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Archived System CR SCR103003-03 Detail

We seek relief and resolution to this dilemma immediately. We cannot wait for months to receive this detailed event log as day to day activity occurs and with it the possibility of order flow issues.

Expected Deliverable:

That Qwest will provide it’s documented chronological history logs at CLEC’s request. This includes OSS, ASR or any other electronic environment where such information may be needed.

Status History

Project Meetings

- November 20, 2003 Systems CMP Meeting Discussion: Donna Osborne-Miller/AT&T stated that she has discussed this CR with Randy Owen (Qwest). Donna stated that she discussed, with Randy, the intent of the CR and an occurrence that happened on September 20th. Donna stated that AT&T wants to collect data from Qwest in order for AT&T to do a root cause analysis using a chronological event of what happened and what Qwest thinks happened in order to compare the two. Donna stated that the Clarification Call was held and that AT&T is withdrawing this CR. Donna stated that AT&T will ask for information via a data request and not via a CMP CR. There were no questions or comments. This CR is Withdrawn.

- E-mail received from Donna Osborne-Miller 11/10/03 - Action Item closed

Hi Lynn, I had an action item as a result of a clarification call that was held last Friday morning. This information pertains to SCR103003: ATT request Qwest's Chronological OSS Systems Log when a connectivity issue arises between trading partners. Randy Owen had requested a copy of what I had sent to Cim Chamber. Here it is. Thank you Lynn.

Description: Sporatic problem with connnectivity to Qwest. No information provided by Qwest on actions taken to resolve problem. Pre Existing Gap Description: Customer Impact: Users unable to perform pre-order with Qwest. Business Impact: Problem Description: Sporatic pre-order connectivity with Qwest. 14:05 User report problem with pre-order in LOS. CCC creates ticket. 14:20 First call to CCC from reps. CCC able to replicate. 14:26 Referred to NLP. 15:00 Ensure no problem on AT&T side. 15:12 Appears to be a problem with AZ / MN. 15:14 Ticket Upgraded to Sev 1. 15:15 Notified LEC - left message. 15:30 LEC returned call - helpdesk gave them the required information. 15:40 No call back from LEC yet. Helpdesk called and again left message. 16:06 Helpdesk called LEC again - reached Dawn Beck. 16:19 Kathy from Qwest said techs are working issue as a Sev 1 - no ETR 16:34 Qwest called indicating that they pulled a SWAT bridge together and will call every 15 minutes with status. 16:41 Dawn Beck called - see sees pre-order coming thru. 17:14 LEC said they are seeing responses going back to AT&T and we are rejecting them. 17:24 Paged out Tier II - Qwest says they will join bridge. 17:41 Bounce interactive agent - tried pre-order no success. 17:54 Qwest and Tier II working together on issue. 18:05 Pre-order started to work Was a 320 job that was running for 4 1/2 hours that needed to be killed. 18:24 Qwest decided to bounce something on their side 18:45 IBM ASM bounces interactive agent and pre-order daemon and servers. 22:03 GNOC joins bridge - could not find any problems. It appears to be sporatic. 23:00 Qwest system down for normal maintenance. Corrective Action: Qwest bounced some entity on thier end - problem resolved. Not currently known waht they did to fix problem.

Clarification Meeting - November 7, 2003: ATTENDEES: Donna Osborne-Miller/AT&T, Peggy Esquibel-Reed/Qwest, Shonna Pasionek/Qwest, Lee Gomez/Qwest, Randy Owen/Qwest, Woldey Assefa/Qwest, Cim Chambers/Qwest, Brenda Kerr/Qwest REVIEW CR DESCRIPTION: Peggy Esquibel-Reed/Qwest reviewed the CR Description: "AT&T requires Qwest to provide their OSS Chronological Event Log. AT&T had experienced Pre- ordering issues on September 20th. In trying to do a root cause analysis, AT&T requested Qwest’s OSS event log history. All that was provided back to AT&T was general information. AT&T provided it’s detailed documentation of the September 20th connectivity /order flow situation it was encountering to Qwest. The request was escalated to the Qwest Account Manager in order to obtain the accurate detailed log that we were seeking. The Account Manager was told that this would not be provided to AT&T because it was proprietary information and that this needed to be brought to CMP. AT&T is not seeking to infiltrate the proprietary nature of Qwest’s OSS environment. We need Qwest to share what it has documented in those cases where there are order flow issues between the two trading partners. We do not want Qwest’s abbreviated version of what occurred. We seek relief and resolution to this dilemma immediately. We cannot wait for months to receive this detailed event log as day to day activity occurs and with it the possibility of order flow issues. Expected Deliverable is that Qwest will provide it’s documented chronological history logs at CLEC’s request. This includes OSS, ASR or any other electronic environment where such information may be needed." CONFIRM INTERFACE(s): Other due to potential impacts to Directory Listings, IMA, Mediacc, and/or Billing CONFIRM PRODUCTS: All DISCUSSION: Peggy Esquibel-Reed/Qwest asked AT&T if they had additional information to share. Donna Osborne-Miller/AT&T stated no. Randy Owen/Qwest asked what is meant when AT&T refers to an OSS Event Log. Donna Osborne-Miller/AT&T stated that she has provided information to Cim Chambers (Qwest) and stated that is the same information that she is looking for on an OSS Log. Donna stated is looking for items such as when they call in trouble and a ticket is opened and talks to Qwest; wants to know who talked to and what happened to the ticket. Randy Owen/Qwest asked if AT&T was looking for a log of the SWAT; of who and what was involved with the ticket. Donna Osborne-Miller/AT&T stated yes and stated that she would forward some information to Peggy Esquibel-Reed (Qwest). Randy Owen/Qwest asked AT&T how they get from a connectivity issue to a flow-through issue. Randy asked AT&T if they could be more specific about what problem that they are encountering that an Event Log would help with. Donna Osborne-Miller/AT&T stated that it would help with issue's and problems with pre-order. Cim Chambers/Qwest stated that AT&T is looking for help when information on a pre-order does not make it to Qwest and when Qwest responses do not get to AT&T. Donna Osborne-Miller/AT&T stated yes, that's correct. Donna stated that the details that she receives back are vague. Donna stated that flow-through may not be the correct term to use. Donna stated that there is a problem in pre-order and at the order level. Donna also stated that AT&T is also finding discrepencies, which makes determining a root cause, difficult. Donna stated that this results in Qwest determining that the root cause is different than what AT&T determines the root cause to be. There were no additional questions or comments. ACTION PLAN: AT&T to present CR at the November Systems CMP Meeting.

November 5, 2003 Email Sent to Donna Osborne-Miller/AT&T: Donna -- I have scheduled the clarification meeting for your CR 'Request Receipt of OSS Chronological Event Log'. Details are: DATE: Friday, November 7, 2003 TIME: 10:00 a.m. MT CALL IN #: 1-877-564-8688, 8571927 Thanks, Peggy Esquibel-Reed Qwest CMP CRPM -- Systems

November 3, 2003 Email Sent to Donna Osborne-Miller/AT&T: Donna, Thank you for talking with me this morning about your submitted CMP CR requesting an OSS Chronological Event Log. As agreed upon this morning, after our discussion, this CR will be processed normally (not as an exception). As agreed, we will have the Clarification call, then determine what the appropriate next step is, based on the Clarification call discussion and what the impacts are to the systems and/or documentation. Please provide several options of dates and times for the Clarification Meeting and I will get it scheduled as soon as possible. Thanks, Donna. Peggy Esquibel-Reed Qwest CMP CRPM -- Systems 303.382.5761

CenturyLink Response

November 7, 2003

RE: SCR103003-03 Request Receipt of OSS Chronological Event Log

Qwest has reviewed the information submitted as part of Change Request SCR103003-03. Based upon research that has been conducted following the Clarification Meeting (held November 7, 2003) Qwest is still examining the issue. Qwest will continue to research the problem and provide an updated response at the next Systems CMP Meeting.

At the November Monthly Systems CMP Meeting, CMP participants will be given the opportunity to comment on this Change Request and provide additional clarifications. Qwest is interested in the experiences of the CMP community as relates to this issue. Qwest will incorporate any feedback received at the next Monthly Systems CMP Meeting into further evaluation of this Change Request.

Sincerely, Qwest