Wholesale: Products & Services

Archived System CR SCR110107-01 Detail

Status History

Project Meetings

Lori Langston-Qwest stated that this CR has been denied based on existing functionality. She said options/alternatives on how to obtain this information were provided in the denial response.

12/12/07 Systems CMP Meeting

Susan Lorence-Qwest stated that this CR was presented by Lynn Stecklein (Qwest) on behalf of Granite Telecommunications as a walk on in the November CMP Meeting. She said that this CR would be discussed later on in the package.

11/14/07 Systems CMP Meeting

Lynn Stecklein-Qwest presented this CR on behalf of Granite Telecommunication. She said that Granite was requesting that billing information be added to the CSR for TN's that exist at other locations. Lynn stated that during the clarification call held yesterday, Granite said that this will help to more effectively identify TN's that exist at other locations prior to Provisioning orders. This CR will move to a Presented Status.

11/13/07 Clarification Meeting

Attendees: Leanne McGinty-Granite Telecommunications, Chuck Anderson-Qwest, Carol Mckenzie-Qwest, Janean Van Dusen-Qwest, Wendy Thurnau-Qwest, Lynn Stecklein

Purpose: Lynn Stecklein-Qwest stated that the purpose of this call is to clarify SCR110107-01 Billing Information Address submitted by Granite Telecommunications. Lynn stated that Granite is requesting that billing information to CSR be added for TN's that exist at other locations. This will help to more effectively identify TN's that exist at other locations prior to Provisioning orders.

Leanne McGinty-Granite Telecommunications provided examples:

651-604-0717 and 651-631-3088

Chuck Anderson-Qwest asked what other additional billing information they were looking for. Leanne McGinty-Granite stated they were looking for just the billing address. She said they did not know about this until the order was rejected. Chuck Anderson-Qwest asked if this is associated with a single CSR with 2 accounts consolidated. Leanne McGinty-Granite said that this is on a regular CSR. Chuck Anderson-Qwest said that it sounds like they want the secondary address matched to the TN.

Products Impacted UNE-POTS, UNE-P Trunks and UNE-P Centrex

Next Steps Lynn Stecklein-Qwest stated that Granite will present this CR in the November 14, 2007 Systems CMP Meeting. She said that a response will be provided in the December CMP Meeting

CenturyLink Response

CMP Area Wholesale Systems CR # SCR110107-01 Date Submitted 11/1/2007 Submitter Granite Telecommunications Title Billing Information Addition IMA GUI

This letter is in response to CLEC Change Request number SCR110107-01, dated 11/1/07 and titled: Billing Information Addition IMA GUI.

CR Description: Add billing information to CSR for TN's that exist at other locations. This will help to more effectively identify TN's that exist at other locations prior to Provisioning orders.

Qwest Response:

Qwest has completed an analysis for SCR110107-01 Billing Information Addition IMA GUI and has determined that providing additional sub-account information on the primary gift or consolidated billing account will increase Qwest response time and time-outs beyond acceptable measures.

IMA pre-order functionality can not extract additional CSR elements and add them to the gift billing or consolidated summary account without significant system enhancements. Additionally, this information (1) would be duplicate to the data provided on the sub-account and (2) may violate proprietary information regulations as the sub-account may not belong to the inquiring provider.

Qwest provides alternative options for obtaining full CSR data for sub-accounts in a gift of consolidated billing arrangement: • Obtain full CSR via IMA pre-order functionality using the sub-account WTN rather than a Summary Account, Consolidated Billing or Gift Billing Account. Full instructions on obtaining pre-order CSR validation is described in the IMA User Guide. • Request full CSR from CSIE when unavailable from IMA pre-order – as described in the Pre-Ordering Overview Business Procedure. • Review bill. Your Summary Bill will summarize all the billing data from the end-users accounts. This includes all bill, listing, service and/or feature information, per line, for each account. - Bill Resend - There may be times when you wish to have a copy of a bill resent to you. To do this, you should contact your Qwest Billing SDC. • Use the Web media option to download CRIS UNE-P/QPP summary accounts from the QPID in the CABS BOS Record format. - Bill and CSR data provided in the CABS/BOS format is available as an EBCDIC file available via NDM or a downloadable ASCII file from the Qwest Protected Internet Delivery (QPID) site. -This type of billing format is available on certain commercial local exchange services products, including QLSP, QPP, and Unbundled Local Loop type billing only.

Considering the risks associated with increased IMA pre-order response times and that the desired information is currently available via the suggested options listed above, Qwest is denying this request due to no demonstrable business benefit.

Sincerely,

Qwest Corporation