Archived System CR SCR030204-05 Detail |
| Title: Consistent Circuit id (CKT ID) Format Used Throughout Qwest. Systems, Bills and Output Files | |||||
| CR Number |
Current Status Date |
Level of Effort |
Interface/ Release No. |
Area Impacted |
Products Impacted |
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| SCR030204-05 |
Denied 8/10/2004 |
- | 15/ | Pre-Order, Ordering, Billing, M&R, Provisioning | All with CKT ID |
| Originator: Johnson, Bonnie |
| Originator Company Name: Eschelon |
| Owner: Winston, Connie |
| Director: |
| CR PM: Esquibel-Reed, Peggy |
| Description Of Change |
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Qwest issues a CLEC a CKT ID to a CLEC when a CLEC requests services that are identified by a CKT ID. However, Qwest does not consistently use the same format for the CKT ID Qwest issued to the CLEC throughout all systems, on bills and in Qwest output files. For example, a CLEC will order an analog unbundled loop. Qwest provides the CLEC a Qwest assigned CKT ID on the FOC in a particular format. If the CLEC needs to send Qwest an LSR in IMA for change order activity on that unbundled loop, Qwest requires the CLEC to populate the ECCKT field with the CKT ID in a different format than the CKT ID Qwest provided to the CLEC. The CLEC should be able to populate internal systems with the CKT ID Qwest provides to CLEC on the FOC and use that CKT ID in its original format to access CSRs, submit LSRs and manage the billing process. The CKT ID Qwest assigns should not change format throughout Qwest’s systems, bills and processes. Qwest is forcing CLECs to make modifications in its own systems to accommodate Qwest lack of consistency of the CKT ID format Qwest’s issues and provides to CLEC. The CLEC should not have the burden to accommodate Qwest’s inconsistent CKT ID format.
Expected Deliverable: Qwest will make the required changes to all systems for ordering, billing or output file to gain a consistent use of the CKT ID format Qwest assigns to CLEC.
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Status History |
| Date | Action | Description |
| 3/2/2004 | CR Submitted | |
| 3/4/2004 | CR Acknowledged | |
| 3/4/2004 | Info Requested from CLEC | Sent Email to Eschelon Requesting Clarification Meeting Availability |
| 3/8/2004 | Info Requested from CLEC | Left Voicemail Message Requesting Clarification Meeting Availability. |
| 3/9/2004 | Info Received From CLEC | Received Eschelon's Availability for Clarification Call |
| 3/9/2004 | Clarification Meeting Scheduled | Clarification Call Scheduled for March 12, 2004 |
| 3/12/2004 | Clarification Meeting Held | |
| 3/12/2004 | Status Changed | Status changed to clarification |
| 3/18/2004 | Discussed at Monthly CMP Meeting | Discussed at the March Systems CMP Monthly Meeting; please see March Systems CMP Distribution Package, Attachment B |
| 4/22/2004 | Discussed at Monthly CMP Meeting | Discussed at the April Systems CMP Monthly Meeting; please see April Systems CMP Distribution Package, Attachment I |
| 5/20/2004 | Discussed at Monthly CMP Meeting | Discussed at the May Systems CMP Monthly Meeting; please see May Systems CMP Distribution Package, Attachment I |
| 6/17/2004 | Discussed at Monthly CMP Meeting | Discussed at the June Systems CMP Monthly Meeting; please see June Systems CMP Distribution Package, Attachment I |
| 7/22/2004 | Discussed at Monthly CMP Meeting | Discussed at the July Systems CMP Monthly Meeting; please see July Systems CMP Distribution Package, Attachment I |
| 8/18/2004 | Discussed at Monthly CMP Meeting | Discussed at the August Systems CMP Monthly Meeting; please see August Systems CMP Distribution Package, Attachment G |
Project Meetings |
| August 18, 2004 Systems CMP Meeting Discussion: Connie Winston/Qwest stated that we have had many meetings and walked through everything in order to determine how to deliver this request in a cost efficient manner and there is really no way to do that. Bonnie Johnson/Eschelon thanked Qwest for all the efforts and asked if Qwest would be able to do 1-piece which would be for IMA only, for order activity. Bonnie stated that the CLECs have to translate the circuit id that they receive back from Qwest, on the FOC. Bonnie stated that this occurs for every circuit. Jill Martain/Qwest stated that Qwest would look at that request and see if we could do that subset. Stephanie Prull/Eschelon stated that if the format should be the TIRKs format, there are some differences from the format in the embedded base and on the bill. Stephanie noted that one of the differences is the delimiter of a period versus a virgule. Lori Langston/Qwest stated that the issue is really the dropping of the zero’s or not enough digits in the circuit id. Bonnie Johnson/Eschelon stated that the request is that the CLECs do not want to translate the circuit id; the format required on the LSR should be the same format that Qwest sends back to the CLECs on the FOC. Bonnie Johnson/Eschelon stated that the CR could be closed in Denied Status and a Global Action Item could be opened. Bonnie stated she would issue a new CR if Qwest finds a workable solution.
- August 10, 2004 Email Sent to Bonnie Johnson, Eschelon: Hi Bonnie, I have attached a current copy of your CR, SCR030204-05 Consistent CKT ID Format Used Throughout Qwest Systems, Bills, and Output Files. This copy contains the Qwest Response to the CR. The response, I am sorry to report, is a Denial. Please let me know if you would like to discuss the Denial Response with Qwest prior to next week’s CMP Meeting and I will get a call scheduled. Just let me know when you are available. If you do not want to meet prior to next week’s CMP Meeting but have questions in regard to the response, please forward those questions to me so that we may be prepared to respond to them either at an off-line call or at CMP. Thank you, Peggy Esquibel-Reed Qwest CMP CRPM-Systems
- July 22, 2004 Systems CMP Meeting Discussion: Connie Winston/Qwest stated that this is still in Evaluation and noted that Qwest has met many, many times and are having a hard time finding solutions. Connie stated that we are working with Billing and Network but that this is very big. The Action Item remains open.
- June 17, 2004 Systems CMP Meeting Discussion: Connie Winston/Qwest stated that this is very big and Qwest is still looking into this request. This Action item remains open.
- May 20, 2004 Systems CMP Meeting Discussion: Connie Winston/Qwest stated that we are evaluating this CR and said that it’s no surprise that the LOE is very large. Connie said that we are looking at how we could potentially package or phase this CR. Bonnie Johnson/Eschelon stated that this CR is very important to Eschelon. This action item remains open. - April 22, 2004 Systems CMP Meeting Discussion: Connie Winston/Qwest stated that this CR is in Evaluation Status and noted that it is looking to be a very big effort. This Action Item remains open.
-- March 18, 2004 Systems CMP Meeting Discussion: Bonnie Johnson/Eschelon presented the CR and stated that it is a struggle with inconsistent circuit id formats. Bonnie stated that Qwest assigns circuit ids and returns them on the FOC in a specific format. Bonnie stated that when subsequent order activity is needed, they need to send the circuit id back in a different format. Bonnie noted that it is difficult for them to manage the FOCs, orders, and the bills. Bonnie stated that she understands that there could be multiple systems requirements and/or changes and stated that she is willing to do a phased approach. Bonnie stated that once the scope is understood, she could submit separate CRs. Bonnie stated that she is willing to do that. Bonnie again stated that she understands that the scope is very large and that she is willing to do in a phased approach. Bonnie stated that she is not concerned that the same format is used from region to region, but she does want the same format within each region. Connie Winston/Qwest stated that #8 on the 16.0 prioritization, SCR102203-01 Standardize ECCKT Format to Match on LSR and FOC Output, is just that request. Bonnie Johnson/Eschelon stated that it needs to be looked at to see what else needs to happen. There were no additional comments or questions. This CR moves to Presented Status.
3/12/04 Clarification Meeting Introduction of Attendees Bonnie Johnson/Eschelon, Stephanie Prull/Eschelon, Kim Isaacs/Eschelon, Cathy Garcia/Qwest, Don Tolman/Qwest, John Gallegos/Qwest, Joan Pfeffer/Qwest, Jill Martain/Qwest, Jim Recker/Qwest, Kerry Waldner/Qwest, Brenda Kerr/Qwest, Denny Graham/Qwest, Mike Putman/Qwest, Lynn Stecklein/Qwest Review Description of Change Lynn Stecklein/Qwest reviewed the description of the change request. Eschelon is requesting a consistent Circuit ID Format used throughout Qwest systems, bills and output files. Meeting Discussion Lynn Stecklein/Qwest asked Eschelon to verify system impacts. Bonnie Johnson/Eschelon stated that any system that houses a Circuit ID would be impacted. John Gallegos/Qwest stated that IMA, Billing files, DUF files etc. would be impacted. Jill Martain/Qwest asked if once the FOC is sent back, is Eschelon looking for consistency in what is returned. Bonnie Johnson/Eschelon stated that when the Circuit ID is populated today, they have had to create business rules to make the Circuit ID look the way Qwest wants to see it come back. Bonnie said that they have had to write internal programs for consistency. Jill Martain/Qwest asked if Eschelon was looking for consistency, for instance, in IMA with the FOC or would they be looking for this on the DLR etc. Bonnie Johnson/Eschelon said that was a good point and that when they have to open a repair ticket that pulls a Circuit ID would also be an example that would they would like included in this request. Bonnie Johnson/Eschelon stated that she realized that this is a very large effort and would not be opposed to open up separate CRs to assist in determining the scope of this request. John Gallegos/Qwest stated that might be an option and would enable us to provide better statusing opportunities. Confirm Areas & Products Impacted Lynn Stecklein/Qwest confirmed the interface impacted is QORA and includes any product associated with a Circuit ID. Establish Action Plan Lynn Stecklein/Qwest stated that Eschelon would present this change request in the March CMP Systems Meeting.
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CenturyLink Response |
| REVISED RESPONSE August 5, 2004 Bonnie Johnson Eschelon SUBJECT: Consistent Circuit ID (CKT ID) Format Used Throughout Qwest Systems, bills and Output Files This letter is in response to your CLEC Change Request Form, SCR030204-05, dated 03/02/2004, Titled: Consistent Circuit ID (CKT ID) Format Used Throughout Qwest Systems, Bills and Output Files. CR Description: Qwest issues a CKT ID to a CLEC when a CLEC requests services that are identified by a CKT ID. However, Qwest does not consistently use the same format for the CKT ID Qwest issued to the CLEC throughout all systems, on bills and in Qwest output files. For example, a CLEC will order an analog unbundled loop. Qwest provides the CLEC a Qwest assigned CKT ID on the FOC in a particular format. If the CLEC needs to send Qwest an LSR in IMA for change order activity on that unbundled loop, Qwest requires the CLEC to populate the ECCKT field with the CKT ID in a different format than the CKT ID Qwest provided to the CLEC. The CLEC should be able to populate internal systems with the CKT ID Qwest provides to CLEC on the FOC and use that CKT ID in its original format to access CSRs, submit LSRs and manage the billing process. The CKT ID Qwest assigns should not change format throughout Qwest’s systems, bills and processes. Qwest is forcing CLECs to make modifications in its own systems to accommodate Qwest lack of consistency of the CKT ID format Qwest’s issues and provides to CLEC. The CLEC should not have the burden to accommodate Qwest’s inconsistent CKT ID format. Expected Deliverable: Qwest will make the required changes to all systems for ordering, billing or output file to gain a consistent use of the CKT ID format Qwest assigns to CLEC. Qwest Response: Qwest has completed the analysis for SCR030204-05, titled, Consistent Circuit ID (CKT ID) Format Used Throughout Qwest Systems, Bills and Output Files and has determined that this change is economically not feasible. The changes proposed by this request are extensive. In order to implement this change request either in a flash cut or in a phased approach all of the impacted applications would need to be modified and a conversion run against the existing base of accounts. This includes all systems that either store or utilize the Circuit ID. Circuit IDs are inventoried in TIRKS and to convert the existing Circuit IDs in TIRKS requires service order activity. The service orders necessary to change the TIRKS inventory is a New Connect (N) and a Disconnect (D). The effort to convert the TIRKS Circuit ID inventory cannot be completed in a phased approach due to this complexity and risk. Additional changes would be needed to support a consistent Circuit ID Format throughout the Ordering, Repair and Billing Systems. The modifications would include changes to the service order processing edits which enforce standards for circuit IDs and Circuit ID format changes in all impacted systems. Total cost of the changes to these systems in addition to the conversion of the inventory is estimated to be $ 1,555,000. The research during the definition of SCR102203-01 Standardize ECCKT Format to Match on LSR and FOC Output re-enforced that modifying the Circuit ID was a significant effort. As a result, the scope for SCR102203-01 had to be reduced. This change of scope was reviewed at the July Systems CMP meeting. Consequently, due to the high cost and complexity of this request, Qwest is denying SCR030204-05, titled, Consistent Circuit ID (CKT ID) Format Used throughout Qwest Systems, Bills and Output Files. Sincerely, Qwest Estimated Cost: Billing System Changes (CRIS) $162,000 IMA $178,000 SOPS/BOSS/CARS $216,000 Maintenance & Repair $432,000 ASR Flow Applications (Exact, QORA) $297,000 Telcordia Application Changes (TIRKS, WFA, SWITCH, LFACS, LMOS) $270,000 TOTAL $1,555,000
- DRAFT RESPONSE April 9, 2004 RE: SCR030204-05 Consistent Circuit id (CKT ID) Format Used Throughout Qwest. Systems, Bills and Output Files Qwest has reviewed the information submitted as part of Change RequestSCR030204-05. Based upon research that has been conducted following the Clarification Meeting (held March 12, 2004) Qwest is still examining the issue. Qwest will continue to research the problem and provide an updated response at the May Systems CMP Meeting. At the April Monthly Systems CMP Meeting, CMP participants will be given the opportunity to comment on this Change Request and provide additional clarifications. Qwest is interested in the experiences of the CMP community as relates to this issue. Qwest will incorporate any feedback received at the next Monthly Systems CMP Meeting into further evaluation of this Change Request. Sincerely, Qwest
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Information Current as of 1/11/2021