Small Business help

CenturyLink SIMPLE support

With your CenturyLink SIMPLETM voice service, you can manage calls from your customers and much more. You can set up messages for callers to hear, route calls so they get answered as quickly as possible, assign phone numbers to your employees, manage their calling features, view analytics data, and run reports. You and your employees can use the notes feature to keep the team up to date.
Exploring the SIMPLE portal
Use these tabs to manage your service:
  • Dashboard—after you log in to SIMPLE, this is the page you see; it has links to the tasks you do most frequently. In addition, it shows the number of open orders, stations  available and used, services, and numbers available and used.
  • Numbers—shows a list of your phone numbers and important information associated with each one such as station, extension, device, MAC address, name the number is assigned to, site, country, PSTN provider, and location code.
  • Devices—shows a list of your devices and important information associated with them such as MAC address, username, available lines, site, and country.
  • Users—shows a list of users and the name, number, extension, station, device, and site for each one. You can edit user information, reset passwords and voicemail PINs, and remove users from the list.
  • Advanced Services—you can manage auto attendants, hunt groups, call queues, call pick up, and call park from here.
  • Analytics—see details about the activities associated with specific numbers and types of calls; use the data to generate reports. 
  • Reports—you can run reports on auto attendant and  queue statistics from this tab.
  • Profile—keep your contact and additional information up to date here.  In addition, you can see a list of numbers, and write notes that your team can check.
Frequently asked questions
Get answers to the most frequently asked questions by topic. 
Orders and installation
Invoices and credits
Features and management
Customer premise equipment
Support
We're working on building more help articles in this library. In the interim, you can get help by using online chat in the SIMPLE portal or by contacting us.