Wholesale: Products & Services

IMA Hands On Facility Based

Course Description

This introductory, instructor-led course explains how to use CenturyLink™'s IMA Graphical User Interface (GUI) for ordering CenturyLink Wholesale products. You will experience interactive software demonstrations and participate in hands-on practice sessions to familiarize yourself with the IMA GUI system.

Course Objectives

Upon completion of this course, you will be able to:

  • At an overview level of knowledge, identify the elements of the IMA system
  • Identify the various methods of accessing IMA.
  • Practice the administrative functions utilized by the CLEC or Reseller while using the IMA system.
    • System Administration
    • Corporate User Profiles
    • Billing Account Numbers (BANs)
    • Personal Profiles
    • Passwords
  • Practice IMA PreOrder functionality as a means of gaining knowledge of the software functionality
    • Address Validation
    • Reviewing CSRs
    • Facility Availability
    • Reserving Telephone Numbers
    • Unbundled ADSL Loop Qualification
    • Unbundled Loop Re-qualification
    • Appointment Scheduler
    • Validate CFA
    • Design Layout Records
    • Raw Loop Data Query Tool
    • Meet Point Query
  • Practice submitting Facility Based service requests
    • Completing the LSR Order Information screen in IMA
    • Accessing blank LSR forms to complete the required fields
    • Saving and Restoring
    • Copying and Existing LSR to Create a New LSR
  • Identify the key elements of IMA Order functionality
    • Completing Order Information for a New Unbundled Loop with Number Portability request
    • Completing Order Information for a New Connect ADSL order
    • Using the Stand Alone Listings form
    • Identify the key elements of IMA Post Order Activities
    • Using the Status Updates function
    • Using the LSR Notice Inquiry
    • Using PSON LSR Notice Inquiry
    • Using the LSR Status



The target audience for the training is for Facility Based CLECs who submit Local Service Requests (LSRs) via the IMA GUI. We believe this training will assist you in gaining a better understanding of the product and processes, and will allow you to be more effective in working with the CenturyLink Sales and Service Team.

Course Length

This course takes 1 day to complete.

Course Registration

If a course is filled and registration is closed, or if the course is not currently offered, you can submit a wait list request by clicking on the link below.