Wholesale: Products & Services

Archived System CR SCR051403-2X Detail

Currently Qwest does not reflect the Zone information on the Bill. USOC rates vary by Zone. Knowing the Zone is needed in order to reconcile our bills. In addition, Covad requests that all one-time charges on our bill include USOC’s.

Original Request

Currently Qwest does not reflect the Zone information on the Bill. USOC rates vary by Zone. Knowing the Zone is needed in order to reconcile our bills.

Expected Deliverables:

As soon as possible.

Status History

Project Meetings

-- September 11, 2003 Email Sent to John Berard/Covad: John, Per our discussion today SCR061703-03IG encompasses the portion of the USOC work that would be required by your request. Your CR PC051403-2 Adding zone information to Bills, can be withdrawn. I will ask Cindy Macy the CRPM for this CR to place your request in pending withdrawal to be discussed at the September 17th meeting. I understand that your questions regarding zone information were resolved through discussions with Qwest SME’s If you have questions or comments give me a call. Kit Thomte 303 896-6776

September 18, 2003 Product/Process Meeting Minutes: Terri Kilker-Qwest advised we have worked with Covad to review the additional products and determined those products are not zone billed so zone information would not be shown on the bills. The outstanding problem on this CR regarding non-recurring USOC charges in Western and Eschelon’s CR opened in August of 2000 was reviewed. It was determined that systems CR SCR061703-03IG will take care of this problem. John would like to know the implementation date of the SCR061703-03IG. John didn’t want to combine this request with the other request if it would increase the delivery timeframe.

-- Ad Hoc Meeting Minutes PC051403-2 Adding Zone information to Bills CMP Product & Process July 25, 2003 1-877-572-8687, Conference ID 3393947# 10:00 a.m. - 10:30 a.m. Mountain Time

PURPOSE

At the July CMP Meeting, participants agreed to hold a conference call and include CLEC technical experts for a discussion about products beyond UNE-P CLECs desire rate zone and USOC information. The following is the write-up of the discussions, action items, and decisions made in the working session.

List of Attendees: Mike Olser - Covad Candy Davis - Covad John Berard - Covad Lori Mendoza - Allegiance Liz Balvin - MCI Stephanie Prull - McLeod USA Terri Kilker Qwest Crystal Soderlund - Qwest Carl Sear - Qwest

MEETING MINUTES

The meeting began with Qwest making introductions and welcoming all attendees.

Linda Sanchez-Steinke with Qwest provided brief history of the change request and said that Qwest arranged this meeting to discuss what products CLECs desire rate zone and USOC information in their bill. John Berard with Covad said that Covad had found when performing bill reconciliation they are not getting all zone information they need to receive. Candy Davis with Covad said that some states, Colorado, Minnesota, and Oregon are missing the zone on the spreadsheet provided. Carl said that he had investigated the rate zone examples and determined they were Line Sharing examples. Crystal Soderlund with Qwest said that Line Sharing is billed at a flat rate and not rate zoned. There are missing USOCs for non-recurring charges in the western region. Carl is investigating the missing USOCs.

To clear up confusion about why some accounts have USOCs and some don’t, Crystal explained that BANs for unbundled loop and line sharing were sometimes combined due to the initial implementation timeframes required for the product. As Qwest finds these BANs they are separated and currently the products are billing on separate BANs.

Candy asked if it would be accurate to say they can get USOC and zone information on electronic as well as paper bills. Carl said yes USOC and rate zone information is provided in both formats and that line sharing is not billed by rate zone but is a flat rated charge. Carl asked if Covad gets EDI or ASCII. Candy answered they receive BOS BDT. Carl will ask the BOS BDT SME if USOCs appear on those bills.

Terri asked that Covad provide examples where they are not getting rate zone and USOC information on other UNE products beside line sharing and Qwest will investigate.

Qwest asked if there were any additional comments. No comments were made.

CMp Meeting 07-16-03

Kilker-Qwest presented the response. She stated that Qwest needed more information from Covad because the product list in the CR description did not include many of the products in the example file Covad provided. Berard-Covad stated that he would send White a comprehensive list of all products Covad wanted this change to apply to. White-Qwest stated that there was an Ad Hoc Meeting scheduled for 7/24 to discuss this change.

======================================== CMP Meeting 06-18-03

Berard-Covad presented the CR. =================================================== Clarification Meeting Tuesday, May 27, 2003

1-877-550-8686 2213337#

Attendees Matt White - Qwest Terri Kilker - Qwest John Berard - Covad Mike Osler - Covad

Introduction of Attendees White-Qwest welcomed all attendees and reviewed the request.

Review Requested (Description of) Change Berard-Covad reviewed the CR. Kilker-Qwest asked if this is specific to any particular service. Berard-Covad stated that it would be for UNE Loops and Line Share Loops. Kilker-Qwest asked if Covad was associating line sharing with the loops or UNE-P. Berard-Covad stated that is was for both. He asked if this was a defect or just not a current service. Osler-Covad stated that Covad receives the information for some states but not others. He stated that he had some examples pulled together. Kilker-Qwest stated that she’d like to see the examples.

Confirm Areas and Products Impacted White-Qwest confirmed that the attendees were comfortable that the request appropriately identified all areas and products impacted.

Confirm Right Personnel Involved White-Qwest confirmed with the attendees that the appropriate Qwest personnel were involved.

Identify/Confirm CLEC’s Expectation White-Qwest reviewed the request to confirm Covad’s expectation.

Identify and Dependant Systems Change Requests White-Qwest asked the attendees if they knew of any related change requests.

Establish Action Plan White-Qwest asked attendees if there were any further questions. There were none. White-Qwest stated that the next step was for Covad to present the CR at the June Monthly Product/Process Meeting and thanked all attendees for attending the meeting.

CenturyLink Response

DRAFT RESPONSE For Review by CLEC Community and Discussion at the August 20, 2003 CMP Meeting

John Berard, Covad

SUBJECT: Qwest’s Change Request Response - CR # PC051403-2 (Adding Zone Information to Bills)

Qwest amends its earlier acceptance of this change request to now include Unbundled Loop products in addition to UNE-P, based on an Ad-Hoc meeting held on July 25, 2003 with Covad and other interested CLECs.

To briefly recap the events of the meeting, Covad provided a list of additional products for which they were requesting zone and USOC billing detail, in along with the UNE-P products in their original request. The additional products identified were Unbundled Loop (2-Wire Non-Loaded Loop, ISDN Compatible Loop, 2-Wire Digital Loop, ISDN Basic Rate Loop, 2-Wire ADSL) and Shared Loop (Line Sharing.)

In addition to the request for zone and USOC billing detail on the Unbundled Loop and Shared Loop products, Covad clarified that they believe they are currently missing zone or USOC information on some of their Unbundled Loop billing.

Qwest informed Covad and the other CLECs in attendance that Shared Loop (Line Sharing) is not billed based on zones, therefore, zone information cannot be provided. The CLEC representatives in attendance expressed their understanding with Qwest’s position on this issue.

After the meeting concluded, Qwest reviewed additional examples of Unbundled Loop bills that Covad maintained were missing zone or USOC information. As a result of this investigation, Qwest did uncover a condition restricted to the Western region where the English description and rate for any nonrecurring USOC appears on the bill, but the USOC does not appear. Trouble ticket number 197112 has been issued on the condition, and as of this date is pending investigation.

Sincerely,

Terri Kilker Process Specialist Qwest

============================================================= July 9, 2003

REVISED RESPONSE For Review by CLEC Community and Discussion at the July 16, 2003, CMP Product/Process Meeting

SUBJECT: Qwest’s Change Request Response – CR # PC051403-2 (Adding Zone Information to Bills)

This is in response to Covad’s Change Request CR PC051403-2. This change request asks that zone information be reflected on Qwest billing so that Covad can reconcile its bills. Additionally, Covad requests that Qwest include USOCs for one-time charges on its bills.

Qwest has reviewed examples provided by COVAD and finds that for UNE-P products (which may or may not include line splitting), Qwest is currently providing the zone and USOC information; therefore, Qwest accepts this change request for UNE-P.

As a result of its investigation of the examples provided by Covad, Qwest now believes that Covad may have intended this change request to encompass more than UNE-P products. If Covad confirms that it intended for its change request to extend beyond UNE-P products, Qwest recommends that the change request be moved into evaluation status. Qwest would further recommend that Covad revise its change request to provide a precise list of products for which it desires zone and USOC information, and an ad-hoc meeting be scheduled where all appropriate subject matter experts at Covad and Qwest can review Covad’s requirements.

Sincerely,

Terri Kilker Process Specialist Qwest