Wholesale: Products & Services

Archived System CR SCR122204-01 Detail

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Expected Deliverables/Proposed Implementation Date (if applicable):

Flow through for orders requesting non-billable non-published (USOC NP3) listing in IMA.

Status History

Project Meetings

Russ Urevig - Qwest stated that Qwest researched ways to accommodate this request. Russ said that in reviewing the current process for the application of the NPU-NP3 USOC, Qwest currently has a process established for the request to be handled on an individual basis when the account is eligible for a free listing. Russ stated that enabling an additional field or expanding current fields for an associated TN would still not qualify these requests for flow through processing as the database that contains the listings for FBDL (Facility Based Directory Listing) cannot be linked with the database that contains the listing associated to a customer account. Russ said that these requests would still be required to drop for manual review by a Service Delivery Coordinator for validation of the TN association to the same end-user, same address, same provider and the determination of the facility use. Russ said that since it is not possible to interface the two databases mechanically to perform the necessary validation, Qwest is denying this CR for technologically not feasible reasons. Kathy Stichter - Eschelon stated that this was working fine until about a year ago when Qwest either changed the process or started adhering to an existing process and now they have issues with billing. Comment to notes from Eschlelon received 2/22/05 Russ Urevig - Qwest stated that if we lengthened the field it would still be dropped for manual handling and would have to be validated between two databases. Russ said that he will be working with the Service Manager to discuss these issues. Kathy Stichter - Eschelon stated that they need to review internally to determine if dropping to manual handling will create bigger problems than letting the order go mechanized and disputing the billing with the SDC after the fact. Kathy asked if Eschelon will be included in the meetings with the Service Manager. Comments to notes received from Eschelon 2/22/05 Russ Urevig - Qwest said that Eschelon will be included in the meetings to clarify what may be causing the problem. Jill Martain - Qwest stated that this CR will be closed and that Russ will have further discussions with Eschelon.

1/19/05 CMP Systems Meeting

Bonnie Johnson/Eschelon stated that this CR is requesting mechanization with Flow Through when ordering non-billable non-published (USOC NP3) listings in IMA. Bonnie said that today Qwest requires the CLECs to submit LSRs for manual handling. Kathy Stichter/Eschelon added that Eschelon wants the process to flow through. Connie Winston/Qwest asked if Eschelon was looking for complete flow through and not sent to the Center. Bonnie Johnson/Eschelon stated that she does not want to set to manual and does want to achieve flow thru. Connie Winston/Qwest stated that it was a very complicated look-up. Bonnie Johnson/Eschelon stated that it needs to be identified that non-billable USOCs apply and noted that she does not have an objection to Qwest validating. Jen Arnold/TDS Metrocom stated that they support this CR. Jill Martain/Qwest stated that the status will change to Presented.

1/6/05 Clarification Meeting

Attendees: Kim Isaacs - Eschelon, Kathy Stichter - Eschelon, Diane Tang Mills - Qwest, Russ Urevig - Qwest, Randy Owen - Qwest, Lee Gomez - Qwest, Lynn Stecklein - Qwest

Review Description of Change Kim Isaacs - Eschelon s a requesting mechanization with Flow Through when ordering non-billable non-published (USOC NP3) listings in IMA. Currently Qwest requires CLECs to submit LSRs for manual handling (noting the listed TN) when requesting NP3 (no charge non-published service) for an end user (who has existing listed service at the same address for the same customer or for data only lines). When orders are dropped for manual handling, there is an increased risk of Qwest service order errors, therefore Eschelon request mechanization with Flow Through for ordering non-billable non-published listings. Eschelon suggests that the Listing Type (LTY) field be expanded to include additional listing types for Non-Published Data Only TN and Non-Published Associated TN Non-billable.

Discussion: Russ Urevig - Qwest said that he was familiar with this request and understood what Eschelon was requesting. Russ asked if Eschelon was requesting mechanization prior to the gateway and that Qwest would validate the TN field and reject upfront. Kim Isaacs - Eschelon said that an edit would be a Qwest benefit and a benefit to flow through.

Confirm Areas and Products impacted

Resale - Centrex 21 (9a) / Req. Type: PB / ACT Type: N, D, W, V, Z, C, T, L, Y, B Resale - Centrex Plus & Centron (9) / Req. Type: PB / ACT Type: W, V, C Resale - DID Trunks (16) / Req. Type: KB / ACT Type: N, D, W, V, Z, C, T, M Resale Frame Relay Service (FRS) (15) / Req. Type: EB / ACT Type: N, D, W, V, C, T, M Resale - ISDN BRI (8) / Req. Type: EB / ACT Type: N, D, W, V, Z, C, T, M Resale - ISDN PRI Facility (27) / Req. Type: KB / ACT Type: N, D, W, V, C, T, M Resale - ISDN PRI Trunks (28) / Req. Type: EB / ACT Type: N, D, W, V, Z, C, T Resale PAL (3) / Req. Type: EB / ACT Type: N, D, W, V, Z, C, T, L, Y, B Resale - PBX Trunk Service (10) / Req. Type: EB / ACT Type: N, D, W, V, Z, C, T, L, Y, B Resale - PBX Trunk Service – Designed (20) / Req. Type: EB / ACT Type: N, D, W, V, Z, C, T, L, B, M Resale POTS (1) / Req. Type: EB / ACT Type: N, D, W, V, Z, C, T, L, Y, B Resale - Private Line Transport (PLT) - Non-switched (2) / Req. Type: KB / ACT Type: N, D, W, V, C, T, M Resale Qwest DSL (21) / Req. Type: EB / ACT Type: D, W, V, Z, C, Y, B UNE-P/STAR - Centrex 21 (31) / Req. Type: MB / ACT Type: N, D, W, V, Z, C, T, L, Y, B UNE-P /STAR- Centrex 21 Split (40) / Req. Type: SB / ACT Type: N, T UNE-P/STAR - Centrex Plus and UNE-P – Centron (30) / Req. Type: MB / ACT Type: W, V, C UNE-P - DSS Facility (36) / Req. Type: MB / ACT Type: N, D, W, V, C, T, M UNE-P - DSS Trunks (37) / Req. Type: MB / ACT Type: N, D, W, V, Z, C, T UNE-P - ISDN BRI (29) / Req. Type: MB / ACT Type: N, D, W, V, Z, C, T, M UNE-P - ISDN PRI Facility (32) / Req. Type: MB / ACT Type: N, D, W, V, C, T, M UNE-P - ISDN PRI Trunks (33) / Req. Type: MB / ACT Type: N, D, W, V, Z, C, T UNE-P - PBX Trunks (35) / Req. Type: MB / ACT Type: N, D, W, V, Z, C, T, L, B, M UNE-P - PBX Trunks Split (39) / Req. Type: MB / ACT Type: T UNE-P - PBX/DID Trunks (34) / Req. Type: MB / ACT Type: N, D, W, V, Z, C, T, M UNE-P/STAR –POTS (25) / Req. Type: MB / ACT Type: N, D, W, V, Z, C, T, L, Y, B UNE-P - POTS Split (38) / Req. Type: SB / ACT Type: T

Hello Lynn, I have reviewed the list and believe that all the subheadings under resale and UNE-P should be included in the scope of this CR. Thank you and have a great afternoon.

Kim Isaacs ILEC Relations Process Analyst Eschelon Telecom 612-436-6038 kdisaacs@eschelon.com

--Original Message-- From:Stecklein, Lynn [SMTP:Lynn.Stecklein@qwest.com] Sent:Thursday, January 06, 2005 2:32 PM To:kkdisaacs@eschelon.com; klstichter@eschelon.com Subject:IMA product List Hi Kathy and Kim,

Attached you will find the IMA product list we discussed in the clarification call for SCR12204-01 (Mechanize the Ordering of Non-billable Non Published Listings in IMA). During the call you indicated that the products impacted by this CR are UNE-P and Resale. Can you take a look at the list and let me know if all the subheadings under resale and UNE-P would be included?

Thanks!

Establish Action Plan Kim Isaacs - Eschelon stated that Kathy Stichter (Eschelon) will be presenting this change request in the January 19th CMP Systems Meeting

CenturyLink Response

February 9, 2005

Kim Isaacs Eschelon

CC: Connie Winston Jill Martain Russ Urevig

This letter is in response to CLEC Change Request number SCR122204-01, dated 12/22/04, and titled: Mechanize the Ordering of Non-billable Non-Published to Listings in IMA

CR Description: Eschelon is a requesting mechanization with Flow Through when ordering non-billable non-published (USOC NP3) listings in IMA. Currently Qwest requires CLECs to submit LSRs for manual handling (noting the listed TN) when requesting NP3 (no charge non-published service) for an end user (who has existing listed service at the same address for the same customer or for data only lines). When orders are dropped for manual handling, there is an increased risk of Qwest service order errors, therefore Eschelon request mechanization with Flow Through for ordering non-billable non-published listings. Eschelon suggests that the Listing Type (LTY) field be expanded to include additional listing types for Non-Published Data Only TN and Non-Published Associated TN Non-billable.

Expected Deliverables/Flow through for orders requesting non-billable non-published (USOC NP3) listing in IMA

History: A clarification meeting was held on Wednesday, January 5, 2005 with Eschelon and Qwest representation.

Qwest Response: In reviewing the current process for the application of the NPU/NP3 USOC, Qwest currently has a process established for the request to be handled on an individual basis when the account is eligible for a free listing. Enabling an additional field or expanding current fields for an associated TN would still not qualify these requests for flow through processing as the database that contains the listings for FBDL (Facility Based Directory Listing) cannot be linked with the database that contains the listing associated to a customer account. Therefore, these requests would still be required to drop for manual review by a Service Delivery Coordinator for validation of the TN association to the same end-user, same address, same provider and the determination of the facility use. Since it is not possible to interface the two databases mechanically to perform the necessary validation, Qwest is denying this CR for technologically not feasible reasons.

Sincerely,

Qwest