Small Business help

Turning the voicemail indicator on and off for a user

As an administrator, you set a phone's voicemail indicator light to turn on when the user has a message. By default, the voicemail indicator light is on.

Turn the voicemail indicator on

If the indicator light has been turned off, you'll need to turn it back on, so a user can see when they have a voicemail message. 
To turn the voicemail indicator on:
  1. Click the Users tab.
  1. For the user you want to edit information for, click Actions.
  1. Select Edit
  1. Click the Voicemail tab.
  1. Select the Use phone message indicator checkbox to have the indicator light turn on when a user receives a message.
  1. Click Save.

Turn the voicemail indicator off

If you don't want the light to illuminate when a user has a voicemail message, you can turn the indicator light off.

To turn the voicemail indicator off:

  1. Click the Users tab.
  1. For the user you want to edit information for, click Actions.
  1. Select Edit
  1. Click the Voicemail tab.
  1. Deselect the Use phone message indicator checkbox.
  1. Click Save.
Note:  You can also turn the voicemail indicator on and off from the numbers tab.
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