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Open System CR SCR112003-03 Detail


Title: CSR Data on Bill
CR Number	Current Status Date	Level of Effort	Interface/ Release No.	Area Impacted	Products Impacted

SCR112003-03	Pending Withdrawal 4/10/2018	3200 - 3800	11/		EEL (UNE-C), Loop MUX Combo

Originator:

Originator Company Name: Cbeyond Communications

Owner: Coyne, Mark

Director:

CR PM: Lorence, Susan

Description Of Change

Transport CSR data into CRIS EDI bill sub-account to allow audits

Expected Deliverable Incorporate CSR data into the CRIS sub-account billing

Status History

Date	Action	Description
11/20/2003	CR Submitted
11/21/2003	CR Acknowledged
12/4/2003	Clarification Meeting Held
12/5/2003	Status Changed	Status changed to clarification
12/11/2003	Draft Response Issued
12/17/2003	Discussed at Monthly CMP Meeting	Discussed at the December Monthly CMP Meeting - See attachment B
2/6/2004	LOE Issued
7/22/2004	Status Changed	Status changed to deferred
7/20/2012	Status Changed	Status changed to Evaluation by Greg Darnell, Cbeyond. Per email from Greg: Cbeyond and Megapath request that the above referenced Change Request (CR112003-03) be reactivated. Unlike its Special Access billing, Centurylink’s UNE billing does not include industry standard CSR data that is necessary to effectively audit invoices.
8/15/2012	Discussed at Monthly CMP Meeting	Discussed at the August Systems CMP Meeting - See attachment of the Systems package.
10/17/2012	Discussed at Monthly CMP Meeting	Discussed at the October Systems CMP Meeting - See Attachment I in the Distribution Package
11/14/2012	Discussed at Monthly CMP Meeting	Discussed at the November Systems CMP Meeting - See Attachment I in the Distribution Package
12/12/2012	Discussed at Monthly CMP Meeting	Discussed at the December Systems CMP Meeting - See Attachment I in the Distribution Package.
1/15/2013	Info Requested from CLEC	Contact with Cbeyond to determine next steps.
1/16/2013	Discussed at Monthly CMP Meeting	Discussed at the January Systems CMP Meeting - See Attachment I in the Distribution Package
2/15/2013	Info Requested from CLEC	Followup contact with Cbeyond to determine next steps.
2/20/2013	Discussed at Monthly CMP Meeting	Discussed at the February Systems CMP Meeting - See Attachment J in the Distribution Package.
3/20/2013	Discussed at Monthly CMP Meeting	Discussed at the March Systems CMP Meeting - See Attachment J in the Distribution Package.
4/12/2013	Status Changed	Status changed back to Deferred.
4/12/2013	Info Sent to CLEC	Followup contact with Cbeyond regarding next steps on this CR.
8/17/2016	Discussed at Monthly CMP Meeting	Discussed in the August System CMP Meeting - See Attachment J in the Distribution Package.
1/9/2018	Info Requested from CLEC	Communication sent to Greg Darnell and Birch Vendor Relations to determine if this CR is still required or if it can be moved to a Withdrawn status.
1/17/2018	Discussed at Monthly CMP Meeting	Discussed in the January Systems CMP Meeting - See Attachment J in the Distribution Package.
2/9/2018	Info Requested from CLEC	2nd REQUEST - Communication sent to Greg Darnell and Birch Vendor Relations to determine if this CR is still required or if it can be moved to a Withdrawn status.
2/21/2018	Discussed at Monthly CMP Meeting	Discussed in the February Systems CMP Meeting - See Attachment I in the Distribution Package.
3/12/2018	Info Requested from CLEC	3rd REQUEST - Communication sent to Greg Darnell and Birch Vendor Relations to determine if this CR is still required or if it can be moved to a Withdrawn status.
3/21/2018	Discussed at Monthly CMP Meeting	Discussed in the March Systems CMP Meeting - See Attachment I in the Distribution Package.
4/10/2018	Status Changed	Status Changed to Pending Withdrawal.
4/10/2018	Info Sent to CLEC	Communication sent to Greg Darnell and Birch Vendor Relations: CenturyLink has moved this CR to Pending Withdrawal. There were three attempts over a 90 day period to determine next steps in regard to this CR. No response from Birch was received.
5/7/2018	Discussed at Monthly CMP Meeting	Discussed in the March Systems CMP Meeting - See Attachment G in the Distribution Package.

Project Meetings

4/18/18 System CMP Meeting Mark Coyne – CenturyLink said this CR is a Deferred CR that we have been reviewing for several months. In previous meetings, we talked about reaching out to the CR originator multiple times over a 90 day timeline; if we received no response, we would move the CR to a Withdrawn status. Mark said we have sent emails to Cbeyond/Birch in January, February and March with no response received and then again on April 10, 2018. On the April date, we moved the CR to “Pending Withdrawal” status. Mark asked if there is a customer that would like to adopt this CR. There were no customers that chose to adopt this CR. He said this CR will be moved to a Withdrawn status on May 10, 2018.

3/21/18 System CMP Meeting Mark Coyne – CenturyLink said this CR is part of the effort to relook at Deferred CRs. It was opened back in 2003. CenturyLink has sent multiple requests to Cbeyond/Birch to determine if this CR is still required or if it can be moved to a Withdrawn status including the initial request sent on January 9, 2018, the second request sent on February 9, 2018, and the third request sent on March 12, 2018. Mark said if no response has been received from Cbeyond/Birch by April 9, 2018, CenturyLink will move this CR to a “Pending Withdrawal” status with the April CMP meeting.

Bonnie Johnson – MN DOC asked if customers could then adopt the CR when it is in “Pending Withdrawal” status if they so desire.

Mark Coyne – CenturyLink said that is correct. It will be placed in that status for one month.

2/21/18 System CMP Meeting Mark Coyne – CenturyLink said that we will provide a status each month on this Deferred CR. In January, CenturyLink proposed and we reached agreement on an approach that we try contacting a company that has a Deferred CR for three months. If we try contacting them each month and receive no response, CenturyLink will automatically move that CR to a “Pending Withdrawal” status after the third month. If another company wants to adopt the CR, they can. CenturyLink sent an initial request on January 9, 2018 to Cbeyond/Birch to determine if this CR is still required. We sent a second request on February 9, 2018 to Cbeyond/Birch for their review. We will continue to follow-up on this one with Cbeyond/Birch as we agreed. Mark asked if there were any questions. There were none.

1/17/18 System CMP Meeting Mark Coyne – CenturyLink said that we are beginning to review the Deferred CRs and have started contacting the CR Originators on some of them to determine next steps. The idea is to hopefully move the CRs to a Withdrawn status if that makes sense. Mark then relayed the status of two CRs that we began with:

SCR112003-03 CSR Data on Bill Mark Coyne – CenturyLink said this is an old CR from Cbeyond that dates back to 2003. We sent an email to the CR Originator on January 9, 2018 and copied their Cbeyond Vendor Relations mailbox at the suggestion of our Service Management team. We are waiting to hear back. Mark said we would like to propose an approach that we try contacting a customer every month for three months. If we do not hear back from that customer in that three month timeframe, we would like to then move the CR to a Withdrawn status. For this CR, in 2013, we proposed some options to Cbeyond on how to handle this change and never heard back.

** Mark Coyne – CenturyLink then asked if those on the call were OK to use the approach that was suggested with the Cbeyond CR for the remaining Deferred CRs. The approach again was to contact the CR Originator and anyone else suggested by our Service Management team to determine if the CR is still valid. We would try for a three month period and then if no response from that customer, we would proceed with moving the CR through the Pending Withdrawal approach. Mark said he had not heard of any objections.

Kim Isaacs – Allstream said the approach was fine as long as another customer had the opportunity to adopt the CR if they wanted to.

Mark Coyne – CenturyLink said yes that was the case.

8/17/16 System CMP Meeting Mark Coyne – CenturyLink said that last month, Kim Isaacs - Electric Lightwave had questioned the CRs that are in Deferred status and what CenturyLink was doing with them. Mark said of the five CRs, two are MTG specific and we would not be looking at those CRs at this time. Of the remaining three CRs, SCR010213-1, SCR072613-1, and SCR112003-03, CenturyLink would be working with the CenturyLink SME teams to see if the functionality is being addressed as part of the planned consolidations before reaching out to the CR originators to determine next steps.

3/20/13 Systems CMP Meeting Mark Coyne – CenturyLink said that we are still working on contacting Cbeyond to consider the two recommendations. He said that we will reach out one more time to Cbeyond but would then likely move the CR to a Deferred status after a certain number of days if there is no response.

2/20/13 Systems CMP Meeting Mark Coyne – CenturyLink said that we are still working on contacting Cbeyond to consider the recommendations of either moving the CR back to Deferred status or moving the CR to a Pending Withdrawal status.

1/16/13 Systems CMP Meeting Mark Coyne – CenturyLink said that Cbeyond was not on the call and that we were contacting them to consider the recommendations we had made to either move the CR back to Deferred status or to move the CR to a Pending Withdrawal status if the approach with the Industry group is not going to be pursued.

12/12/12 Systems CMP Meeting Mark Coyne – CenturyLink said an update was provided last month by Sue Kriebel from CenturyLink. Mark said that CenturyLink is recommending this CR be moved back to a Deferred status to allow action to be taken by the originator or to move the CR to a Pending Withdrawal status if this action is not going to be pursued. CBeyond was the originator of the CR and CenturyLink would be contacting them to determine next steps.

11/14/12 Systems CMP Meeting Mark Coyne – CenturyLink said this CR was on the Deferred list and that the CLECs identified they wanted to move forward with it. It had been discussed last month and CenturyLink SMEs had continued to investigate it.

Sue Kriebel – CenturyLink said the SME team had found that there was an OBF Issue 1655 regarding providing additional CSR data in an EDI format; the issue is available on the ATIS/OBF site. Sue said the issue was opened and some work completed toward mapping access records into EDI records however the issue was resolved without implementation. Sue read the following resolution to the ATIS/OBF issue:

The Issue Champions no longer have a need to create and maintain additional formats for the billing of access and interconnection services. Billing for all access and interconnection services is accommodated in the two industry recognized billing formats: Carrier Access Billing System (CABS) Guidelines and Small Exchange Carrier Access Billing (SECAB) guidelines. The Issue Champions withdraw the issue.

Sue said based on this response, the CenturyLink recommendation is that if CLECs would like to move forward with this CR, that they bring this issue up at the industry level to develop industry standards for these records.

Mark Coyne – CenturyLink asked if there were any additional questions. There were none.

10/17/12 Systems CMP Meeting Wendy Thurnau – CenturyLink provided an update on this CR that was previously in Deferred status. Wendy said this was an old CR so she first needs to confirm what system changes have occurred in the billing area since the CR was last reviewed. Wendy said she plans to provide an update in the November CMP meeting to say what media options are available today and what data is available within each one.

Kim Isaacs – Integra said she thought the CR was to not require customers to get multiple media bill options but to have all of the data on one set of media. Wendy Thurnau – CenturyLink said though we would like to have one media option, we are trying to determine if that is feasible based on cost. Wendy said EDI would need to be evaluated in regard to industry standards. She said we need to do an evaluation of what is available today and then see if it is possible to make the data available all in one place.

Mark Coyne – CenturyLink said if we have the information sooner than the November meeting, an ad hoc call will be scheduled.

08/15/12 Systems CMP Meeting Mark Coyne – CenturyLink said that a Deferred List was included and that the two CRs on the list, SCR063003-02 and SCR112003-03, would be moved to Evaluation status.

7/22/04 No response from Cbeyond for additional meeting. This CR will be placed in a deferred status.

6/11/04

Requested an additional clarification meeting with Cbeyond. This CR will be changed to a deferred status.

12/17/03 CMP Systems Meeting

Tom Hyde/Cbeyond Communications reviewed this CR and said that this is an auditing request and that they would like complete audible data. Tom stated that the data needs to be transported to the CRIS bill. Liz Balvin/MCI stated Qwest provides in Qwest BOS format that mirrors the customer service information in UNE-P and UBL. Steve Kast/Qwest stated that if the data is not there, it won’t populate. Connie Winston/Qwest said that we provide in the MONSERV file. Kerri Waldner/Qwest stated that it does not come through CABS. Tom Hyde/Cbeyond Communications said that they need the class of service, USOCs and quantity and that they have no problem with IABS and the BOS/CRIS format. Tom stated that with CRIS they can’t tell whether the billing is valid and that the information in its present format is inadequate. He said that they want to be able to audit bills electronically, is a very manual process to audit.

12/4/03 Clarification Meeting

Attendees: Morgan Halliday - Cbeyond Communications, Tom Hyde - Cbeyond Communications, Steve Calhoun - Cbeyond Communications, John Gallegos - Qwest, Carl Sear - Qwest, Fred Howard - Qwest, Carrie Stirman - Qwest, Brenda Kerr - Qwest, Jeff Jones - Qwest

Review Description of Change Cbeyond Communications is requesting that Qwest incorporate Transport CSR data into CRIS EDI bill sub-account to allow audits

Incorporate CSR data into the CRIS sub-account billinghat UNE Combo billing be moved from CRIS to IABS with CSR data populated.

Discussion Carl Sear/Qwest asked Cbeyond what part of the CSR did they want to see. Steve Calhoun/Cbeyond stated that the address is not there and that they would like to see information such as CFA, Service Name, LSO, CKL and Class of service . Steve also said that today you can't determine if transport applies. Steve stated that other CLECs provide the'from and to' that they can use to validate.

Confirm Areas & Products impacted The products impacted are EEL-(UNE-C) and Loop MUX Combo

Identify CLECs Expectation Cbeyone is requesting that Qwest Incorporate CSR data into the CRIS sub-account billinghat UNE Combo billing be moved from CRIS to IABS with CSR data populated.

Establish Action Plan Cbeyond Communications will present this CR in the December Systems Meeting.

CenturyLink Response

Revised Response February 6, 2004

Qwest has reviewed the information submitted as part of Cbeyond Communication's Change Request SCR112003-03. Based upon research that has been conducted following the Clarification meeting (held December 4, 2003) Qwest is able to provide the LOE of 3200 to 3800 hours for this Wholesale Billing Request.

At the February Systems CMP Meeting, CMP participants will be given the opportunity to comment on this Change Request and provide additional clarifications. Qwest is interested in the experiences of the CMP community as relates to this issue. Qwest will incorporate any feedback received into further evaluation of this Change Request.

Sincerely, Qwest

DRAFT RESPONSE December 11, 2003 RE: SCR112003-03

Qwest has reviewed the information submitted as part of Cbeyond Communication's Change Request SCR112003-03. Based upon research that has been conducted following the Clarification meeting (held December 4, 2003) Qwest is still examining the issue. Qwest will continue to research the problem and provide an updated response at the December Systems CMP Meeting.

At the December Systems CMP Meeting, CMP participants will be given the opportunity to comment on this Change Request and provide additional clarifications. Qwest is interested in the experiences of the CMP community as relates to this issue. Qwest will incorporate any feedback received into further evaluation of this Change Request.

Sincerely, Qwest DRAFT RESPONSE December 11, 2003 RE: SCR112003-03