Contact: itdocs@qwest.com

Use this table to find explanations of error messages in IMA. Most of the error messages tell you what you need to do. For some of the more difficult error messages, however, the table expands on what has gone wrong and what you need to do next.

To find an error message, search for the first word in the error message (including words such as "an" and "the"). If the error message begins with a variable—for example, <activity type> or XXXX—search for the next word in the error message.

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Error message Explanation or solution A A blocking value has been selected that must be used in combination with other blocking values. Follow these blocking rules and try again: 1. If BLOCK = D, select E and F. 2. If BLOCK = E, select D and F. 3. If BLOCK = F, select D and E. 4. If BLOCK = K, select M. 5. If BLOCK = M, select K. 6. If BLOCK = Q, select D. A combination of blocking values has been selected that cannot be used together. Follow these blocking rules and try again: 1. If BLOCK =A, do not select B or C. 2. If BLOCK = B, do not select A or C. 3. If BLOCK = C, do not select A or B. ACT or LNA contain invalid values for EUMI=Y   Agent ID not found The Agent ID (the corporate ID you entered for your agent) doesn’t match the corporate ID for any current CLEC. Please check the Agent ID and correct it if necessary. Agent ID not valid The agent ID (the corporate ID you entered for your agent) doesn’t match the corporate ID for any current CLEC. Please check the agent ID and correct it if necessary. Agent ID row must be highlighted to remove Select (highlight) the agent in the Agent IDs list, then click Remove Agent. Agent ID will be removed on the date shown. Can not remove it again This agent has already been removed, effective on the expiration date shown in the Agent IDs list. Agent Relationship already exists, can not add multiple relationship with the same agent. The agent you’re trying to add is already your agent. AHN can only be populated if SASN begins with Comma or '@' If you want to fill in the AHN field, you need to type a comma or at sign (@) as the first character in the SASN field. AHN cannot be populated if SANO is populated   AHN required for unnumbered address   AHN required when ACT is T and LOCNUM is 1 and CUSTCODE not provided in AN and SANO is not populated   AHN required when ACT is V and LOCNUM is 1 and EUMI is Y and SANO is not populated   AHN required when CUSTCODE not provided in AN and SANO not populated when ACT is <activity type(s)>   AHN required when SANO not populated   AHN required when TNADDRCKTIND is A and SANO is blank   ALI required when RTY is not LML   All or part of this request duplicates LSR <LSR ID> and PON <PON> The PON you entered has already been used for a different LSR. Check to see if the LSR has already been submitted, if you entered an incorrect PON, or or if the LSR is a SUP. All requested circuits must be located at the same Central Office. Select CFAs that are all in the same central office. All Service Orders are completed, cannot process Supplement. Qwest can’t process your supplemental LSR because we have already processed all service orders for this LSR. Make sure you have entered the PON and AN you want. Then if you want additional work on this AN, submit a new LSR with a new PON. ALTIMPCON prohibited when IMPCON is not populated   ALTIMPCONTELNO is required when ALTIMPCON is populated and ALTIMPCONPAGER is not populated   An appointment may not be associated with DID In Only Trunks requests. You can't make an appointment for a DID In Only Trunks request. Cancel the appointment or change the type of request and try again to submit the request. AN cannot be a placeholder when ACT is not N You can enter a placeholder in the AN field only if ACT is N. Make sure that you have selected the ACT you want. If you have, replace the placeholder with your customer’s account number. Follow the guidelines in the Qwest LSOG for the LSR form. An exact match CSR was not found for this AN/Custcode or WTN. IMA is unable to retrieve the CSR information you want. Retrieve the CSR manually from the PreOrder menu. An exact match CSR was not found for this AN/Custcode. Return to Pre-Order and select a CSR. You did a Recap, but it didn't fill in the AN field. Either fill in the field manually or retrieve a full CSR from the PreOrder menu. AN field not valid when Activity = N. The AN field must be blank if ACT is N and the REQTYP is AB. Verify that you've selected the ACT and REQTYP you want. If you have, leave the AN field blank. An invalid Blocking value and USOC combination exists   An LSR can only contain one meetpoint format   AN must not be equal to EU.EAN   AN prohibited when ACT is N   AN required when ACT is <activity type(s)>   ANV not allowed for this product and activity combination   Appointment cannot be returned. It is being used for submitted LSRs   IMA was not able to cancel the appointment as you requested. Call the ISC (888-796-9087). Appointment Date is mandatory and must be filled.   Appointment Date should not precede %s   Appointment doesn't meet standard interval of 7 business days.   Appointment Required - allowable time between attempt at Pre-Order Appointment Scheduler and submission of request has expired. IMA has received your request but has been unable to schedule an appointment because the system was down. Please schedule the appointment again. Appointment required and/or APTCON field must be populated. An appointment has not been scheduled and the APTCON field has not been filled in. Schedule an appointment or obtain the appointment confirmation number manually and type it in the APTCON field. APPTIME invalid format   APPTIME required when APTCON is populated. If you fill in the APTCON field, you must fill in the APPTIME field as well. APTCON appointment date does not match DDD   APTCON must be populated when CHC=B   APTCON not valid for CHC=B   Assignable USOC is mandatory and must be filled.   At least one POTSSPLITLOC must be populated on the order   Attempt TN reservation specifying LSR PON before using placeholder If you need to use placeholders in the TNS field on product-specific forms, first reserve TNs for the LSR from the PreOrder menu, entering the PON for the LSR. B BA must be E or blank   BA required when BLOCK is populated   Billing Name contains an invalid character. Valid characters include letters of the alphabet (a-z, A-Z), numeric digits (0-9), :, +, /, ', -, &, #, and space(*.).   Blocking USOC <USOC identifier> found: must use BLOCK field when requesting blocking options   Blocking USOCs <USOC identifiers> are prohibited You're not allowed to enter blocking USOCs in the Feature Activity and/or Feature Details sections on the Resale and Centrex Resale forms. BOX can only be populated if ROUTE populated   BOX cannot be populated if SANO populated   BOX not allowed when SCATEG is I or U   BRO not allowed when TOS is residential   BTN has a bad length. Length must be 12.   C CABCONN is mandatory and must be filled.   CABCONN not allowed when POTSSPLIT is populated   CABCONN not allowed when POTSSPLITLOC is R     CABCONN required when CABCONNQTY > 0   CABCONN required when POTSSPLITLOC is I   CABCONNQTY - Number of Cable Connection Sections must be 1 when POTSSPLITLOC is I   CABCONNQTY must be 0 when POTSSPLITLOC is R   CABCONNQTY must be zero when POTSSPLIT is populated   CABCONNTYP must be B     CABCONNTYP must be E   CABCONNTYP not allowed when POTSSPLIT is populated   CABCONNTYP not allowed when POTSSPLITLOC is R   CALA or ZIP required   CALA required when ACT is <activity type(s)>   CALA required when ACT is V and LOCNUM is 1 and EUMI is Y and ZIP is not populated   CALA required when ZIP is blank   CALA required when ZIP not populated and ACT is N   Can not add existing USOCs: <USOC identifier> already on the account   Can not convert or change USOC(s) not already on the account: <USOC identifier(s)> not on the account   Can not disconnect USOC(s) not already on the account You have tried to disconnect one or more USOCs that are not on the account. Can not have <USOC identifier> with one of the following: <USOC identifier(s)> There's a conflict between the USOCs you selected. Remove one of the conflicting USOCs. Can not request multiple actions for the same USOC & FID combination unless the actions (FA) are the same: <USOC identifier or FID> & <USOC identifier or FID> appear more than once You can request a USOC/FID combination only once. Cannot convert listing, provider already owns the account.     Caption/SLU Indent section prohibited when DOI is 0, 1, or blank                            CARFACCKT <CLLI A or Z> Location CLLI must be 8 or 11 characters   CBLOCK not allowed when NTNUM is populated or EASNUM is Y   CC required   CCNA does not match RSID or ZCID on the CSR and Account is Summary Bill Account for (ECCKT) (Account may be newly converted) IMA can't retrieve the CSR. CCNA does not match RSID or ZCID on the CSR and Co- Provider is IPP for (ECCKT) (Account may be newly converted) You are requesting unbundled loop service, but the class of service shown on the CSR is not an unbundled loop class of service. CCNA is not a wireless carrier   Centrex account. Not authorized to view entire account data. A Partial CSR may be requested. You tried to retrieve a full CSR for a Centrex account that does not belong to your company or to Qwest. Retrieve a partial CSR by WTN for the specific TN(s) that you need to review. Centrex Account. Not authorized to view partial CSR without Name and Address for validation. Partial CSR may be requested with Name and Address. To retrieve a partial CSR for a Centrex account by WTN or by ECCKT, you need to fill in the Customer Name and address fields. CFA - Invalid Co-Location type or CLLI code   CFA Invalid format.   CFA not allowed when LSR.APOT is populated   CFA on LSR must match existing CFA on CSR for ECCKT <ECCKT> for ACT equal to T Verify that the CFA on the LSR forms matches the CFA on the CSR. CFA on LSR must match the CFA on CSR for ACT=T Verify that the CFA on the LSR forms matches the CFA on the CSR. CFA or LSR.APOT required   CFA  required   Channel Group Number is mandatory and must be filled.   Channel is mandatory and must be filled.   CIP is not allowed in supplement LSR, if the original LSR was submitted without CIP. You can't select Y in the CIP field for a supplemental LSR unless it was selected in the original LSR. Circuit ID is mandatory and must be filled.   CITY is mandatory and must be filled.   CITY required   CITY required when Account-level WTN or ECCKT is populated   CITY required when ACT is <activity type(s)>   CITY required when ACT is V and LOCNUM is 1 and EUMI is Y   CITY required when BILLNM is populated and ACT is <activity type(s)>   CITY required when DDASN is populated   CITY required when TNADDRCKTIND is A or B   Class of Service is mandatory and must be filled.   CO has a bad length. Length must be at least 2.   CO is mandatory and must be filled.   Complex Listings not allowed   Conflicting DDDs for 2 numbers on the same account (<###-###-####> - <ccyymmdd>; <###-###-####> - <ccyymmdd>)     Contract on account exists - requires new contract number. Contact your Qwest account manager to obtain a new contract number, and type it in the VTA field. Conversion requested is not on user account. You are requesting a conversion of a TN that is not on this account. Review the CSR for the account and verify the TN that you want to convert. Conversion to this product  not allowed with Remote Call Forwarding. This conversion not allowed as long as account has Remote Call Forwarding. CONVIND required when ACT is <activity type(s)>   Co-Provider not authorized to disconnect or move Shared Loop service on <Shared Line TN >. You can't disconnect or move equipment for another CLEC’s line-sharing customer. Corporate ID and Agent ID can not be same Check that the New Agent ID field shows the corporate ID for the agent rather than your own corporate ID. COS field on CRS form contains invalid or blank value for REQTYP first character of M and TOS second character of E. Cannot determine product   COS is mandatory and must be filled. You need to fill in the COS (Class of Service) field on the CRS form. Could not determine if TNs have been reserved. Verify that all required LSR and EU form fields have been populated, or reserve a different TN in PreOrder specifying LSR PON.   Could not match NPA/NXX (gatherCapiESD: Can't read CAPI (Local Exchange Freeze))     CPS Communication Error   CSO1 prohibited when ACT not equal to C   CSO1 Prohibited when CIP not populated   CSO1 Required when CIP is populated     CSO2 prohibited when ACT not equal to C   CSO2 Prohibited when CIP not populated   CSR DATE <date> is not a date Reenter the date in the CSR DATE field. CSR DATE has a bad length. Length must be 10 Reenter the date in the CSR DATE field (YYYY/MM/DD). CSR DATE is mandatory and must be filled Type the date in the CSR DATE field. CSR Date should not precede <date> Reenter the date in the CSR DATE field, making sure it is on or later than the date shown in the message. CSR too large for automatic recap processing. CSR may be retrieved in Pre-Order to facilitate manual recap. Retrieve the CSR as a downloadable electronic file or e-mail it to yourself. Then recap manually. CSR too large for Feature Verification processing. CSR may be retrieved in Pre-Order. Retrieve the CSR as a downloadable electronic file or e-mail it to yourself. Then verify features manually. CVD format=CCYY/MM/DD If you fill in the CVD field, you must use the format YYYY/ MM/DD. Last Update: April 10, 2006