Small Business help

CenturyLink SIMPLE™ Digital Phone support

With your SIMPLE Digital Phone service, users and administrators can manage calls from customers and much more. Most users will have end user access. One person in your company will have administrator access to manage users and global settings.

From the user and administrator portals, you can set up messages for callers to hear, route calls so they get answered as quickly as possible, assign phone numbers to employees, manage calling features, view analytics data, and run reports. Administrators can use the notes feature to keep team members up to date.

Exploring the SIMPLE Digital Phone portal for users

Use these tabs to manage your service:
  • Voicemail—after you log in, this is the page you see. You can manage the many features of your voicemail such as setting it up, recording greetings, listening to, organizing, deleting, and forwarding messages, plus lots more.
  • Call History—view the call history of all your calls or just the missed ones.
  • Call Settings—select from a variety of features such as Call Waiting, Call Forwarding, and many more.
  • Directory—view or export a list of phone numbers for your colleague and groups.
  • My Apps—download a shortcut to the portal to your computer and mobile device.

Exploring the SIMPLE Digital Phone portal for administrators

Use these tabs to manage your service:
  • Dashboard—after you log in, this is the page you see; it has links to the tasks you do most frequently. In addition, it shows the number of open orders, stations  available and used, services, and numbers available and used.
  • Numbers—shows a list of your phone numbers and important information associated with each one such as station, extension, device, MAC address, name the number is assigned to, site, country, PSTN provider, and location code.
  • Devices—shows a list of your devices and important information associated with them such as MAC address, username, available lines, site, and country.
  • Users—shows a list of users and the name, number, extension, station, device, and site for each one. You can edit user information, reset passwords and voicemail PINs, and remove users from the list.
  • Advanced Services—you can manage Auto Attendants and hunt groups from here.
  • Analytics—see details about the activities associated with specific numbers and types of calls; use the data to generate reports. 
  • Reports—you can run reports on Auto Attendant and  queue statistics from this tab.
  • Profile—keep your contact information up to date here. In addition, you can see a list of numbers and write notes that your team can check.

Frequently asked questions

Get answers to the most frequently asked questions by topic. 
Orders and installation
Invoices and credits
Features and management
Equipment
Support
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