Wholesale: Products & Services

Archived System CR SCR110901-1 Detail

The CLEC is attempting to electronically obtain the Facility CSR.

Current Method:

In order to do this, they must know the SBN/MAN or circuit id (ecckt). The CLEC typically obtains SBN/MAN or circuit id from the end user bill, which includes this information. However, when the CLEC does not have immediate access to the information, it can sometimes be found on the Trunk CSR.

When the Trunk CSR is accessed by the CLEC and the Trunk CSR does not have the SBN/MAN or circuit id information, the CLEC can call the Qwest Center to obtain the information. The service center representative will access the Truck CSR to see if the information is in an area the CLEC can not see, i.e., “retained remarks” section. If not, they will typically access TIRKS to obtain the information for the CLEC.

Qwest has not required facility account number information be placed in the Trunk CSR. There are no practices or system supports in place to support such a requirement. Very few requests from the CLEC come to the services center.

Request:

Develop procedures, along with system support, requiring the SBN/MAN or circuit id (ecckt) be placed in a field on the Trunk CSR, visible to the CLEC.

Status History

Project Meetings

Jill Martain - Qwest stated that this CR was in a deferred status because it was not economically not feasible to deploy. Jill said that we are withdrawing this CR.

01/17/02 CMP Meeting Discussion:

Mallory Paxton/Qwest presented and explained CR that develops procedures along with system requiring SBN/MAN or circuit id be placed in a field on the trunk CSR that would be visible to the CLEC. This request was initiated by Qwest to require cross-referencing of the facility and the trunk CSR’s on product’s where have both. Mallory advised that the level of effort was Large. This includes Resale Integrated T1, Resale DSS, Resale PRI, UNE-P DSS, and UNE-P PRI. Mallory advised that currently there is a CSR for facility and one or more CSR’s for trunk. There is no current edit to enforce cross-referencing of CSR’s. The process in place is to use Remarks and the CLEC’s can’t see Remarks. When placing an order, need to look at both CSR’s. This is not a problem for the trunk side. The T1 CSR is a problem. The SBN or MAN number, or circuit ID is needed to retrieve the CSR. The circuit ID is in CLS format. The existing process to obtain the CSR is to have the CLEC call the ISC, it is not automated. Requesting a system edit in the SOP to cross-reference. Mallory asked how much interest is there from the CLEC community to work CR? Carla Pardee/AT&T asked if Qwest could add UNE-P to products impacted. Mallory/Qwest advised that it should already be included, T1 products and DSS allows multiple products. Karen Clauson/Eschelon stated that products don’t mention UNE-P and asked if it was included. Mallory/Qwest responded - yes, the CR will be updated to reflect the impacted products. Karen/Eschelon asked if a field is being added. Mallory/Qwest advised yes, a FID could be used. It is a Wholesale requirement that the cross-reference be in Remarks of the CSR, on the service order, not on the LSR. There is no system edit to enforce it or require it. Today the CLECs contact Qwest to get circuit ID’s, is a manual process. Jeff Thompson/Qwest advised that the only difference that the CLEC will see is the CLEC will start seeing cross-referencing on the CSR. Karen Clauson/Eschelon stated that this sounds like a good change. Bonnie Johnson/Eschelon stated that Eschelon would support CR. Carla Pardee/AT&T stated that AT&T supports CR. Mike Buck/Qwest stated that the CR needs to be updated to add UNE-P. Mike Buck/Qwest stated that this CR will move to Evaluation status.

11/13/01 - Clarification Meeting Notes In attendance: Joseph Bradley/Qwest IT SDA, Peggy Esquibel-Reed/Qwest CR PM, Mallory Paxton/Qwest originator and Process Specialist Reviewed CR Description. Area & Products Impacted: CRIS/CRIS SOPs for ISDN PRI, ISDN Resale, and PBX. CLEC Expectation: CLECs need to know electronically the circuit id/ecckt to pull a facility CSR.

CenturyLink Response

November 26, 2001

Mallory Paxton for the CLEC Community Qwest Process Specialist

CC: Mike Hummer Gerald Mohatt Joseph J. Bradley This letter is in response to your CLEC Change Request Form, number SCR110901-1 dated November 8, 2001. CR Title: Require the SBN/MAN or Circuit ID (ecckt) be placed in the Trunk CSR as a normal course of business and be accessible (viewable) by the CLEC.

CR Description: Scenario - The CLEC is attempting to electronically obtain the Facility CSR.

Current Method - In order to do this, they must know the SBN/MAN or circuit id (ecckt). The CLEC typically obtains SBN/MAN or circuit id from the end user bill, which includes this information. However, when the CLEC does not have immediate access to the information, it can sometimes be found on the Trunk CSR.

When the Trunk CSR is accessed by the CLEC and the Trunk CSR does not have the SBN/MAN or circuit id information, the CLEC can call the Qwest Center to obtain the information. The service center representative will access the Truck CSR to see if the information is in an area the CLEC can not see, i.e., “retained remarks” section. If not, they will typically access TIRKS to obtain the information for the CLEC or will obtain the information by putting the CFA from the Trunk CSR into BOSS/CARS..

Qwest has not required facility account number information be placed in the Trunk CSR. There are no practices or system supports in place to support such a requirement. Very few CSR requests (5 or 6 per year) from the CLEC’s for this type of information come to the Interconnect Service Center.

Request - Develop procedures, along with system support, requiring the SBN/MAN or circuit id (ecckt) be placed in a field on the Trunk CSR, visible to the CLEC.

Qwest Response: Based on the above noted information, the level of effort for this request is large.

Sincerely, John Gallegos Information Technologies Manager

REVISED RESPONSE

June 10, 2001

RE: SCR110901-1 (Require the SBN/MAN or Circuit ID (ecckt) be placed in the Trunk CSR)

At the January Monthly Systems CMP Meeting Qwest indicated its willingness to evaluate the feasibility and possible approaches for implementing changes to allow circuit ID to be accessible via the Trunk CSR.

The current data suggest that demand for this functionality is low while the effort to implement this functionality is high. Qwest believes that the existing process that allows access to circuit ID is satisfactory given the current level of demand for this information.

Based upon the results of this evaluation, Qwest is updating this Change Request to a "Deferred" status. Qwest will review the status of this Change Request after July 1, 2003. At that time, Qwest will re-evaluate the demand and the ability of existing processes to meet that demand. Upon review, if conditions warrant, Qwest may further explore options for implementing this change.

Sincerely, Jeff Thompson Director, Information Technologies