Small Business support

Turning Call Forwarding on and off

Use the Call Forwarding feature to forward calls to your mobile phone or another phone in your office. You can choose to forward all your calls when your line is busy or you are unable to answer calls.

Turn Call Forwarding on

When you're busy or unable to answer calls, turn on this feature.

To turn Call Forwarding on:

  1. Log in to the SIMPLE end user portal.

The Voicemail tab opens.

  1. Click the Call Settings tab.

    The Incoming Calls tab opens.
  1. Scroll down, change the Call Forwarding toggle to on.
  1. Do any of the following:

    • To always forward your calls, select the Always checkbox, then in the Set number field, type the number you’re forwarding to.

    • To forward calls when your line is busy:

      1. Select the When busy checkbox.

      2. In the Set number field, type the number you’re forwarding to.
         
    • To forward calls when you don’t answer:

      1. Select the When no answer checkbox.

      2. In the Set number field, type the number you’re forwarding to.

      3. From the Number of rings before forwarding list, select the number of rings you want callers to hear before they are transferred. (We recommend selecting 2-3 rings.)
Note:  By default, calls go directly to voicemail if your line is busy or calls are unanswered; typically, you don’t change these settings, but you can if needed.
  1. Select the Use ring reminder checkbox to hear a short ring when you receive a call, to remind you Call Forwarding is on.
  1. Click Save.

Turn Call Forwarding off

When you want calls to ring to your phone, turn off this feature.

To turn Call Forwarding off:

  1. Log in to the SIMPLE end user portal.

The Voicemail tab opens.

  1. Click the Call Settings tab.

    The Incoming Calls tab opens.
  1. Scroll down, change the Call Forwarding toggle to off.
  1. Click Save.