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Open Network Architecture (ONA) Information & Newsletter

The ONA Newsletter, created for Enhanced Service Providers, details any modifications to existing ONA services, offering of new ONA services, or removal of ONA services filed at the intrastate level. Please click here to view the current ONA Newsletter.

ONA 120 Day Process

The ONA "120 Day Process" is a formal process for Enhanced Service Providers to request new retail network services (features/functions). A completed ONA Service Request Application is required. The form must be completed in full and submitted to the Enhanced Service Provider's CenturyLink™ representative. A Help Guide is included in the form to assist you in completing the Application.

Download the ONA Service Request Application

The type of information required in the application includes:

• a description of the functionality sought or necessary for use in providing an enhanced service;
• a forecast of the quantity of services to be purchased;
• any additional information about where the capability may be currently available (e.g., from another RBOC).

The information requested in the Application is essential for CenturyLink's assessment of the EPS's service request. This information will enable CenturyLink to ensure the service request meets the FCC mandated ONA service evaluation criteria. The FCC has stipulated that ONA service requests must pass the following assessment criteria to qualify as an ONA service candidate:

• ESP utility--the service is necessary for the offering of an enhanced service as determined by the ESP;
• Market Demand--ONA services will be deployed where market demand exists for the service;
• Technical Feasibility--the technology necessary for providing the service exists in the network
• Cost Feasibility--the price of the service must recover the cost of the technology deployed to offer the capability.

A maximum of 120 calendar days to advise if CenturyLink will develop and deploy the service. The process' time frame commitments are:

• within 10 days, acknowledge receipt of complete request;
• within 20 days, clarify and confirm the request;
• within 80 days, provide progress report of the key development requirements and milestones;
• within 120 days, provide final status of the request.

Please complete the Application in full, and submit it to your account representative, who will forward it to the ONA Compliance Manager.