Archived System CR SCR073001-3 Detail |
| Title: CEMR Repair process for multiple lines on single report | |||||
| CR Number |
Current Status Date |
Level of Effort |
Interface/ Release No. |
Area Impacted |
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| SCR073001-3 |
Completed 10/9/2001 |
- | 5/ | ||
| Originator: Stichter, Kathy |
| Originator Company Name: Eschelon |
| Owner: Routh, Mark |
| Director: |
| CR PM: Routh, Mark |
| Description Of Change |
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In CR# 5579345 (a process CR), Eschelon previously asked Qwest to develop a consistent repair process for receiving information about multiple lines for a single customer on a single report, without the use of facsimiles. In some instances, when Eschelon calls Qwest about a repair issue for a multiple-line account, Qwest will require Eschelon to call regarding the main line and then send information regarding the subsequent lines by facsimile. This is time consuming and inefficient for both parties. In other cases, the Qwest representative will take the information over the telephone for all of the lines. The latter approach is more efficient. In any case, a consistent approach is needed so that Eschelon may adequately train its employees in the proper procedure. In addition to changing the process (per that CR) for calls, Qwest should also modify CEMR to allow CLECs to enter multiple lines (i.e., the number of lines needing repair for the same customer location) on a single request in CEMR.
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Status History |
| Date | Action | Description |
| 7/30/2001 | CR Submitted | Received and logged. Status set to New - To be validated |
| 7/30/2001 | Info Sent to CLEC | Sent updated CR to Lynne Powers, Kathleen Stichter and Stephen Sheahan |
| 8/13/2001 | LOE Issued | T-Shirt Size of Large and option will be provided at the 8/15/01 S-CMP meeting |
| 8/15/2001 | Status Changed | Status changed to Reviewed - Under consideration. This request was prioritized in the Aug 01 prioritization process. |
| 8/20/2001 | Info Sent to CLEC | Sent updated CR to Lynne Powers, Kathleen Stichter and Stephen Sheahan |
Project Meetings |
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CenturyLink Response |
| 9/4/01 Mark Routh sent a response to Kathy Sticter stating that CEMR did allow multiple lines (non-design services) in trouble to be reported on the same CEMR ticket. 10/09/01 Mark Routh sent a response to Kathy Sticter stating that POTS circuits (non-design services) are potentially all bundled on one circuit and therefore can be addressed together in one repair ticket. However, an Unbundled Loop (design services) involves taking a current loop and breaking the logical TN and physical equipment and assigning the loop to the CLEC, and tying it to a special frame. Because it is provisioned and identified as a separate entity it can not be grouped together with other Unbundled Loops on a repair ticket.
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Information Current as of 1/11/2021