Change a custom greeting for an Auto Attendant

If you're using a custom greeting and want to change it, as an administrator, you can delete the current message and upload a new WAV file.

To change a custom greeting:

  1. Click the Greetings tab.
  1. Click Delete
  1. To upload a new greeting, do the following (you can do both if you have different options for business and after hours):

    • To upload a custom greeting for Business Hours, click Click on the icon to upload a greeting saved as a CITT u-Law 8.000 kHz, 8 bit Mono WAV file format.

    • To upload a custom greeting for After Hours, click Click on the upload icon to add a file to upload a greeting saved as a CITT u-Law 8.000 kHz, 8 bit Mono WAV file format.
  1. Click Save

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