Wholesale: Products & Services

Open Product/Process CR PC050218-3CM Detail

Description Of Change

CenturyLink would like to consider this CR coincident with the CR that is proposing elimination of the CMP Dispute mailbox.

This CR is part of the Simplify CMP effort in 2018.

Status History

Project Meetings

5/15/19 Product Process CMP Meeting Mark Coyne – CenturyLink said there is no new information. We remain hopeful that we will be able to take the CMP votes for these three CRs in an upcoming monthly meeting.

4/17/19 Product Process CMP Meeting Mark Coyne – CenturyLink stated we are closer to getting these tools reinstated. Mark gave the example that the USOC FID finder tool is once again available. The calendar and CNLA should be close behind. For these three CRs, until the CMP Web tools are once again available, we are on HOLD on these CRs. Once available, we will provide the final redlines and vote notices. Mark asked if there were any questions. There were none.

03/20/19 Product Process CMP Meeting Mark Coyne – CenturyLink stated that as he has said in the past, we are on hold for the above three CRs until the CMP Web tools are once again available. Mark said the SME team has indicated that the CNLA functionality is getting close as they work on loading the notification history. He said that we are hopeful that one or two of the tools will be back by the end of the month.

02/20/19 Product Process CMP Meeting Mark Coyne – CenturyLink stated that for the above three CRs, the status information is the same. We are continuing to hold on doing anything with these CRs. He said he wants to apologize for how long it is taking to complete the rehosting of these tools. Mark said the good news from January was that the CNLA is in a pre-production environment and that the SME team is working to load the history. He said he is optimistic that the CNLA and that the Wholesale calendar will soon be available. If so, we will send out the various notices to be able to conduct the CMP votes for these CRs in March.

01/16/19 Product Process CMP Meeting Mark Coyne – CenturyLink stated that for the above three CRs, we are continuing to hold on doing anything with these CRs associated with CMP document updates until the Wholesale calendar and CNLA are re-hosted. Mark said he has some good news that the CNLA is now in a pre-production environment to load the history. The Wholesale calendar will soon follow. If the tools are available, we will be able to conduct the CMP votes in February.

12/12/18 Product Process CMP Meeting Mark Coyne – CenturyLink stated that for the above three CRs, we are continuing to hold off on sending the Vote notices for the proposed CMP document updates until the Wholesale calendar and CNLA are re-hosted. We are hoping that by January 2019 the tools will be available and we will be able to conduct the votes.

11/14/18 Product Process CMP Meeting Mark Coyne – CenturyLink stated that for the above three CRs, we are continuing to hold off on sending the Vote notices for the proposed CMP document updates until the CMP tools, especially the Wholesale calendar and CNLA, are re-hosted. We believe both tools will be back up by the first of the year. We plan to send the Vote notices for each CR to take each vote in the January 2019 monthly meeting. Mark asked if there were any questions. There were none.

10/17/18 Product Process CMP Meeting Mark Coyne – CenturyLink stated the above three CRs were presented in the May monthly CMP meeting and the changes were reviewed in the June monthly CMP meeting. Mark said we continue to hold off on sending the Vote notices for the proposed CMP doc updates until the CMP tools, especially the calendar and CNLA, are re hosted. We plan to send the Vote notices, for each CR, for a vote in the November monthly meeting.

9/19/18 Product Process CMP Meeting Mark Coyne – CenturyLink stated these are the three CMP CRs to modify the CMP framework that were presented in the May monthly meeting and the proposed changes were reviewed in the June monthly CMP meeting. He said we continue to hold off on sending the Vote notices for the proposed CMP doc updates until the CMP tools, especially the calendar and CNLA, are re hosted. We now plan to send the Vote notices for each CR for the October monthly meeting. Mark asked if there were any questions or comments. There were none.

8/15/18 Product Process CMP Meeting CenturyLink CR PC050218-1CM CMP Document Update to Eliminate the Dispute Resolution process and CMP Dispute mailbox (Section 15.0)

CenturyLink CR PC050218-2CM CMP Document Update to Eliminate the Performance Indicator Definitions (PID) Wording – Section 2.6

CenturyLink CR PC050218-3CM CMP Document Update to Eliminate the Optional Arbitration process associated with a Postponement (Sections 5.5.4 - 5.5.4.7) Mark Coyne – CenturyLink said these three CRs were presented in the May monthly CMP meeting. The CenturyLink CMP document updates for each of these CRs were reviewed in the June monthly CMP meeting. Based on feedback during the June 2018 call and through CLEC feedback via email, CenturyLink has the planned final CMP document updates for these CRs. CenturyLink will also create a full redlined CMP document that incorporates the individual CR updates plus also the updates throughout the document to remove the references to the dispute process. Mark said we plan to send the notices for each CR for a vote in the September monthly meeting and asked if there were any questions. There were none.

7/18/18 Product Process CMP Meeting Mark Coyne – CenturyLink said these three CRs were presented in the May monthly CMP meeting. In the June monthly CMP meeting, CenturyLink reviewed the CMP document changes associated with each CR. Mark said that based on discussion during the June meeting and additional customer feedback via email, the proposed CMP document updates will be provided along with a Vote notice on each CR next month. He said that CenturyLink will create a redlined CMP document that also includes all of the updates to remove the dispute process throughout the document.

6/20/18 Product Process CMP Meeting Mark Coyne – CenturyLink said the next three CRs are associated with our Simplify CMP project. Each CR was presented in May and an Ad Hoc meeting was held on May 23, 2018 to review and discuss each of the proposed changes. Meeting minutes are available for each CR and a new redline for each CR is posted separately to the Wholesale Calendar for this call. Mark said we would like to review the language today and possibly take a CMP vote for each CR in July. PC050218-3CM - CMP Document Update to Eliminate the Optional Arbitration process associated with a Postponement (Sections 5.5.4- 5.5.4.7) Susan Lorence – CenturyLink stated this CR proposes to eliminate these sections that are very specific to the Postponement process for a Product Process notification. Susan said during the May 23, 2018 Ad hoc call, it was requested by call participants that we keep some reference to the ability for arbitration under this scenario. Susan then reviewed a redline of the revised Sections 5.5.4 thru 5.5.4.7 as posted to the Wholesale calendar titled: CMP Doc Section 5.5.4 Redline REVISED JUNE 2018. Susan said that CenturyLink proposed a simple update to insert the same three bullets associated with the ability to go to arbitration that were added to Section 14.0 in the previously discussed CR PC050218-1CM. There was also some updates that will allow multiple CLECs to participate in a postponement. Susan asked if there were any questions on the proposed language. There were none.

Mark Coyne – CenturyLink said the next step will be to create the fully redlined version of the CMP document that includes all of the redlines for the dispute references for the vote in July.

Nancy Taylor - Allstream asked if there have been any occurrences where this process has been used.

Mark Coyne – CenturyLink said none.

Susan Lorence – CenturyLink said that there have been several disputes over the years but none have been submitted to arbitration.

5/23/18 Ad hoc Meeting minutes

NOTE: THIS AD HOC MEETING ADDRESSED THREE CMP CRS. THESE MEETING MINUTES ARE SPECIFIC TO PC050218-1CM Attendees: Ron Straut – Mediacom Kim Brown – Mediacom Hector Gonzales – Mediacom Kim Isaacs – Allstream Jonathan Kronewitter - Granite Joyce Oliveira - Granite Bonnie Johnson – Minnesota DOC Kay Marinos – Oregon PUC Rita Urevig - CenturyLink Mark Coyne – CenturyLink Susan Lorence – CenturyLink

Susan Lorence – CenturyLink relayed the purpose of the Ad Hoc call which was to review the proposed changes to the CMP document associated with three CenturyLink CRs that were presented in the monthly CMP meeting in May. For each CR, the calendar includes a current copy of the CR and the proposed change to the CMP document. The last document on the CMP calendar is the complete CMP document with each of the CR updates included along with proposed updates to wording wherever the word “dispute” appears. Susan provided a background in regard to the Simplify CMP project indicating that in February 2018, CenturyLink identified areas within CMP that we would like to eliminate or streamline since the business has changed. Some processes have been used on a limited basis since 2002 or not used at all.

PC050218-3CM CMP Document Update to Eliminate the Optional Arbitration process associated with a Postponement (Sections 5.5.4 5.5.4.7) Susan Lorence – CenturyLink then reviewed the proposed changes associated with this CR that addresses the ability to go through Arbitration if CenturyLink has proposed the implementation of a Product Process change where a CLEC or multiple CLECs have invoked a postponement process. Susan said this is a lengthy complicated set of sections for a very specific scenario that CenturyLink does not believe will be used.

Mark Coyne – CenturyLink said this process has never been used.

Susan Lorence – CenturyLink said that is true but that she thought the postponement process has been used twice. [May 31, 2018 NOTE: The postponement process has been used three times since 2002.] Susan said CenturyLink was not proposing eliminating the postponement process but that CenturyLink does not think it is likely that any customer would pursue this specific condition for arbitration after 16 years.

Mark Coyne – CenturyLink asked if the customers on the call would likely go to their company to request money to pursue arbitration associated with a postponement vs. going to their legal department.

Kim Isaacs – Allstream said it depends. Kim said Allstream wants to keep this optional arbitration process but is willing to consider streamlining it. She does not think it is burdensome to CenturyLink.

Mark Coyne – CenturyLink requested confirmation that this is only associated with a postponement of a Product Process change.

Susan Lorence – CenturyLink said that is correct.

Kim Isaacs – Allstream said she understood that.

Susan Lorence – CenturyLink asked if there were other customers on the call that might use this process. There was no response. She said CenturyLink thought that a better approach was to point to the CMP Oversight committee or an escalation as the next step vs. going to arbitration.

Mark Coyne – CenturyLink asked if there was agreement with the burden of cost being shared between CenturyLink and the customer.

Kim Isaacs – Allstream said Allstream wants to keep this process and agrees with the burden of cost being split between CenturyLink and the customer. Kim said she was OK with the idea to pursue condensing the process and they would review what is proposed.

Susan Lorence – CenturyLink said CenturyLink will go back and review these sections to see if the wording can be reduced to just focus on the option of going to arbitration.

5/16/18 Product Process CMP Meeting Susan Lorence – CenturyLink said this CR is associated with the proposal to eliminate these subsections that are associated with a Product Process postponement request. This CR is being addressed at the same time as the previous CR since it also references the consideration of a dispute. These sub sections are complicated and have never been used. The CenturyLink proposed redline wording starts on page 41. CenturyLink believes that if a topic or CLEC concern has progressed to arbitration, it would likely fall into a customer specific legal matter. Susan said there are 63 references to “dispute” in the body of the CMP document and we would like to consider how they are each used when we conduct the Ad hoc Meeting to review proposed changes May 23, 2018; 10-11 AM MT. Susan asked if there was any feedback on this CR. There was none.