Wholesale: Products & Services

Archived System CR SCR041703-01 Detail

Currently there is order rejected in error by the service centers, features being ordered incorrectly by CLECs and Qwest, and CSR’s not being updated with the correct USOC’s causing issue for change orders after the conversion

McLeod expects that the process of the call forwarding features be simplified by automation being added to the flow through system. We expect to be able to send a generic call forwarding USOC and the flow through system generate the appropriate call forwarding USOC on the service order. If the order drops for manual handling we expect the Qwest service center derive the correct call forwarding USOC for the service order.

This will be consistent with other USOCs that are passed or derived via the flow through system.

Mcleod expects this to be implemented as soon as possible.

Status History

Project Meetings

--Original Message-- From: Stecklein, Lynn [mailto:Lynn.Stecklein@qwest.com] Sent: Tuesday, November 30, 2004 12:55 PM To: msprague@mcleodusa.com Subject: SCR041703-01 Flow Through Automation for UNE-P Pots, 1FB Pots call forwarding features

Hi Michelle,

This email is to follow-up on a CR that was discussed in the November Monthly CMP Meeting. As noted below, Bonnie Johnson (Eschelon) stated that she needed to get with Steph Prull to determine if this CR could be closed. I did hear back from Bonnie and she said that Eschelon was ok to close this CR. I wanted to contact you due to the fact that this CR was originally submitted by McLeod. Let me know if you are also ok to close this CR and I will close it. If you are not yet ready to close, let me know that as well.

E-mail received from Bonnie Johnson/Eschelon 11/29/04

SCR041703-01 Ok to close.

Meeting Minutes from the November CMP Meeting

SCR041703-01 Flow Through Automation for UNE-P Pots, 1FB Pots call forwarding features (originated by McLeodUSA)

John Gallegos/Qwest asked if anyone had questions about this CR.

Bonnie Johnson/Eschelon said that they took ownership of this CR from McLeod. Bonnie said that she needs to get with Steph Prull (Eschelon) asked that this CR remain open.

Thanks Michelle and I look forward to hearing from you.

Lynn Stecklein

Qwest CMP CRPM

11/17/04 CMP Systems Meeting

John Gallegos/Qwest asked if anyone had questions about this CR. Bonnie Johnson/Eschelon said that they took ownership of this CR from McLeod. Bonnie said that she needs to get with Steph Prull (Eschelon) asked that this CR remain open.

--Original Message-- From: Johnson, Bonnie J. [mailto:bjjohnson@eschelon.com] Sent: Monday, November 29, 2004 7:28 AM To: Bonnie Johnson; cmpcr@qwest.com Cc: Johnson, Bonnie J.; Prull, Stephanie A.; Isaacs, Kimberly D. Subject: Systems CR Consdiered for Closure

In the last CMP meeting, Eschelon committed to get back to Qwest on some CRs I wanted to check on.

#8 Automation on Call Forwarding Features. OK to close.

#13 Allow Sup = 1 when using the CIP fields. OK to close.

#15 Border Towns Orders: Eschelon has not had an opportunity to test. Stephanie will check with McLeod.

#18 Virtual CSR. OK to close.

Let me know if you have questions.

Bonnie J. Johnson Director Carrier Relations Eschelon Telecom, Inc.

10/22/04 Systems CMP Meeting

Connie Winston/Qwest stated that a Patch is scheduled in December.

9/16/04 Systems CMP Meeting

Steph Prull/Eschelon asked if there was a ticket open for this CR. Connie Winston/Qwest said that she was not sure. Steph Prull/Eschelon said that if there is no ticket open, Eschelon is ok to close this CR.

8/18/04 Systems CMP Meeting

Connie Winston/Qwest stated that this CR was implemented in 15.0 and would remain in CLEC Test 7/22/04 Systems CMP Meeting

Connie Winston/Qwest stated that this was implemented in 15.0 and would remain in CLEC Test.

6/17/04 Systems CMP Meeting

Kit Thomte/Qwest stated that Qwest is still researching this issue and will provide a readout at the July Systems CMP Meeting. This Action Item remains open.

5/20/04 Systems CMP Meeting This CR will remain in CLEC Test. 6/1/04 - Revision to Minutes from Eschelon - An action item has been created to address Eschelon’s concern on service order quality.

4/22/04 CMP Systems Meeting

Connie Winston/Qwest stated that this CR was just deployed in the IMA 15.0 Release and will remain open for another month.

There were no questions or comments.

This CR remains in CLEC Test.

3/21/04 CMP Systems Meeting

Connie Winston/Qwest stated that this CR is deploying on April 19, 2004, in the IMA 15.0 Release. There were no questions or comments.

MEETING MINUTES - February 17, 2004 Hi-Level Walk Through of IMA 15.0 Committed CR's

Attendees: Anne Robberson-Process Analyst (Qwest), Curt Anderson- IT Systems Analyst (Qwest), Diane Burt-Systems Analyst (AT&T), Donna Osborne-Miller - Carrier Relations Manager (AT&T), Dusti Bastian-Process Analyst (Qwest), Ellen McArthur-Process Analyst (Qwest), Hank Martinez-IT Systems Analyst (Qwest), James McCluskey-ILEC Manager (Accenture), John Daugherty-Product Management (AT&T), John Gallegos-IT Manager (Qwest), Kathy Miller-Process Manager (Qwest), Kim Isaacs- ILEC Relations Process Analyst (Eschelon), Kyle Kirves-IT Analyst (Qwest), Linda Miles-Process Manager (Qwest), Lori Langston-Process Manager (Qwest), Marie Acceno-Systems Analyst (AT&T), Nancy Denny-IT Analyst (Qwest), Nicole James-IT Analyst (Qwest), Pat Bratetic-Process Manager (Qwest), Phyllis Burt-Systems Analyst (AT&T), Randy Owen-IT Manager (Qwest), Shon Higer-Process Analyst (Qwest), Shonna Pasionek-IT Analyst (Qwest), Stephanie Prull-EDI Business Analyst (Eschelon), Susie Wells-Product/Process Analyst (Qwest) Meeting Facilitator: Nancy Denny (Qwest)

Purpose: High-level walk-through of the CRs that are committed in the IMA 15.0 Release.

Supporting Documents: Qwest Notification: SYST.02.13.04.F.01366.IMAEDI15.0Cand&DocWkth Documentation containing 15.0 Candidate Summaries: February 17, 2004, attached to notification CRs can be found in the Qwest Wholesale Change Request Interactive Report located at: http://www.qwest.com/wholesale/cmp/changerequest.html

Functional Overview: This candidate will enable the user to provide a generic Call Forwarding USOC on the Resale Form and Qwest will derive the correct USOC (whether INTER or INTRA office) from other fields on the LSR (TN and CFN). IMA will display the generic Interoffice USOCs (FBJ, FDJ and FVJ) and Qwest will compare the TN against the CFN in the FEATURE DETAIL field following the USOC and will generate the correct Call Forwarding USOC on the service order.

Form Impacts: Resale (RS) Form

Products: Resale POTS UNE-P POTS UNE-STAR POTS

Activities: ACT = N, T, C, V, and Z

Discussion

Susie Wells provided the description based on the Overview Document provided with the agenda.

Phyllis Burt AT&T (Phyllis): What are the CSR impacts? Will the generic call forwarding USOC or derived USOC be used? Susie Wells Qwest (Susie): On a conversion? Phyllis: Yes. And takeovers. Susie: The CSR will display the derived USOC. John Gallegos Qwest (John): For transactions using an ACT of T and F, the USOC could change. Currently, the CSR will display the correct, applicable USOC. The USOC could change if the location changes. Stephanie Prull Eschelon (Stephanie): What about effective overflow USOCs? Susie: Affects all USOCS--busy, call forwarding, etc. Kim Isaacs Eschelon (Kim): If LSR uses the correct USOC, will it be rejected? Nicole James Qwest (Nicole): Only generic USOCs will be displayed. Kim: When you do a reject? Nicole: Yes. Kim: What are the high level edits for this change? Nicole: The edits and error messages will show the requested feature and explain issue for generic messages. The correct USOC will appear in the reject. Stephanie: Do FID format errors still apply? Nicole: Yes. Qwest is not replacing existing errors.

8/21/03 CMP Systems Meeting Stephanie Prull/McLeod stated the interest in this CR is very high for McLeod

5/22/03 CMP Systems Meeting Stephanie Prull/McLeod reviewed the CR description. The LOE for this effort is 1000 to 1675 hours. There were no questions or comments.

Clarification Meeting 4/28/03

Introduction of Attendees Stephanie Prull/McLeod, Bonnie Johnson/Eschelon, John Gallegos/Qwest, Denise Martinez/Qwest, Berkley Loggie/Qwest, Shonna Pasionek/Qwest, Kimberly Powers/Qwest, Lee Gomez/Qwest, Qiana Davis/Qwest, Jill Martain/Qwest, Terry Kilker/Qwest, Lynn Stecklein/Qwest

Review Description of Change Lynn Stecklein/Qwest reviewed the Description of this CR. Currently it is a manual process for a CLEC and Qwest to decide which call forwarding USOC to use in the 1FB/1FR/UNE-P Pots platforms. McLeod is requesting that this process be automated in the flow through system. This will include the call forward busy, don’t answer and busy/don’t answer combo for overflow, interoffice, intraoffice.

Confirm Areas & Products Impacted The interface impacted is IMA Common and the products are UNE-POTS, Resale, 1FB, 1FR Pots

Identify/Confirm CLECs Expectation McLeod expects that the process of the call forwarding features be simplified by automation being added to the flow through system. We expect to be able to send a generic call forwarding USOC and the flow through system generate the appropriate call forwarding USOC on the service order. If the order drops for manual handling we expect the Qwest service center derive the correct call forwarding USOC for the service order. Stephanie Prull/McLeod cited the example of USOCs EVO and FBJ with 2 lines and where they have to manipulate the information on the CSR. She also stated that the orders are being rejected in error and have issues with the interoffice and intraoffice USOCs. She said that the LERG was not an option for the CLECs. Bonnie Johnson/Eschelon stated that they were not always sure if the TN had been ported. She also said that a very small percentage of the SDCs could answer why the order had been rejected. Stephanie said that they had issued a Product/Process CR that was denied. Jill Martain/Qwest confirmed that McLeod wanted USOCs based on interoffice and intraoffice. Stephanie said yes. John asked if McLeod or Eschelon could provide additional examples. Qwest has a clear understanding for definition purposes but we want to make sure we capture all examples.

Identify any Dependent Systems Change Requests NA

Establish Action Plan McLeod will present this CR in the May 22, 2003 CMP Systems Meeting.

CenturyLink Response

Qwest has reviewed the information submitted as part of Change Request SCR041703-01. Based upon the scope of this CR as agreed to in the Clarification Meeting (held April 28, 2003) Qwest is able to provide an estimated Level of Effort (LOE) of 1000 to 1675 hours for this IMA Change Request and SATE impacts of 15 to 20 hours.

At the MaySystems CMP Meeting, CMP participants will be given the opportunity to comment on this Change Request and provide additional clarifications. Any clarifications and/or modifications identified at that time will be incorporated into Qwest’s further evaluation of this Change Request.

This Change Request is eligible for the IMA 15.0 Prioritization.

Sincerely, Qwest