Small Business help

Turning voicemail on and off for a user

By default, all busy and unanswered calls go to voicemail. However, as an administrator, you can change the setting to turn a user's voicemail off. And, if you change your mind after it's off, you can turn it back on.

Note: This feature is turned on by default; you only need to turn it on if it were turned off. 

Turn voicemail on

To allow callers to leave a message on voicemail, you need to turn it on.
To turn voicemail on:
  1. Click the Users tab.
  1. For the user you want to edit information for, click Actions.
  1. Select Edit
  1. Click the Voicemail tab.
  1. Change the Voicemail Service toggle to on.
  1. Click Save.

Turn voicemail off

To no longer allow callers to leave a voicemail message, you'll need to turn off voicemail.
To turn voicemail off:
  1. Click the Users tab.
  1. For the user you want to edit information for, click Actions.
  1. Select Edit
  1. Change the Voicemail Service toggle to off. 
  1. Click Save.
Note:  You can also turn voicemail on and off from the numbers tab.
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