Wholesale: Products & Services

Archived System CR SCR060402-01 Detail

Expected Deliverables: Comfirmation if it is possible to make that change.

Status History

Project Meetings

This CR can be closed.

Bonnie Johnson/Eschelon stated that she would like to keep the SCR060402-01 Ability to copy & paste within fields in IMA open. Lynne Powers/Tel West reviewed the email (dated 4/16/03) response from Lynn Stecklein/Qwest. (E-mail dated 4/16/03 - This is in response to your e-mail dated April 10, 2003 regarding the functionality question that occurred in the 12.0 IMA Release. SCR060402-01 (Ability to copy and paste within certain fields in IMA) was clarified and discussed in several CMP meetings and was implemented as specified in the request. The copy and paste ability was not supported functionality in the IMA GUI. For this functionality to become available, a CMP Change Request would be required) Lynn Notarianni/Qwest said that copy & paste was not something we ever implemented and designed. We were not aware that you had the functionality. The functionality was actually part of JAVA which is software we don’t even own. Sue Stott/Qwest stated that copy and paste has never been a supported or documented feature for IMA. It was a feature that may have been active based on browser behavior. Lynn Notarianni/Qwest said that this functionality is an external clipboard. Sue Stott/Qwest stated that when this request came in, it required IMA to take control of the copy and paste capabilities for IMA. On the clarification call, it was specified to be copy/paste functionality within IMA only. Lynne Powers/Tel West stated that the individual at Tel West (who originated this) said he does believe that he clarified that he wanted both. Functionality was taken away and the CLECs were never told. Lynn Notarianni/Qwest stated that Jeff Thompson (Qwest) addressed a question from AT&T in a monthly CMP meeting last summer, and the notes reflect what we are saying here that Thompson indicated it was IMA only. Kim Isaacs/Eschelon said that she was told at training that she could go to an outside application and copy & paste. Lynne Powers/Tel West stated that there was no notification that the functionality was removed Lynn Notarianni/Qwest said that again, on the technical side, it was never a supported functionality and that team didn’t know it was being done. We will validate with the trainers regarding whether they knew about the copy and paste functionality and try to improve that process. Lynne Powers/Tel West said that training is a side issue. The real issue is that there was a CR which took away functionality that existed. Lynn Notarianni/Qwest stated that we disagree that this was supported functionality and said that she was not sure we could resolve that issue. To put in a capability to allow you to handle both external and internal functionality is doable and it would require a systems change. Lynn also stated that it would require each of the CLECs to do some work on their side and to update their JAVA scripts. Lynne Powers/Tel West asked if there a list of unsupported functionalities. Lynn Notarianni/Qwest said that would be like asking us for a list of things we do not know. Lynne Powers/Tel West said that this is functionality that was removed Liz Balvin/MCI asked if this process was documented. Lynn Notarianni/Qwest stated that it was never supported functionality and so it was never documented. The functionality to Qwest was not a part of IMA Liz Balvin/MCI said that she was struggling with this concept. How is it that we do not have the functionality now? Sue Stott/Qwest stated that this was not advertised functionality and was not documented anywhere. When the request came in Qwest added functionality to control what could be copied and pasted. It was developed and tested according to the submitted Change Request. Lynne Powers/Tel West said that there was not full disclosure of what was going to happen when this was implemented. Lynn Notarianni/Qwest said that she thought we were at a point where Qwest can’t give you a sufficient answer on how do we know about what we don’t know. She also stated that these types of things do not happen often. Kim Isaacs/Eschelon said that what you are saying is that you did not know what you had. When we called the Wholesale Systems Help Desk, they agreed with us and said they used to be able to copy & paste our email into IMA as well. She also said that when you tell me you did not know, that is not truthful. You knew, you just did not communicate with each other. Judy Schultz/Qwest stated that she did not think that was an accurate statement. She said that what Lynn Notarianni/Qwest is trying to state is that it was never anything developed in IMA. She also stated that the bottom line is that a CR needs to be issued and noted that Qwest would be happy to issue the CR. Lynn Notarianni/Qwest stated that the CLECs have more users than we do internally at Qwest. Lynn requested that for the things that the CLECs do outside of IMA, to please identify what those things are as this would be helpful information. Lynne Powers/Tel West stated that you are asking the CLECs identify functionality outside of IMA that may be taken away. Lynne Powers/Tel West asked if there is a possibility if the GUI users feel that this is not advantageous at all, is there a way to back it out. Sue Stott/Qwest said that we would have to look at it. The frustrating part is that in good faith my team, asked the questions on the clarification call and would have LOE’d to do both. This request will require an LOE to either back out the feature or add the external copy/paste in. It will likely require coding. Lynne Powers/Tel West asked if there was a way not to have to wait a year and a half. Sue Stott/Qwest said that it could be possibly be as a late adder to 14.0. Lynn Notarianni/Qwest stated that Qwest would open a CR and process it as a late adder if that is what the CLECs want. Lynne Powers/Tel West said that is what they want. Bonnie Johnson/Eschelon stated that they feel that Sue Stott’s team are the IT experts. She also stated that they feel that when you knew that you were going to take control of the clipboard functions, we think that you should have come to us to advise that we would be impacted. Lynn Notarianni/Qwest stated that during the clarification calls we can make sure to ask if there is anything being done outside of IMA. Liz Balvin/MCI added that we could ask how the functionality is today. Lynn Notarianni/Qwest said yes, that is a good way to put it. Sue Stott/Qwest stated that it might be important to ask for additional clarification when utility functions are impacted. She will take the feedback to her team. Judy Schultz/Qwest stated that we would issue a CR and bring it forward as a late adder.

December 19, 2002- CMP Systems Meeting Minutes excerpt from page 31 (of web version) http://www.qwest.com/wholesale/downloads/2003/030110/JanCMPSystemsDistributionPackage.pdf

July 18, 2002 CMP System Meeting SCR060402-01 Ability to copy and paste within certain fields in IMA (Originated by Integra) Scott Ambrose /Integra reviewed this change request. Integra is requesting the ability to copy and paste within certain fields in IMA. Jeff Thompson/Qwest noted that it would be easier to copy and paste as a whole in IMA instead of certain fields. Michael Buck/Qwest said that Qwest understands the request and has provided an LOE in the CR. Jeff Thompson/Qwest clarified why it is easier to copy and paste all fields, instead of limiting it to certain fields. Jonathan Spangler/AT&T asked if this meant copy & paste within IMA or Word. Jeff Thompson/Qwest answered copy & paste within IMA. The status will be changed to Pending Prioritization.

December 19, 2002- CMP Systems Meeting Minutes excerpt from page 31 (of web version) http://www.qwest.com/wholesale/downloads/2003/030110/JanCMPSystemsDistributionPackage.pdf

In “CR Design Walk-Through” section:

SCR060402-01 (Ability to copy and paste within certain fields in IMA) Connie Winston/Qwest stated that we had very specific fields on the CR and we talked in a monthly meeting that we would provide cut & paste ability throughout the LSR. This is a easy one.

Clarification call 6/13/02: Attendees were: Scott Ambrose - Integra Berkley Loggie - Qwest J.J. Bradley - Qwest Mark Routh - Qwest

Introduction of Attendees Introduction of the participants on the Conference Call were made and the purpose of the call discussed

Review Requested (Description of) Change J.J reviewed the list of fields that were described in the Description of Change on the CR and asked if those were the only fields that the CLEC wanted to be able to cut and past. Scott indicated that these were the most important but to have the capability to cut and paste any field in the IMA GUI would be nice.

Confirm Areas & Products Impacted All products in the IMA GUI would be effected

Confirm Right Personnel Involved J.J Bradley and Berkley Loggie were the correct participants at this time.

Identify/Confirm CLEC’s Expectation CLEC expects to be able to cut and paste within the IMA GUI in order to speed up the creation of a new LSR

Identify any Dependent Systems Change Requests None

Establish Action Plan (Resolution Time Frame) This CR will be reviewed at the July Monthly Systems CMP meeting. Qwest will provide a response to this request by July 11, 2002.

CenturyLink Response

Mr. Scott Ambrose Provisioning Specialist Integra Telecommunications, Inc.

Scott,

Qwest has completed the initial systems review for your recent Change Requests. The initial estimates for these request are as follows:

SCR060402-01 (Ability to copy and paste within certain fields in IMA) is estimated to be between 1400 - 2325 hours to complete. SCR060402-02 (CFA validation fields in IMA GUI) is estimated to be between 1600 - 2650 hours to complete. SCR060402-03 (Change the way IMA allows the CLEC to utilize the template option.) is estimated to be between 925 - 1550 hours to complete.

All of these changes are eligable to be prioritized in the IMA 12.0 prioritization vote which will be conducted after the CR Review in the July 18th Systems CMP monthly meeting.

If you have any questions or comments, please feel free to contact me.

Thank you, Qwest