Turn voicemail on and off for a user

By default, all busy and unanswered calls go to voicemail. However, as an administrator, you can change the setting to turn off a user's voicemail. And, if you change your mind after it's off, you can turn it back on.

Note: Voicemail is turned on by default; you only need to turn it on if it has been turned off. 

To turn voicemail on or off:

  1. Click the Voicemail tab.
  1. Change the Voicemail Service toggle to "on" or "off."
  1. Click Save.

Note:  You can also turn voicemail on and off from the Users tab.

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