How to return a CenturyLink modem

If you need to return a modem to CenturyLink, it is important to follow the packing and shipping instructions below, to ensure your package is processed correctly and avoid any unreturned modem fees. 

In addition, see a few special notes that apply if you are canceling service, returning a faulty modem, or have started service with a self-provided modem

Packing and shipping instructions

First, gather your modem/router and all cords that were supplied by CenturyLink. Also include any wireless accessories that you received from CenturyLink.

Next, ensure that your package arrives safely by following these UPS-approved packing guidelines:

  1. Pack these items in a rigid box with flaps intact. Use cushioning material to make sure the equipment stays in place and is well padded.
  2. Close the box with strong packaging tape, and cover or remove all markings and previous shipping labels on the outside of the box.
  3. Click below to print your return label. You will need your account number and name to access your label.
  1. Attach the return shipping label to a single side of the box and cover the entire label with clear shipping tape.
  2. Drop the box off at any authorized UPS Shipping Center location near you, including:
  • The UPS Store
  • Staples
  • Postnet International Franchise Corp.
  • Postal Annex + Inc.
  • Pak Mail Centers of America
  • Parcel Plus
  • Handle with Care Packaging Store

Don't have a printer? Not a problem. You have two options:

  • The UPS Store can print it for you. Download the return label to your mobile device and show the representative at the UPS Store when you go to drop off your package. They will provide an email address for you to send it to, print it on the spot, and send off your package. (This applies only to UPS Store locations, not the additional drop-off sites listed above.) 

  • Use the link below to request a return label. We will print the label and send it to you in the mail.

Wondering why we can't simply provide the return address? It's because the package needs to have the official UPS return label on it in order to be tracked and correctly linked to your account.

Special instructions

If you are canceling CenturyLink service
If you are using a self-provided (non-CenturyLink) modem
If you are returning a faulty or outdated modem
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