If you need to return a modem to CenturyLink, it is important to follow the packing and shipping instructions below, to ensure your package is processed correctly and avoid any unreturned modem fees.
In addition, see a few special notes that apply if you are canceling service, returning a faulty modem, or have started service with a self-provided modem.
First, gather your modem/router and all cords that were supplied by CenturyLink. Also include any wireless accessories that you received from CenturyLink.
Next, ensure that your package arrives safely by following these UPS-approved packing guidelines:
Don't have a printer? Not a problem. You can request a return label and we will print it and send it to you.
Wondering why we can't simply provide the return address? It's because the package needs to have the official UPS return label on it in order to be tracked and correctly linked to your account.