Small Business help

Creating a Call Forwarding rule for a hunt group

After you turn Call Forwarding Selective on, you can create custom rules for when to use Call Forwarding. More than one rule can be created for a hunt group. For example, you could have a rule for a time of day schedule and a rule for the holidays schedule.

To create a Call Forwarding rule:
  1. Click the Advanced Services tab. 
  1. Click Auto Attendants
  1. Click Hunt Groups
  1. From the Actions list, select Edit Service
  1. Click Edit Call Forwarding.

Call forwarding selective radio button will be selected if Call Forwarding Selective is on.  

  1. In the Scheduling section do one of the following: 

    • To create a rule based on time, from the Time Schedule list, select the time for the rule. By default, business hours are 8:30 am to 5:30 pm, Monday - Friday, to change those days and times, click Edit Time Schedule.

    • To create a rule based on a holiday, from the Holiday Schedule list, select AutoAttendant-Holiday. The only holiday programmed is July 4; to add additional holidays, click Edit Holiday Schedule.
  1. Click Save.