Wholesale: Products & Services

Archived System CR SCR101901-1 Detail

 
Title: Allow customers to move and change local service providers at the same time. (This CR is to add the use of the EUMI field. SCR013102 09 adds a value for EUMI)
CR Number Current Status
Date
Level of
Effort
Interface/
Release No.
Area
Impacted
Products
Impacted

SCR101901-1 Completed
12/19/2002
5500 - 8000   3/11 Centrex Resale, UNE-P
Originator: Stichter, Kathy
Originator Company Name: Eschelon
Owner: Winston, Connie
Director:
CR PM: Esquibel-Reed, Peggy
Description Of Change
The current Qwest process states that when a customer moves and wants to change local service providers they must first convert to the new local service provider with a subsequent move order or move with their current local service provider and subsequently convert to the new local service provider. This causes delays in a customer’s choice to change local service providers. It also forces the customer and/or CLEC to pay processing and installation charges for both a conversion and a move. In addition if the Qwest service order does not post to the CRIS system for the move or conversion in a timely manner, this can cause customer impacting issues due to the fact that the Qwest service order may not be processed accurately. Change Qwest process to allow an end user to select the local service provider of their choice when they move to their new location.

Status History

Date Action Description
9/17/2001 Clarification Meeting Held Clarification meeting held for PC083001-1 
9/26/2001 Draft Response Issued Draft response sent 
10/19/2001 Related Change Request Systems CR created from PC083001-1. 
10/25/2001 Status Changed Prioritization list sent to all CLECs for IMA 10.0 ranking, status changed to prioritization 
11/7/2001 Record Update Revised response received from Harriett Berry. 
1/21/2002 Record Update Status changed to presented. 
2/13/2002 Record Update LOE updated from Medium to Extra Large 
2/21/2002 Discussed at Monthly CMP Meeting SCR101901-1 discussed during 'Review of 11.0 Prioritization Eligible CRs' portion of February Systems CMP Monthly meeting; please see Attachment I of February Systems CMP Distribution Package 
3/1/2002 Release Ranking Ranking for Release 11.0 following the February 2002 Systems CMP Meeting. SCR101901-1 ranked number 3 
3/1/2002 Status Changed Status updated to 'Prioritized' from 'Presented' 
4/1/2002 Release Ranking Ranking for SATE following the March 2002 Systems CMP Meeting. SCR101901-1 ranked number 06 
6/7/2002 Status Changed SCR101901-1 status updated to 'Packaged' for IMA 11.0 based upon outcome of Packaging Selection vote 
6/7/2002 Status Changed SCR101901-1 status updated to 'Packaged' for SATE release associated with IMA 11.0 based upon outcome of Packaging Selection vote 
8/5/2002 Status Changed Status changed from 'Packaged' to 'Development', targeted implementation date is 11/18/02. 
8/22/2002 Discussed at Monthly CMP Meeting SCR101901-1 discussed at August Systems CMP Monthly meeting; please see Systems CMP Distribution Package August CMP -- Attachment R 
11/18/2002 Record Update Deployed November 18, 2002 
11/21/2002 Discussed at Monthly CMP Meeting SCR101901-1 discussed at November Systems CMP Monthly meeting; please see Systems CMP Distribution Package November CMP -- Attachment L 
12/19/2002 Discussed at Monthly CMP Meeting SCR101901-1 discussed at December Systems CMP Monthly meeting; please see Systems CMP Distribution Package December CMP -- Attachment G 

Project Meetings

December 19, 2002 Systems CMP Meeting This CR was completed with 11.0 and is ok to close.

August Systems CMP Meeting Discussion: Attachment R = Change Requests Committed for IMA Release 11.0 Connie Winston/Qwest - we have one small issue requiring the Sup 2 (SCR013002-8 Flowthrough on Sup 2 Category Due Date) to be a spillover for 11.1. She explained why this will be a spillover into the point release. She noted that resale and UNE sup 2 due date change orders will flow through. The unbundled loop will drop out to the Center and will be updated by the Center until 11.1. Donna Osborne-Miller/AT&T - that’s line item #4 in the Attachment? Connie Winston/Qwest - yes. Michael Buck/Qwest - stated that the NOTE at the bottom of the page needs to be changed from 'In Definition' to 'Packaged'. Liz Balvin/WorldCom - asked how the 11.0 PO2 CR is different than the one in 12.0. Connie Winston/Qwest - they are just different edits. The edits are noted on each of the 2 CRs. Liz Balvin/WorldCom - with 12.0, would you say that any of the hours devoted to this would lower the 8,000 hours? Are you looking at that when you do the design? Connie Winston/Qwest - we always look at that, but the edits are different so I could expect a reduction in the LOEs. As we get further in design, we do update the LOE. Attachment R = Change Requests Committed for SATE Release 11.0 Connie Winston/Qwest - SATE has the same spillover candidate for 11.1, SCR013002-8 Sup 2. Michael Buck/Qwest - noted that items 3, 5, and 7 are SATE specific candidates. The others are IMA with SATE impacts. Wendy Green/Qwest - noted that the SATE side has a shorter list because of the GUI only impacting CRs going into IMA having no impact to SATE. Michael Buck/Qwest - any other questions in the room or on the bridge? None.

February 21, 2002 CMP Discussion: Bonnie Johnson/Eschelon stated that the manual interim process has been implemented. This CR has an Extra Large level of effort and is an eligible candidate for the 11.0 vote.

Clarification Meeting - 09/17/01 Attendees Bonnie Johnson - Eschelon Harriettt Berry - Qwest Russ Urevig - Qwest Susie Wells - Qwest Peter Wirth - Qwest

Qwest representatives representing -Resale-- (Mallory Paxton) and -UNE-P- (to be determined) were not available for the meeting. Harriett Berry, Qwest will identify and include missing representatives for further activities regarding the subject CR.

Review Requested (Description of) Change Concurrence was received from both Eschelon and Qwest parties. Questions were raised by Russ Urevig, Qwest regarding applicability to -Resale- markets. Eschelon provided clarifications. Harriett Berry (Qwest) will review CR will representatives not in attendance.

Harriett Berry, Qwest confirmed selected -Products Impacted,- as appropriate for the CR.

Harriett Berry, Qwest identified the following Qwest personnel to assist in providing a response to Eschelon: - Qwest CLEC Migration Team

Eschelon is expecting a response from Qwest identifying: (1) current procedures used to meet the needs of the CR (and any required modifications, as feasible); (2) identification of any factors (i.e., regulatory, etc.) that may preclude procedure modifications to meet the CR -Description of Change-; and (3) approximate time table for procedural changes, as applicable.

Eschelon did not identify any dependent CRs associated with the subject CR.

Action Plan: Qwest will internally discuss CR with all supporting SME staff to determine time frame for response to Eschelon. Discussions to occur on 24 September 2001 (afternoon).

CenturyLink Response

Qwest Wholesale Product Marketing

DRAFT RESPONSE For Review by CLEC Community and Discussion at November 2001 CMP Meeting

November 7, 2001

Kathy Stichter ILEC Relations Manager Eschelon Telecom Inc.

This letter is in response to the following CLEC Change Request Forms #PCCR083001-1 and pertains to allowing customers to move and change Local Service Providers at the same time.

Qwest has evaluated the subject Change Request (CR) and has determined the following:

1) Eschelon is correct in their assessment of the Qwest service order procedure for customers that physically change address and desire a new local service carrier for Centrex, Resale and UNE-P products. The current process does require two service orders to accomplish an end user move and migration.

2) We propose combining the two step process so that only one order is issued to concurrently change both customer address and Local Service Provider. The Local Service Request (LSR) would be issued with Activity Type V (for conversion) with the EUMI (End User Move Indicator) populated with Y. If Qwest can secure agreement from the CLEC community, the manual process may be put in place as soon as December 1, 2001.

3) Since Qwest does not currently utilize the EUMI field, an Interconnect Mediated Access (IMA) System software upgrade will be required to implement this field. Qwest has initiated an internal change for the IMA System software upgrade. This change will be managed under the CMP Systems Change Request SCR101901-1.

4) Qwest will implement the following manual interim process which will be in effect until SCR101901-1 is implemented:

? The CLEC will submit a single LSR for service orders to “change the end user’s provider and move at the same time.” That LSR will need to show ACT of V (for conversion as specified), Manual Indicator of Y, and then remarks regarding the end use move (new address, etc.) must be provided.

5) This process has been designed specifically for the following: ? CLEC migration with simultaneous end user move with same telephone number and same product, and no addition of new lines ? CLEC migration with simultaneous end user move with same telephone number, product change (but within same product family), and no addition of new lines

Note that this new process is in addition to existing processes for porting in and conversion (product conversions, moves, etc.).

Should you have any questions regarding this response please contact Peter Wirth, CR Project Manager at (303) 294-1642. He can coordinate any follow-up meetings, if necessary, to discuss this response.

Sincerely,

Harriett Berry Qwest CLEC Migration Team

MIGRATION/END USER MOVE INTERIM MANUAL PROCESS

Issue one LSR to migrate and move the end user

ACT Type = V Manual Indicator = Y Remarks = Include end user move information including new address

Information Current as of 1/11/2021