Edit a schedule for weekly office hours

Routing options for an Auto Attendant are determined by office hours schedules. As an administrator, you can edit an existing schedule, including one you added. The schedule is comprised of a series of events. An event is equal to a day of the week. The hours for each event reflect working hours for that day. Yearly office hour schedules can also be edited.

To edit a schedule for yearly office hours:

  1. Click the Schedule tab.

    The Office Hours tab opens.
  1. Click Edit Time Schedule.  
  1. For the event you want to change, click Edit
  1. In the Name field, type a new name.
  1. In the Start field, select the date to start the event from the calendar.
  1.  From the hour list, select the hour to start the event.
  1. From the minutes list, select the number of minutes past the hour the event starts.
  1. From the AM list, select either morning or afternoon. 
  1. In the End field, select a date for the event to end. (This is typically the same date you put in the Start field.)
  1. From the hour list, select the hour to end the event.
  1. From the minutes list, select the number of minutes past the hour the event ends.
  1. From the AM list, select either morning or afternoon. 
  1. Click the Recurrence tab.
  1. Select the Weekly radio button.
  1. From the Recur On list, select the day of the week you want the event to take place on.
  1. Click Save, then click Save again.

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