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Archived System CR SCR092503-02 Detail

Expected Deliverable:

That PREMIS address information will be the same as that housed in Qwests service address fields in CRIS.

Status History

Project Meetings

December 30, 2003 Email Sent to Liz Balvin/MCI: Liz -- This email is just to let you know that I have not forgotten your request. The person that is providing me with the information is out of the office for the Holidays. I will continue to follow-up on this request and will provide you with status as it changes. I apologize for the delay. Thanks, Peggy Esquibel-Reed Qwest CMP CRPM -- Systems

-- December 23, 2003 Email Sent to Liz Balvin/MCI: Liz -- I received your request and will certainly look into it. Peggy

December 23, 2003 Email Received from Liz Balvin/MCI: Thanks Peggy, What is missing from the details are the results of Qwest research. Per Qwest at the Dec. CMP meeting, Qwest performed analysis against the PREMIS/CRIS TN and SANO information and determined discrepancies were minimal. I would like the research results reflected in the CR. Thanks, Liz Balvin MCI Carrier Management - Qwest Region

-- December 17, 2003 Email Sent to Liz Balvin/MCI: Liz -- Below is the denial response, sent on November 7, 2003.

-- December 17, 2003 Systems CMP Meeting Discussion: Liz Balvin/MCI stated that she had a question on page 11 of the November CMP Meeting Minutes associated with SCR092503-02 (Synch-up Address Information Housed in PREMIS and CRIS). Liz said that she was not sure why this CR had been denied. Liz asked if the response was sent to her. Peggy Esquibel-Reed/Qwest said that the response was sent to MCI and that she would resend it today. Connie Winston/Qwest stated that the PREMIS/CRIS synopsis would be very expensive and that the CR was denied due to economic feasibility.

- November 20, 2003 Systems CMP Meeting Discussion: This CR has been Denied.

- November 7, 2003 Email Sent to Liz Balvin/MCI: Liz, I have attached a copy of the CR for 'Synch-up Address Information Housed in PREMIS and CRIS'. This copy contains Qwest's Revised Response. Thank you, Peggy Esquibel-Reed Qwest CMP CRPM -- Systems

-- November 5, 2003 Email Received from Kim Isaacs/Eschelon: Peggy, The rejects for zip code are infrequent, I am sorry I do not have any current examples within the last month. Here are the examples I was able to find from the last six months: (examples submitted) Kim Isaacs ILEC Relations Process Analyst Eschelon Telcom Inc

November 4, 2003 Email Sent to Kim Isaacs: Hi Kim -- In the October Systems CMP Meeting, during the discussion for SCR092503-02 (Synch-up Address Information Housed in Premis and CRIS) you made a statement that the Center was rejecting due to the ZIP Code. Qwest has performed an analysis on the Eschelon LSR rejects, from October 1, 2003 thru Novemver 3, 2003. Of those LSRs rejected, none of the rejects were due to the Zip Code. Will you provide some LSR IDs for those LSRs that were rejected due to the Zip? We can then investigate those specific LSRs to determine what the issues were. Thanks much, Peggy Esquibel-Reed Qwest CMP CRPM -- Systems

-- October 31, 2003 Email Received from Liz Balvin/MCI: Peggy, Actually, what I agreed to provide was a CSR example to determine whether zip codes are available on the Service Address. Here is mine attached, Connie was right, there is no zip code field populated. That said, MCI continues to seek the databases be made in synch with available information. (example attached to email) Thanks, Liz Balvin MCI Carrier Management - Qwest Region

October 16, 2003 Systems CMP Meeting Discussion: Liz Balvin/MCI stated that Nancy at Comcast had brought this up at the September CMP Meeting. Liz reviewed the CR description, stated that the address information in Premis should match the Service Address in CRIS. Liz stated that even with the work in 14.0, it would be helpful to have the addresses in-synch. Connie Winston/Qwest stated that Qwest has worked with Comcast, offline, to address their business need regarding TN and SANO Premis synch-up. Connie stated that the data, city and state, are not kept because CRIS has the data. Connie stated that the Zip on the CSR might not relate to the Service Address, it relates to the billing address. Connie noted that because the Service Address contains the community name, this request might not be able to be met. Connie stated that the most common seems to be a P.O. Box and stated that the service address is where the equipment is located. Connie noted that information is not kept in CRIS. Liz Balvin/MCI stated that this request is asking for the data to be kept I n CRIS. Connie Winston/Qwest stated that the effort would be very big but that Qwest would certainly look at it. Connie noted that she does not understand why the CLEC feels this to be of business value. Liz Balvin/MCI stated that at a minimum, she would like to see how the service address and SANO information is considered in-synch, in CRIS. Judy Schultz/Qwest asked Liz (Balvin/MCI) for their business need. Liz Balvin/MCI stated that she was advised that Premis was the address of record and that she is experiencing a 30% reject rate using Premis. Liz stated that CRIS is just as lacking and that the information should be in-synch. Liz also stated that she was told that she did not need to do address validation. Liz noted that she used CSRQ and did not get the Zip. Stephanie Prull/McLeodUSA stated that she has a similar problem and that she hears from the Center that the address is the CSR address and that the editing is performed against CRIS. Connie Winston/Qwest stated that she agrees, for the Service Address field, and asked about the Zip, what is the CLECs business need. Connie stated that the Zip is not appropriate for the Service Address, it is the billing address Zip and noted that it can be different from the Zip for the Service Address. Kim Isaacs/Eschelon stated that the Center is rejecting for the Zip and asked how the correct Zip is obtained. Connie Winston/Qwest stated that Premis is used to validate the Zip. Liz Balvin/MCI stated that the Service Address does have a Zip field. Connie Winston/Qwest responded is in Premis, not in CRIS. Connie noted that the CRIS Zip relates to the billing address. Connie stated that Qwest will look at examples and would look at SANO and Premis synch-up. Liz Balvin/MCI stated that she would send examples to Peggy Esquibel-Reed (Qwest). Bonnie Johnson/Eschelon asked if Qwest was going to look to see if can address the problem of the Service Address in Premis and SANO matching. Connie Winston/Qwest stated that the percentage of not matching is less than 1% and stated that may take another look. Bonnie Johnson/Eschelon stated that the LSR should have the Service Address. Connie Winston/Qwest stated that she would check with her Qwest business partners. There were no additional comments or questions. This CR remains in Evaluation status. Eschelon Comments 10/29/03 to Meeting Minutes – List Action Items for this CR. - Qwest to Review Process of How Premis & Service Address Match the SANO on the CSR (SCR092503-02 Synch-up Address Information Housed in Premis & CRIS) - Liz Balvin to Provide Examples of Where a SANO & Premis Need to be Synched-up for SCR092503-02 (Synch-up Address Information Housed in Premis & CRIS)

-- October 2, 2003 Clarification Meeting: ATTENDEES: Liz Balvin/MCI, Bonnie Johnson/Eschelon, Stephanie Prull/McLeodUSA, Peggy Esquibel-Reed/Qwest, John Gallegos/Qwest, Martha Daniel/Qwest, Monica Manning/Qwest, Shonna Pasionek/Qwest

REVIEWED CR DESCRIPTION: Peggy Esquibel-Reed reviewed the CR Description: MCI requests the address information in PREMIS be brought in synch with the service address information stored in CRIS. MCI anticipates this process would need to be performed regularly to ensure the databases remain in synch. Expected Deliverable is that PREMIS address information will be the same as that housed in Qwests service address fields in CRIS.

CONFIRMED IMPACTED INTERFACE(S): Other

CONFIRMED IMPACTED PRODUCTS: Liz Balvin/MCI stated that N/A would be appropriate for this CR.

DISCUSSION: Peggy Esquibel-Reed/Qwest opened the discussion for questions. John Gallegos/Qwest stated that this topic has been previously discussed and noted that Qwest understands the request. Liz Balvin/MCI stated that with with 14.0, they won't have this issue going forward but that the data bases still need to be in synch in order to prevent out-of-synch conditions. Shonna Pasionek/Qwest asked for examples of scenarios of out-of-synch conditions. Liz Balvin/MCI stated that an example is where CRIS service address systems is lacking zip, city, and state. John Gallegos/Qwest asked if the CLECs are looking for the information to be complete in order to say that they are in synch. Liz Balvin/MCI stated that the information also needs to be identical. Liz stated that the service address section in CRIS billing system needs to be in-synch with the service address information housed in Premis. Monica Manning/Qwest asked to confirm that request is for the CSR that accesses the billing media. Liz Balvin/MCI responded yes, in the CSR response. Peggy Esquibel-Reed/Qwest asked if this impact is for all products. Liz Balvin/MCI stated that is really not product specific, should reflect NA. All on call agreed with N/A as product designation on CR. There were no additional questions or comments.

ACTION PLAN: MCI to present CR at October Systems CMP Meeting.

CenturyLink Response

November 7, 2003

Liz Balvin MCI

CC: Connie Winston Lynn Notarianni Sue Stott Beth Foster Christy Turton Kit Thomte

This letter is in response to CLEC Change Request number SCR092503-02, dated 09/25/03, titled: Synch-up Address Information Housed in PREMIS and CRIS.

CR Description: MCI requests the address information in PREMIS be brought in synch with the service address information stored in CRIS. MCI anticipates this process would need to be performed regularly to ensure the databases remain in synch.

Expected Deliverables/Proposed Implementation Date (if applicable): That PREMIS address information will be the same as that housed in Qwest’s service address fields in CRIS.

History: A clarification meeting was held on Thursday, October 2, 2003 with MCI and Qwest representation. At this meeting, Qwest stated that this topic had been previously discussed and noted that Qwest understood the request. MCI expressed their concern with PREMIS and CRIS and stated that although this would not be a problem with 14.0, the databases still need to be in sync to prevent out of sync conditions.

Qwest Response: Qwest has completed an analysis for SCR092503-02, Synch-up Address Information Housed in PREMIS and CRIS, and has determined that this change does not provide a reasonable demonstrable business benefit, due to the limited occurrence in which PREMIS information is not consistent with CRIS.

Qwest is denying your request for SCR092503-02, Synch-up Address Information Housed in PREMIS and CRIS, due to no demonstrable business benefit.

Sincerely,

Qwest

-- October 7, 2003

Draft Response

RE: SCR092503-02 (Synch-up Address Information Housed in PREMIS and CRIS)

Qwest has reviewed the information submitted as part of Change Request SCR092503-02. Based upon research that has been conducted following the Clarification Meeting (held October 2, 2003) Qwest is still examining the issue. Qwest will continue to research the request and provide an updated response at the November Systems CMP Meeting.

At the October Monthly Systems CMP Meeting, CMP participants will be given the opportunity to comment on this Change Request and provide additional clarifications. Qwest is interested in the experiences of the CMP community as relates to this issue. Qwest will incorporate any feedback received at the next Monthly Systems CMP Meeting into further evaluation of this Change Request.

Sincerely, Qwest