Turn Call Waiting on and off for a user

As an administrator, you can turn on the Call Waiting feature for a user so they can put a call on hold and take a second call. If the feature is turned off and a user is on a call, additional calls will go to voicemail.

To allow users be on one call and receive another call, this feature needs to be turned on.

To turn Call Waiting on or off:

  1. Click the Calling Permissions tab.

    The Outbound Calling tab opens.
  1. Click the Call Waiting tab.
  1. To turn on Call Waiting, select the Allow checkbox.

    To turn off Call Waiting, deselect the Allow checkbox.
  1. Click Save.

Note: You can also turn Call Waiting on and off from the Numbers tab.

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