How to pack and return a modem

Follow these steps to successfully return your modem and avoid unreturned equipment charges.

  1. Pack the return box with the equipment and all power cables that were supplied by CenturyLink. This includes any cables, remote controls and wireless accessories.
  2. Ensure that your package arrives safely and on time by following these United Parcel Service (UPS) packaging guidelines and procedures:
    1. Use a rigid box with flaps intact.
    2. Remove any labels, hazardous materials indicators, and other previous shipment markings on the box that are no longer applicable.
    3. Use adequate cushioning material.
    4. Use strong tape designed for shipping.
  3. Go to to print your return label.
  4. Attach the return shipping label to the box.
  5. Take the box to any authorized UPS Shipping Center, such as:
  • The UPS Store
  • Staples
  • Postnet International Franchise Corp.
  • Postal Annex + Inc.
  • Pak Mail Centers of America
  • Parcel Plus
  • Handle with Care Packaging Store

Or, go to to find your nearest location.

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