Archived System CR SCR030204-04MN Detail |
| Title: Develop a manual process to provide Jeop. notices & detailed explanation of the Jeop. reason via E mail to the CLEC order originator until the system change can be processed in QORA, & for TELIS requests until a CLEC changes to QORA or TELIS sunsets | |||||
| CR Number |
Current Status Date |
Level of Effort |
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Area Impacted |
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| SCR030204-04MN |
Withdrawn 4/15/2009 |
- | 12/ | ||
| Originator: Johnson, Bonnie |
| Originator Company Name: Eschelon |
| Owner: Winston, Connie |
| Director: |
| CR PM: Esquibel-Reed, Peggy |
| Description Of Change |
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Qwest notifies a CLEC of a jeopardy on a ASR with a phone call. This is not an effective manner to notifiy because as a result no electronic record of the jeopardy notification exists for ASR’s. CLECs have a need to have an electronic notification of jeopardies to effectively perform jeopardy management to meet customers needs. For example, if an Eschelon employee is on vacation, all statuses for LSR’s are managed by Eschelon’s internal jeopardy management group. The LSR keeps moving regardless of whether or not the order originator is at work on any given day. For ASR’s, Qwest communicates jeopardies with a phone call or leaves a voice mail. This means that potentially Eschelon could be unaware of the jeopardy for several days. Depending on the type of jeopardy, this could cause delay’s to the customer for CNR jeps where the customer is required to perform some work and may prevent the CLEC from discussing alternate solutions for the customer to get service. In addition, there could be disputes about dates, times and content of conversation held between Qwest and CLEC when Qwest calls the CLEC.
Expected Deliverable: Qwest will provide a system generated jeopardy notice in QORA and implement an interim process to send the jeopardy notice via E-mail for TELIS users and util the system generated jeopardy notice is implemented in QORA.
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Status History |
| Date | Action | Description |
| 3/2/2004 | CR Submitted | |
| 3/3/2004 | CR Acknowledged | |
| 3/3/2004 | Info Requested from CLEC | Sent Email to Eschelon Requesting Clarification Meeting Availability |
| 3/3/2004 | Related Change Request | SCR030204-04 for Electronic Request |
| 4/20/2009 | Status Changed | Status changed to Witthdrawn - CR placed in a closed status in error |
| 4/20/2009 | Discussed at Monthly CMP Meeting | Discussed at the April CMP Meeting - See Attachment N in the Distribution Package |
Project Meetings |
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CenturyLink Response |
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Information Current as of 1/11/2021