Small Business help

Turning Call Waiting on and off for a user

As an administrator, you can turn the call waiting feature on for a user so they can put a call on hold and take a second call. If the feature is turned off and a user is on a call, additional callers will go to voicemail.

Turn Call Waiting on

To allow users be on one call and receive another call, this feature needs to be turned on. 

To turn call waiting on:

  1. Click the Users tab.
  1. For the user you want to edit information for, click Actions.
  1. Select Edit
  1. Click the Calling Permissions tab.

    The Outbound Calling tab opens.
  1. Click the Call Waiting tab.
  1. Select the Allow checkbox. 
  1. Click Save.
Note: We recommend you keep this feature turned on so your users have the ability to put a caller on hold and answer a second call.

Turn Call Waiting off

If you don't want users to receive a second call when they're already using the phone, this feature needs to be turned off. 
To turn Call Waiting off:
  1. Click the Users tab.
  1. For the user you want to edit information for, click Actions.
  1. Select Edit
  1. Click the Calling Permissions tab.

    The Outbound Calling tab opens.
  1. Deselect the Allow checkbox. 
  1. Click Save.
Note:  You can also turn Call Waiting on and off from the numbers tab.
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