Changing UBL appointments

After you've found the trouble report you want, you can edit it, cancel it, or reschedule the appointment time if it's for a UBL (Unbundled Loop) two-wire analog circuit order. Remember that you can change appointment times only for open/active trouble reports. You can view closed trouble reports for a day after they've been closed, but you can't change appointment times.

Find the trouble report for which you want to change the appointment.

The Maintain Design Report window displays the trouble report.

Select the Change Appointment check box and click Submit.

The Select an appointment slot window displays a list of available appointment times.

From the list, select the appointment time you want.