We’ve found a potential issue with your home’s internet equipment that needs a technician’s attention. Please choose a convenient date and time for your appointment so we can ensure everything is set up correctly.

When you placed your order and selected your activation date, we started a remote test of your equipment to make sure everything was plugged in and working correctly. You received the notice because we found an issue that will require a technician. Please respond to the email and select a convenient appointment time.