Wholesale: Products & Services

CenturyLink™ Broadband for Resale – V3.0

Product Description

This guide is intended for use in the former Embarq and CenturyTel markets. If you need to review the guide for the former Qwest markets, please use the following link: https://www.centurylink.com/wholesale/pcat/qbr.html

CenturyLink Broadband for Resale 2016 (CBR 2016) is the contractual name for wholesale, commercial, high speed internet services purchased by Competitive Local Exchange Carriers. Whether called broadband, high speed internet (HSI), or Digital Subscriber Line (DSL), this service provides end users with fast and reliable internet connectivity and continuous dedicated access to CenturyLink Internet access (ISP) with compatible Resale products.

With CBR 2016, CLECs will now have access to CenturyLink's latest deployment of Ethernet-based ADSL2+ and VDSL 2 transport technologies. With Ethernet services CLECs now have access to faster transport packaged with CenturyLink internet access service.

CBR 2016 is available with Resale voice services (voice and data are transmitted concurrently over a single local loop and 'split' at the serving central office or remote terminal) or on a data only, no-voice ('standalone') basis. Downstream speeds up to 40Mpbs and upstream speeds up to 5Mbps are available dependent upon network configuration and compatibility.

CBR 2016 is billed to you at compelling month-to-month wholesale rates. Highlights of CBR 2016 Enhancements:

  • Expanded access to include many Ethernet-based services
  • Where available, downstream speeds of up to 40Mbps and upstream speeds of up to 5Mbps
  • Connectivity to CenturyLink-provided internet access (no email)
  • Purchase of modems
  • Expanded Installation options

Features/Benefits

Features Benefits
Speed availability Meets wide variety of residential and business data transmission needs.
Available throughout Our network offers fast speeds at compelling rates in rapidly growing, geographically diverse market areas without the cost of buying or building field facilities.
Uses end-users existing phone lines to deliver both voice and data Provides one-stop shopping for voice and data transmission lines.
Standalone service delivers a data line only Standalone is the solution for users looking to reduce their monthly telecom spend while maintaining broadband access on dedicated facilities.

Standalone CBR 2016 Service is also available under the Resale process. Standalone service is strictly a data line and does not include analog voice transmission capabilities or 911 services.

The following CBR 2016 services are available:

Speed Options – Residence – Residential Standalone DSL (Pure Broadband)

Speed Selection
1.5M\512K Residential Standalone DSL
(Pure Broadband)

Speed Selection

1.5M/512K PBB/Standalone

Description Price Plan VFO Feature Code
Broadband EQ1527SAR 527SAR
Speed WHNT1934R T1934R

3.0M/640K PBB/Standalone

Description Price Plan VFO Feature Code
Broadband EQ1527SAR 527SAR
Speed WHNT1935R T1935R

5.0M/768K PBB/Standalone

Description Price Plan VFO Feature Code
Broadband EQ1527SAR 527SAR
Speed WHNT1936R T1936R

10.0Mbps\896K Residential Standalone DSL
(Pure Broadband)

Description Price Plan VFO Feature Code
Broadband EQ1527SAR 527SAR
Speed WHNT1937R T1937R

10.0Mbps/1.0Mbps PBB/Standalone

Description Price Plan VFO Feature Code
Broadband EQ1527SAR 527SAR
Speed WHNT1943R T1943R

20.0Mbps/2.0Mbps PBB/Standalone

Description Price Plan VFO Feature Code
Broadband EQ1527SAR 527SAR
Speed WHNT1939R T1939R

40.0Mbps/5.0Mbps PBB/Standalone

Description Price Plan VFO Feature Code
Broadband EQ1527SAR 527SAR
Speed WHNT1941R T1941R

Speed Options – Residence – Voice:

The CLEC must purchase Resale Voice through its contract to use the codes below. The codes below are separate and only represent the broadband component. A separate charge for the voice line will apply.

1.5M/512K DSL with Voice

Description Price Plan VFO Feature Code
Speed WHNT1361R T1361R

3.0M/640K DSL with Voice

Description Price Plan VFO Feature Code
Speed WHNT1362R T1362R

5.0M/768K DSL with Voice

Description Price Plan VFO Feature Code
Speed WHNT1363R T1363R

10.0Mbps/896K DSL with Voice

Description Price Plan VFO Feature Code
Speed WHNT1364R T1364R

10.0Mbps/1.0Mbps DSL with Voice

Description Price Plan VFO Feature Code
Speed WHNT1370R T1370R

20.0Mbps/2.0Mbps DSL with Voice

Description Price Plan VFO Feature Code
Speed WHNT1366R T1366R

40.0Mbps/5.0Mbps DSL with Voice

Description Price Plan VFO Feature Code
Speed WHNT1368R T1368R

Speed Options – Business – Pure Broadband

Speed Selection
1.5M/512K PBB/Standalone

Description Price Plan VFO Feature Code
Broadband EQ1527SAB 527SAB
Speed WHNT1934 NT1934

3.0M/640K PBB/Standalone

Description Price Plan VFO Feature Code
Broadband EQ1527SAB 527SAB
Speed WHNT1935 NT1935

5.0M/768K PBB/Standalone

Description Price Plan VFO Feature Code
Broadband EQ1527SAB 527SAB
Speed WHNT1936 NT1936

10.0Mbps/896K PBB/Standalone

Description Price Plan VFO Feature Code
Broadband EQ1527SAB 527SAB
Speed WHNT1937 NT1937

10.0Mbps/1.0Mbps PBB/Standalone

Description Price Plan VFO Feature Code
Broadband EQ1527SAB 527SAB
Speed WHNT1943B T1943B

20.00Mbps/2.0Mbps PBB/Standalone

Description Price Plan VFO Feature Code
Broadband EQ1527SAB 527SAB
Speed WHNT1939B T1939B

40.0Mbps/5.0Mbps PBB/Standalone

Description Price Plan VFO Feature Code
Broadband EQ1527SAB 527SAB
Speed WHNT1941B T1941B

Speed Options – Business – Voice

The CLEC must purchase Resale Voice through its contract to use the codes below. The codes below are separate and only represent the broadband component. A separate charge for the voice line will apply.

Speed Selection

1.5M/512K DSL with Voice

Description Price Plan VFO Feature Code
Speed WHNT1361 NT1361

3.0M/640K DSL with Voice

Description Price Plan VFO Feature Code
Speed WHNT1362 NT1362

5.0M/768K DSL with Voice

Description Price Plan VFO Feature Code
Speed WHNT1363 NT1363

10.0Mbps/896K DSL with Voice

Description Price Plan VFO Feature Code
Speed WHNT1364 NT1364

10.0Mbps/1.0Mbps DSL with Voice

Description Price Plan VFO Feature Code
Speed WHNT1370B T1370B

20.0Mbps/2.0Mbps DSL with Voice

Description Price Plan VFO Feature Code
Speed WHNT1366B T1366B

40.0Mbps/5.0Mbps DSL with Voice

Description Price Plan VFO Feature Code
Speed WHNT1368B T1368B

Downstream speeds refer to data rates from the network to the end-user. Upstream speeds refer to data rates from the end-user to the network. Service speeds are "up to" and CenturyLink will provision your line at the maximum speed it qualifies for within the speed range of the service you selected. Actual speed varies depending on various factors. CenturyLink may limit speeds.

Availability

CBR 2016 Services are available where facilities exist as determined by the "loop qualification" process.

CenturyLink broadband may not be available in all areas or at the rates or speeds generally marketed. Availability of service depends on availability and limits of CenturyLink wire centers and facilities. Service will not be provided using unsuitable facilities or if provision of service creates interference with other services. Service is offered only to location(s) qualified by CenturyLink line qualification procedures. Some lines may not qualify for the service even if initial tests qualified such lines. Speed and availability of service are not guaranteed and may be limited by a variety of factors including, but not limited to, the physical condition of the line and wiring at the location, of service, phone line qualifications, computer performance/configuration, and network/Internet congestion. Service is provided on a per-line basis, and the actual throughput and connection speed of your service depends on a number of factors, such as Internet traffic and congestion or bandwidth, distance of the premises from a CenturyLink central office, viruses or spy ware, server speed of the Web sites to which the end user connects, traffic and congestion on the premises network or corporate LAN, and Windows PC settings. Uninterrupted or error-free service is not guaranteed.

If an end user with broadband service moves to another location (including a move within the same building) broadband service is not guaranteed at the new location. The new/moved line must be re-qualified for Service and nonrecurring charges (NRCs) applicable to new Service will apply.

CenturyLink Retail High Speed Internet/Broadband Service Promotions are not available.

The CBR 2016 agreement effectively grandfathers previous CenturyLink DSL services installed under predecessor wholesale broadband contracts. CenturyLink will not accept order activity for these services except Disconnection on the broadband portion of these lines.

Modem Delivery

Modem Delivery Options A CLEC may choose an option for delivery of a modem. These modem options apply on either scenario of Pure Broadband or DSL on a voice line

  • Modem provided from technician truck stock.
  • Modem shipped on Self installs.

When converting from a Retail to Wholesale service, the end user must go to www.centurylink.com/returns to request a shipping return label. If the end user has an email address on file, they will also receive a notice from CenturyLink with this process specified.

RESIDENTIAL Install Options With Modem

Install Options With Modem

Full Install

Description

Price Plan VFO Feature Code
Install

EQ7212FGR

212FGR

Modem

WHNT5519R

T5519R

Self Install

Description

Price Plan

VFO Feature Code

Install

EQ7212SR

7212SR

Modem-Standard Shipping

WHNT5520R

T5520R

Modem-Overnight Shipping

WHNT6329R

T6329R

BUSINESS Install Options With Modem

Full Install

Description

Price Plan

VFO Feature Code

Install

EQ7212FGB

212FGB

Modem WHNT5519B

T5519B

Self Install

Description

Price Plan

VFO Feature Code

Install

EQ7212SB

7212SB

Modem-Standard Shipping

WHNT5520B

T5520B

Modem-Overnight Shipping

WHNT6329B

T6329B

Static IP (Static IP is optional and available for BUSINESS end users only.)

New CenturyLink Broadband service is initially set up with dynamic IPs. If the CLEC wants to order Static IPs, the codes listed below.

Note: Static IP addresses are provisioned differently depending on the underlying network configuration. Please see the review the information found in this link to explain the provisioning process, /wholesale/downloads/createstaticip.doc

Static IP Options

Description Price Plan VFO Feature Code
Static IP Address EQ7112B Q7112B
Static IP - 1 EQSTAT1 QSTAT1
Static IP - 8 EQSTAT8 QSTAT8
Static IP - 16 EQSTAT16 STAT16
Static IP - 32 EQSTAT32 STAT32
Static IP - 64 EQSTAT64 STAT64

Internet Access:

CenturyLink High-Speed® Internet access does not include email or premium ISP features.

Installation Options:

CenturyLink High-Speed® Internet access does not include email or premium ISP features.

In addition to the Self Install option or a CLEC provided technician installation, for service that includes HSI No E-Mail Included/Office Basic the CLEC may choose to have a CenturyLink technician installation.

Tech Installation - the CenturyLink technician connects a single or multiple (Residence up to 5, Business up to 8) wired and wireless computers to a CenturyLink modem/gateway to the HSI service.

Terms and Conditions

CBR 2016 services are provided under terms and conditions and rates of a Commercial Agreement. http://www.centurylink.com/wholesale/clecs/commercialagreements.html

You may order new service subject to loop qualification and availability, or convert existing CenturyLink retail end users with high speed internet service to CenturyLink Resale service and maintain the high speed internet service, if that service is available with CBR 2016, as provided in Product Description. . Following service conversion, any existing Customer Premises Equipment (CPE) (e.g., modems, filters) will not be maintained or changed by CenturyLink.

It is your responsibility to provide your end-users with CPE, marketing materials, installation instructions, and Tier 1 Technical Support. CPE must meet current minimum System Requirements http://internethelp.centurylink.com/internethelp/modems.html
and the end user must be equipped with a currently qualified Modem.

Contract Termination

Service will be established on a MTM (Month-to-Month) basis.  No termination charges will apply.  NRCs will be applied on the install order based on Types of install and method that the equipment is to be received (truck stock or shipped).

Service Conditions

You and your end-users are subject to the CenturyLink™ Broadband Subscriber Agreement, Acceptable Use Policy (AUP), and Excessive Use Policy (EUP), which include certain service restrictions and requirements, including but not limited to:

  • A prohibition on sending "Spam" and other excessive usage information
  • Liability
  • Information on service termination/suspension
  • Potential damage
  • Information gathering and monitoring

CenturyLink may disclose information in accordance with our Privacy Policy and the Subscriber Agreement to a governmental agency when permitted to do so by law, or if necessary.

You assume total responsibility for use of this Service. CenturyLink exercises no control over and disclaims any responsibility for the content created or accessible using the Service, and for actions taken on the Internet

CenturyLink High Speed Internet Service Management Tools

CenturyLink utilizes various walled gardens to help manage security and usage abuse on its network. The offender will receive notice of the enforcement and instructions to resume normal operation. Repeated abuse may result in disconnection of the high speed portion of the end user’s service. For additional supporting documentation on the walled garden and enforcement, see Wholesale Walled Garden Support Documentation.

Pricing

Rates

Your CBR 2016 Agreement will have the rates stated in the Exhibits.

The effective rates for applicable NRCs and MRCs are available in the CBR 2016 tab of the Commercial Agreements section of the Wholesale website. http://www.centurylink.com/wholesale/clecs/commercialagreements.html. The effective rates are subject to modification by CenturyLink in accordance with the terms and conditions of your CBR 2016 Agreement.

Regulations and Policy

Your Interconnection Agreement must include specific terms and conditions and rates to purchase any underlying Resale or voice service. CenturyLink broadband services are offered by CenturyLink on a non-common carrier, Title I basis and are not tariffed. Service is offered only under terms and conditions and rates of a commercial wholesale CBR 2016 Agreement.

Pre-Qualifying the PC

The CLEC will be responsible for verifying the end-user’s PC is compatible for ADSL prior to submitting a PON.

Restrictions

DSL cannot be established on lines carrying OPX services as the two services are incompatible.
FTTP (Fiber to the Premises) or FTTC (Fiber To The Curb) is not available for CLEC DSL.
Value Added Services are not available for CLEC DSL.

Extended Reach is not available for CLEC DSL.

Billing

On a monthly basis, CenturyLink will provide you with billing that will provide summary account and end-user sub-account information.

MRCs and NRCs are billed in advance and usage and governmental charges, unless you are tax exempt, are billed in arrears. You will pay all billed charges by the due date set forth in your billing statement, as well as any Late Charge. You will be charged for each additional copy of your bill.

Contacts

CenturyLink contact information is located in Wholesale Customer Contacts.

Frequently Asked Questions (FAQs)

1. Will the CBR 2016 end user receive a bill from CenturyLink?

Only the customer of record for all CBR 2016services will receive a bill from CenturyLink.

2. Why aren't broadband Services in the tariff?

Effective November 16, 2005 companies providing high-speed internet access had the choice of continuing to provide terms and conditions that governed the service under FCC Tariff or under other agreement type. At that time, CenturyLink moved to a commercial agreement structure to govern availability of broadband service.

3. Why can I not order a third party internet service provider with CenturyLink Ethernet-based high speed service?

The architecture of the Ethernet-based services are not configured for a handoff of the high speed transport but is a seamless service which includes CenturyLink internet service support.

Last Update: May 25, 2018