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As a SIMPLE administrator, you can manage some of the voicemail settings for your users. All settings can be managed from the User tab or from the Numbers tab.
To change any voicemail setting from the User tab, the first five steps are the same:
1. Log in to the SIMPLE administrator portal. (This brings you to the My CenturyLink sign-in page. This is correct. After you enter the username and password you use for SIMPLE, you will be redirected to the administrator portal.)
The default is for voicemail to be turned on; you only need to turn it on if it has been turned off.
The default is for unanswered calls to be sent to voicemail. We don't recommend you turn off this feature because then callers can't leave a message.
This feature allows callers to leave a message or be transferred to another number.
Note: When this feature is on, the voicemail greeting needs to change to give callers the option to either leave a message or press 0 to be transferred to the operator or an individual who will assist them.
As an administrator, you can set a default or custom greeting for a user's voicemail.
Default — the default greeting can either be a system-generated or user-recorded greeting, recorded when their mailbox was set up. Here's an example of a default greeting: You've reached Becky at CenturyLink, I'm currently on the phone. Please leave a message and I'll return your call as soon as possible.
Custom — a custom greeting is used to replace the default greeting. This option is generally used during exceptionally busy times. Here's an example of a custom greeting: You've reached Becky at CenturyLink, I'm currently on the phone, you can either leave me a message. Or, for immediate assistance, call my colleague Jeff at 303-666-0909.
Note: You can record an updated greeting through the phone, but if you want to upload a temporary file for longer periods of time, you can upload a custom file. To return to the previous greeting without having to re-record a message, select the Default radio button, then click Save.
The default is for the phone to ring three times before voicemail answers. You can set the number of rings from 2–20.
You can turn on email or text alerts to let users know when they have a voicemail message.
For email alerts:
Note: If a user listens to a message by clicking the WAV file in their email, they must dial into their voicemail box to delete the played messages. If this is not done, the mailbox will fill up.
For text alerts:
The default setting is for the voicemail indicator light to be on.
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