Services vary by address, so your speed plan and monthly cost may change. This will depend on which options are available at your new home. If you previously purchased your services with an offer that has expired, that discount will not apply at your new address. However, you may qualify for a new offer or discount when you move.

It's best to schedule your service change at least 10 days in advance to secure the move date you want. You can order a move as far as 30 days in advance.

There is no moving charge, but regular installation fees will apply for your service to be set up at your new address.

• Standard Install ($25) - A technician can turn on your service from outside
• Tech Install (up to $149) - A technician has to enter your home to complete setup
• Jack installation, if needed, will be included in a Tech Install

When scheduling your move, some areas or services may qualify for installation discounts.

When you schedule your move, we'll check to see if your current WiFi equipment is compatible with the speed and type of internet technology (such as fiber or DSL) that you select at your new address. If your equipment is compatible, you can keep it and take it with you. If it's not compatible, you'll need to order new equipment, which will be shipped to your new location or may require a technician installation. In that case, send the old equipment back to us within 30 days if you're leasing it; if you purchased it, you can sell, donate, or return it to us for recycling.

Note: Fiber internet customers with a SmartNID attached to the wall inside your home, please DO NOT MOVE this device. It stays with the property, much like a phone jack.

A move request stops and starts service on the same date. Service at your old address will be disconnected sometime in the morning, and service at your new address will be connected by 7 p.m. If your move out and move in are on different days, you will need to disconnect your current service on the date you're moving out and order new service on your desired start date.

Yes. A new monthly billing cycle will begin on the date of your move, and your payment date will be set accordingly.