Please find your Zip code here
With your SIMPLE Digital Phone service, users and administrators can manage calls and other tools. Most users will have end user access. One person in your company will have administrator access to manage users and global settings.
You'll see these tabs in the SIMPLE user portal:
Get an overview of SIMPLE Digital Phone and learn how to set up your phone - Download the SIMPLE Welcome Guide.
Cisco 6800-series IP phone
How-to guide for using your phone.
Using My Account
General tips for using the portal to manage all the customer’s sites.
Manage your voice mailbox and record Auto Attendant greetings from any telephone.
Voice Portal Menu Tree
Quick reference for voice commands.
Push to Talk
Find out how to turn your phone into an intercom.
Route calls to a desired location depending on certain criteria.
Put your current call on hold to answer a different incoming call.
As a SIMPLE Administrator, you can use these tabs to manage the service for your organization:
Using My Site
General use tips for using the portal to manage a specific site.
Create a professional first impression with auto attendant.
Find out how to route calls based on day of week and/or time of day.
Feature Access Codes
Control the configuration of certain calling features.
Music on Hold
Customize the music your callers listen to when on hold.
Make multiple numbers ring into the same phone.
Monitoring (Busy Lamp)
Check the line status (e.g., active or inactive) of other phones through the additional line keys on their phone.
Phone and User Assignments
Review the foundation for all other service setup components of the BroadCloud PBX service.
Create sharing resources across a team of people to achieve a common goal, or perform a common task.
Temporarily hold calls in the cloud.
Set up a one-way call to a group of up to 75 target users by dialing a number or extension.
Inbound/Outbound Calling Plans
Manage your inbound and outbound calling plans for each site and user.
Make immediate changes to lead numbers that access various calling features.
Learn how to allow users to receive, place and see status of calls from another user’s line.
A mobility solution that lets you designate a single phone number for all incoming calls.
Access your voicemails and faxes via multiple options beyond direct phone access.
Feature Access Codes Table Guide
See a handy table to help you to create “star codes” to control certain calling features.
SIMPLE Digital Phone uses voice over IP (VoIP) technology so the quantity of lines you can order depends on the internet speeds available at your location:
You will need the following information to complete your order:
No. SIMPLE Digital Phone is pre-paid, so you will not receive a bill. Instead, your monthly charges will be listed on the credit card statement used to place the order.
Your taxes are calculated based on the service address and the full purchase price of any equipment ordered regardless of whether the equipment is paid in full or on installments.
To avoid interruption to your service, remember to update your credit card prior to its expiration date. You can update your credit card information by logging in to your MySimple account at www.centurylink.com/MySimple, click the Manage Payment tab, then click Update My Payment Method.
SIMPLE Digital Phone orders include a line package with a phone number, unlimited local and domestic long-distance calls, advanced calling features such as Remote Office, Call Forwarding, simultaneous ring, unified messaging, and access to the UC-One Carrier soft client. It also includes an Auto Attendant, hunt group, and access to the voicemail portal.
UC-One Carrier soft client can be used with desktop or mobile phones and can be used in place of or in addition to a desktop IP phone. Call settings such as forwarding, simultaneous ring, mobility, and unified messaging can be accessed and controlled with the client. UC-One Carrier soft client also includes instant messaging, presence, file sharing, and click to call capabilities. Audio and web meeting capabilities are included using the MyRoom feature.
You can add between two and 10 digital phone lines. The maximum number of lines depends on the amount of bandwidth you have. You can remove digital phone lines after you add them, but you cannot get a refund on previously purchased equipment.
You can order additional equipment with new lines as needed. Make changes online at https://www.centurylink.com/mysimple or by calling a CenturyLink sales agent at 877-908-0258 or 877-261-1229.
International, operator assisted, or directory assistance calls are not available at this time.
Toll-free calling is not available at this time.
You can manage your service by logging into the MySimple portal, then click the Manage My Digital Voice link. You will need to use Chrome, Edge, Firefox, or Safari web browsers. Microsoft Internet Explorer is not supported.
As an administrator, you can assign users to phones, activate soft client access, reset user passwords, and modify calling features available to users. You can also set up Auto Attendant, hunt group, and Call Forwarding.
You can search help articles or browse topics on this site.
The Cisco 6841 multi-protocol IP phone.
You must purchase the phone; however, you can set up a payment plan to pay for it over a 12-month period.
Yes, as long as it’s the Cisco 6841 multi-protocol IP phone. If you do use your own phone, you will need to maintain it and troubleshoot issues that arise. We are unable to assist with phones not provided by CenturyLink.
An ATA is used if you have an analog phone or fax machine.
ATAs don’t support digital handsets or PBXs such as AVAYA, Nortel, or Siemens.
If you need to change your porting date, call us at 855-344-0134.
For instructions on how to return equipment or to service it, call us at 855-344-0134.
You can download the UC-One Carrier soft client app from the Apple App or Google Play store.
Get support from Broadsoft:
Was this page helpful?