarianni/Qwest asked Liz if she was okay with this. Liz Balvin/MCI stated yes, she is fine.

- Clarification Meeting - March 12, 2003 9:00-11:00 AM

Attendees: Donna Osborne-Miller- AT&T, Phyllis Bert-AT&T, Regina Mosley-AT&T, Carla Pardee-AT&T, Diane Burt-AT&T, John Blaszczyk- AT&T, Peggy Esquible-Reed-Qwest, Lynn Stecklein-Qwest, John Gallegos-Qwest, Wendy Green-Qwest, Berkley Loggie-Qwest, Monica Martin-Qwest, Jan Martin-Qwest, Denise Martinez-Qwest, Shelley Mason-Qwest, Rob Mitchell-Qwest, Laurel Nolan-Qwest, Shonna Pasionek-Qwest, Mallory Paxton-Qwest, Joan Pfeffer-Qwest, Deb Roth-Qwest, Carl Sear-Qwest, Kerri Waldner-Qwest, Scott Carne-Qwest

Nolan-Qwest reviewed the CR title and the Description of Change. She asked if there were any additions, changes or questions. Osborne-Miller-AT&T stated that this CR was dealing with an issue with the Cust Code. Bert-AT&T stated that there were issues with the account number and that reserve may not always work. Martinez-Qwest stated that there was a CR to change the LR form in the IMA 13.0 Release, but if the request was to change the Cust Code that was not part of the CR.

Nolan-Qwest stated that the products impacted would be changed to UNE-P Pots based on the eariler discussion. She asked the team what interfaces would be impacted. Bert-AT&T stated that the interface would be IMA Common.

Nolan-Qwest asked if there were another other comments or changes to the CR. No changes.

Clarification Call completed.

CenturyLink Response

RE: SCR022703-18 Eliminate CLEC Customer Code Requirement

Qwest has reviewed the information submitted as part of Change Request SCR022703-18. Based upon the scope of this CR as agreed to in the Clarification Meeting (held March 12, 2003) Qwest is able to provide an estimated Level of Effort (LOE) of 1425 to 2400 hours for this IMA Change Request and 300 to 350 hours for SATE testing.

This Change Request is eligible for the IMA 14.0 Prioritization.

Sincerely, Qwest

DRAFT RESPONSE March 13, 2003

RE: SCR022703-18 Eliminate CLEC Customer Code Requirement

Qwest has reviewed the information submitted as part of AT&T's Change Request SCR022703-18. Based upon research that has been conducted following the Clarification meeting (held March 12, 2003) Qwest is still examining the issue. Qwest will continue to research the problem and provide an updated response at the March Systems CMP Meeting.

At the March Systems CMP Meeting, CMP participants will be given the opportunity to comment on this Change Request and provide additional clarifications. Qwest is interested in the experiences of the CMP community as relates to this issue. Qwest will incorporate any feedback received into further evaluation of this Change Request.

Sincerely, Qwest