Contact: itdocs@qwest.com

Use this table to find explanations of error messages in IMA. Most of the error messages tell you what you need to do. For some of the more difficult error messages, however, the table expands on what has gone wrong and what you need to do next.

To find an error message, search for the first word in the error message (including words such as "an" and "the"). If the error message begins with a variable—for example, <activity type> or XXXX—search for the next word in the error message.

Click on any letter below to jump to the section containing the error message you want to look up.

Error message Explanation or solution N NAME required   NAME required when ACT is <activity type(s)>   NAME required when ACT is V and EUMI is Y   NAN invalid format   NC invalid; Valid Value is LXR- (FR0) Only valid combinations are: Loop Qualification Query. If MS = B and NC/NCI = <Blank> and TOS = <Blank>. Resale Qwest DSL Query. If MS=A and 2nd character of TOS=M and NC/NCI=<Blank>. Unbundled ADSL. If MS=B and TOS=<Blank>. Any of the following NC/NCI codes: NC=LXR- and NCI= 02QB0A NC=LXR- and NCI= 02QBA NC=LXR- and NCI= 02QB0C NC=LXR- and NCI= 02QBC Validate NC. NC is not valid for product   NC must be 4 characters   NC must be LX-- when CHC is B   NC must be LX-N when CHC is B   NC prohibited when MS is A   NC prohibited when TXTYP is D   NC required when ACT is <activity type(s)>   NC required when NCI is populated   NC required when TXTYP is U. You need to fill in the NC code because you selected U - Unbundled Products as the TXTYP. NC/NCI Combination is not valid   NC/NCI invalid   NCI invalid; Valid values are:.... etc. Only valid combinations are: Loop Qualification Query. If MS = B and NC/NCI = <Blank> and TOS = <Blank>. Resale Qwest DSL Query. If MS=A and 2nd character of TOS=M and NC/NCI=<Blank>. Unbundled ADSL. If MS=B and TOS=<Blank>, Any of the following NC/NCI codes: NC=LXR- and NCI= 02QB0ANC=LXR- and NCI= 02QBANC=LXR- and NCI= 02QB0CNC=LXR- and NCI= 02QBC Validate NCI. NC/NCI/SECNCI Combination is not valid You aren't authorized to sell this product in this state. Contact the Help Desk to validate the UBL USOCs against the NC/NCI/SECNCI code. If USOCs are missing, contact your Account Manager to verify contract information. NC/NCI/SECNCI on LSR must match existing NC/NCI/ SECNCI on CSR for (ECCKT) on ACT = T or M. NC Codes Have Not Changed Edit Verify the NC/NCI/SECNCI on LSR matches the CSR information. NC/NCI/SECNCI on LSR must match the NC/NCI/SECNCI on CSR for ACT=T For the UBL ACT=T if the NC/NCI/SECNCI on the LSR does not match the NC/NCI/SECNCI on the CSR. Verify the NC/NCI/SECNCI on LSR matches the CSR information. NCI must be 5-12 characters   NCI prohibited when MS is A   NCI required when ACT is C   NCI required when ACT is N, V, C, T or M   NCI required when NC is populated   NCON not allowed for this product and activity combination   Nearby telephone numbers (NTNUM),easy numbers (ECATEG),easy word numbers (EWORD), and consecutive blocks (CBLOCK)are mutually exclusive. Cannot request more than one of these types of numbers You can request only one type of custom number. That is, you can request NTNUM or ECATEG or EWORD or CBLOCK. New listing AN <###-###-####> request already exists.   No active account found   No active account found for (ECCKT)  CSR is in FINAL. No active listing record found. The edit will apply to all FBDL requests where ACT = C, T, W, or D. The edit will use the PreOrder LTN query (TXACT = A). If one or more records are returned, the edit is passed. If no records are returned (either zero returned or all returned listings have RTY = R), the BPL will check the IMA database to verify if there was an order for the LTN with ACT of N. If the previous request exists, the edit is passed. If it does not exist, the edit fails and the BPL will return the error message “No active listing record found.” Verify LTN No appointment available.   No Appointment found   No Available Appointment   No CSR found for <TN>   No CSR found with the matching Customer Carrier Name Abbreviation (CCNA) and Telephone Number (TN) provided on the LSR   No CSR Match Found. Please validate state and try again You need to select a state in the STATE field. No CSR record found for (ECCKT) this request Conversion is not possible. No CSR record found for this request. The address on the CSR does not match the address or name on this request. Perform Pre-Order Review CSR to identify other addresses or correct address on LSR to match address and name on current CSR. NO DATA RETURNED   No exact match was found for the address provided.   No Files Found Click Refresh. If the message reappears, you need to retrieve the CSR again and create an electronic file that you can then download. No listings have been retained from a Listing Reconciliation Query.     No matching address found. Unbundled ADSL query with TNADDRCKTIND=A does not include an address that validates as an exact match or no match. Verify address. Perform PreOrder address validation to get an exact match. No spare loops were found at address. No unassigned circuit IDs are returned from Loop Qualification Database. No available circuits for that address. No status was selected. Details button selected in Status Updates screen before status (row) has been selected. Select a status (row) and then reselect Details button. No telephone numbers available for this query. If a PreOrder TN Availability query does not return any TNs, an error message will be sent and displayed. Request a different telephone number. No Telephone Numbers have been reserved   No working TNs found at address   Non-Fatal Error Description [1]: must contain at least one non-whitespace character (i.e. spaces, carriage return, tabs).   <LINE SHARED TN> not on end-user’s account The TN in the Line Shared TN field isn't on your customer's CSR. Check the TN and reenter it here if it was incorrect. <TN> not on end-user’s account. The TN you entered is not a convertible number. Check the TN and reenter it here if it was incorrect. Not on end-user's account.   NOTYP must be L when HNTYP is 4, 6, 13, 14, or 15   NOTYP must be populated when HLA is populated   NOTYP must be T when HNTYP is 2, 3, 7, 16, or 17   NPA has a bad length. Length must be at least 3.   NPA is mandatory and must be filled.   NPA required when NXX is populated   NPA-NXX-LINE must be provided.   NPDI must be blank or not populated (EDI) for Wireline Carriers   NPDI Must Be C   NPDI must be populated for Wireless Carriers   NPT - Invalid Number Portability Type for <NPA/NXX> The Number Portability Type (NPT) you selected isn't available for the NPA-NXX you entered. Check both values, correct as necessary, and try again. NPT must be blank when LNA is D   NPT must be D when LNA is V   NSTN cannot contain Z, z, Q or q   NSTN prohibited when DIRNAME is not populated   Number of address location sections must equal the number entered in RSQTY. RSQTY does not equal the number of populated location sections. Enter the number of populated location sections in the RSQTY field. Number of lines requested <# of lines> is less than LSR lines already submitted for appointment <# of LSR lines submitted>.   Number of Secondary Location Service Details must equal the number of Secondary Location sections. The number of populated Secondary Locations does not equal the number of populated Secondary Location Service Details. Ensure the number of populated Secondary Locations equals the number of populated Secondary Location Service Details. Number of TERS in  HTN exceeds maximum limit of 2999   Number of TN in  HTN exceeds maximum limit of 299   Number of TNs Requested (QR) must be between 1 and 3 for custom telephone numbers. You can't request more than three custom numbers. Number of TNs Requested (QR) must be between 1 and 3 when EASNUM is Y   Number of TNs Requested (QR) must be between 1 and 5 when CBLOCK is Y   Number of TNs Requested (QR) must be between 1 and 9. You can't request more than nine nearby numbers. NXX has a bad length. Length must be at least 3.   O # Of Lines is mandatory and must be filled.   Old Username: <user name> not found for Corporate ID: <corporate ID>.   OMTN prohibited when RTY is LML   OMTN required when RTY is LCR, FCR and LTEXT starts with 'See'   OMTN required when RTY is LXL, LEM, LUL, LCR, XL, CR, FXL, FCR, FEM, FUL, EM, or UL   One or more lines on this account have a freeze. Please have the end user contact current local service provider to have Local Service Freeze removed You are trying to have a Local Service Freeze (LEF) removed on an account that your company doesn't own.. Contact the customer to have him or her remove the LEF. Only 1 LOCATION ACCESS SECTION allowed   Only alpha TER allowed in first three characters of HTN when HNTYP is 4, 6, 13, 14 or 15   Only alpha TER, numbers and dash allowed in HTN when HNTYP is 4, 6, 13, 14 or 15   Only alphanumeric characters, dash and comma allowed in HTSEQ when HNTYP is 4, 6, 13, 14 or 15   Only numbers and dash allowed in HTN when HNTYP is 2, 3, 7, 16 or 17   Only numbers, dash and comma allowed in HTSEQ when HNTYP is 2, 3, 7, 16 or 17   Only one RTY value of LML allowed on the DL Forms when LACT is N, D, or Z.   Only one RTY value of LML allowed on the Order form when LACT is N, D, or Z   Only partial list of Telephone Numbers available @ or Comma must be first character in SASN when AHN is populated If the AHN field is filled in, the first character of the SASN field must be an at sign (@) or comma (,). Type an at sign (@) or comma as the first character in the SASN field, and try again to submit the form. ORDW maximum length =9, format=Xnnnnnnnn or XnnnnXnnn. X is any uppercase letter; n is any number. Enter data within the stated parameters. Original LSR is currently being processed. Supplementals prohibited. Resubmit Later. A supplemental service request is submitted for an original request that is in the queue. Resubmit later. OSS Gateway: 1007:WireCenter <NPA-NXX> not valid   OSS GATEWAY: A communication problem has occurred. Could not obtain Loop Level Data for <TN>. IMA is unable to obtain Loop Level Data information due to a technical problem. Try again later. OSS GATEWAY: A communication problem has occurred.  Could not obtain loop makeup information. IMA cannot perform a loop qualification currently. Either try the request later, or continue with the request without having performed the loop qualification. OSS GATEWAY: A communication problem has occurred. Could not obtain TPRDI information for <TN>. IMA is unable to obtain TPRDI information due to a technical problem. Try again later. OSS Gateway: Centrex Account. Not authorized to view entire account data.  A Partial CSR may be requested.   OSS Gateway: Centrex Account. Not authorized to view partial CSR without Name and Address for Validation. Partial CSR may be requested with name and Address.   OSS Gateway: Circuit ID not eligible for this Co-Provider   OSS Gateway: Circuit ID not found in the database   OSS Gateway: Connection failed (CONNECT)   OSS Gateway: Contact NSAC.  Not enough TNs to satisfy request.  Partial list shown.   OSS Gateway: Contact NSAC. Not enough TNs to satisfy request. Partial list shown.. Message[0]  =THE QUANTITY OF NUMBERS SELECTED 1 DOES NOT MATCH THE QUANTITY REQUESTED 2 BECAUSE THERE WERE  INSUFFICIENT AVAILABLE NUMBERS TO MEET THE REQUEST. Only partial list of Telephone Numbers available   OSS Gateway: Error caught by data source   OSS Gateway: Error caught by data source  Message[0] Screen (WA) : Field (WorkAuthorization->cirLay outOrderNum) : ERROR- Circuit Id not eligible for this Co-Provider    The host system has returned an error    This DA_EQPF1 request has failed  Message[...     OSS Gateway: Host error has occurred   OSS Gateway: Invalid attribute length(termAloc) expect (8 or 11)   OSS Gateway: No CSR Match Found. Please validate state and try again   OSS Gateway: No data returned Bus empty   OSS Gateway: No DLR data found for the Circuit ID requested   OSS Gateway: Routing Table Update Required. Call OSS/UHD.   OSS Gateway: The CoProvider/ContractArea combination is invalid.   OSS Gateway: Timeout   OSS Gateway: Unable to execute LSS Inquiry   OSS Gateway: VERIFY DESCRIPTIVE   OSS Gateway: Verify input.  No available numbers satisfy all the valid input parameters.   OSS Gateway: Verify input.  No available numbers satisfy all the valid input parameters. Message[0]=NO AVAILABLE NUMBERS SATISFY ALL THE VALID INPUT PARAMETERS. No Telephone Numbers available for this query   OSS Gateway: VERIFY STREET NAME   OSS Gateway: VERIFY TN   OSS Gateway: VERIFY WIRE CENTER   OSS Gateway: Verify ZIP. If correct, Routing Table Update Required, call OSS/UHD.   OSS unable to obtain TPRDI information for <TN>. Determine that you are entering the correct telephone number and perform the operation again. OSSunavailable to retrieve USOC information, please try again later or select from Feature list that onlycontains most common USOCs IMA can’t retrieve the USOC. Select the USOC from the FEATURE list or try again later. Other work Required USOCs:   OTN cannot be equal to TNS. OTN cannot be equal to TNS for the product you specified. Verify that OTN is not equal to TNS OTN cannot be TNS   OTN required when ACT is Change and TCOPT is T   OTN required when LNA is X   OVERRIDE allowed in APTCON only when CHC is Y     Override not available for <corporate ID> at this time   Override Unsuccessful. LSR cannot be saved to IMA   Ownership Error - CCNA does not match RSID or ZCID on the CSR and ACT is C (Account may be newly converted)   Ownership Failure: Co- Provider does not own telephone number. The telephone number you entered is not in the list of numbers that your company owns.. Make sure that the telephone number you entered is correct. P PAGER cannot be populated when IMP TEL NO is populated.   Partial ECCKT cannot be populated when qr > 0   Password must consist of 6 to 8 characters.   Password must contain at least one number or special character.   PIC and/or LPIC required when LNA is P   PIC is not allowed when PTKCON is I and TOS 2nd char is J   PIC required when ACT is <N, V, or Z>   PIC required when LNA is N or V and PTKCON is T or O   PL Communication Error   Placeholder TNs not valid for ACT=N   Please choose a Username that does not contain any spaces.   Please contact your Tier 1 Support to report this problem ASAP.   Please enter a value for Billing Account Print Cycle.   Please enter a value for Billing Name.   Please enter a value for City.   Please enter a value for Description.   Please enter a value for New Agent ID   Please enter a value for New Username.   Please enter a value for Old Username.   Please enter a value for Password and retype for confirmation.   Please enter a value for Street Address.   Please enter a value for Username.   Please enter a value for Zip/Postal Code.   Please enter values for the following:  EITHER Fax or E-Mail Address.   Please enter values for the following:  Name, Telephone Number, Street Address, EITHER Fax or E-Mail Address, City, Zip/Postal Code.   Please select an Access Level.   Please select at least one row before clicking the “Next” button You need to select at least one row of CFA units before you click Next. Please select one CFA Unit before clicking the Select CFA button You need to select a CFA from the list before you click Select CFA. PON is mandatory and must be filled.   PON must not be more than 13 characters for Bulk Disconnects   PORTED NBR is mandatory and must be filled.    PORTEDNBR <number> is a duplicate or contains a duplicate of an existing TN or range. For a Number Portability order, IMA BPL will check the LSR to ensure no duplicate telephone numbers exist. This edit will apply to all products, ACT, and LNA events for the NP form. The edit will check the Ported NBR field of each Service Detail section to ensure no duplicate TNs exist on the LSR. Correct the NP form so that it does not use the same number twice. PORTEDNBR required when ACT is V or Z   POTS SPLITTER <POTS splitter number> not found or CABLE CONNECTION <cable connection number> not found IMA couldn't find the POTS splitter or cable connection you specified. Check the POTS splitter or cable connection you entered and correct it as necessary. POTSSPLIT is mandatory and must be filled.   POTSSPLIT must start with 'ZCID' or 'VDA'   POTSSPLIT not allowed when CABCONN is populated   POTSSPLIT not allowed when CABCONNQTY is not equal to 0   POTSSPLIT not allowed when CABCONNTYP is populated   POTSSPLIT not allowed when POTSSPLITLOC is R   POTSSPLIT required when POTSSPLITLOC is O   POTSSPLITLOC must be I or O when product is SHARED LOOP, Central-Office LINE SPLITTING or LOOP SPLITTING   POTSSPLITTERs must be in consistent format   Preferred NXX cannot be used alone without Preferred NPA. You need to enter a preferred NPA because you have entered a preferred NXX. Pre-Order TN Reservation required. You need to reserve one or more TNs because your request has placeholder values in the AN and/or TN fields. Provider not authorized to change listing.   PTKCON required when LNA is N or V     PTLI required when TNS is populated   Q QR must be between 1 and <>   QR must be greater than or equal to 1 and less than or equal to 30 when TXACT is C or D and SERVIND is T   QR must be numeric   QR required   Qualification is not possible at this time. Please Try again later. The telephone number entered for the Qwest DSL service does not qualify at this time. If you would like to have the telephone numb.*   Query failed. Unable to complete transaction. Please try later (FA) A query cannot be completed due to a system or network failure. Try the transaction later. Qwest DSL Loop Qualification information must be available for TN <TN>   Qwest DSL USOC not found on feature with FA of T or C for <TN>   Qwest DSL USOCs are required if MEGACENTNM is populated. You need to enter at least one Qwest DSL USOC because the MEGACENTNM field is filled in. Qwest DSL/MEGACENTNM not available for NPA/NXX   R R2D2 is not a valid FID   Recap button only available for REQTYP=<reqtype(s)> and Activity=V or Z or T. For the products you're requesting, you can use the Recap function only if you've selected an Activity type of T, V, or Z. Recap not available for Partial CSRs. The CLEC requests Recap on a partial CSR. Request the partial CSR and Recap it manually. Related facility request 'rpon' is not found. Trunk Request has been submitted and the Related Facility Order is not found. Ensure that related facility request was successfully submitted. REMARKS is required when NPI is populated   REMARKS required when MI is B or D Complete the REMARKS field. Representative Name is a required field.   Representative Telephone Number is a required field.   Representative Telephone Number: <TN> is not a valid telephone number.   Request is not for new service. No current account exists. A request for an activity on a LSR has been submitted for an activity that is not for a new account. Perform New Order LSR. User cannot request an activity on an LSR unless the activity is for a new account. Must have a “live” CSR for any activity other than New. Request is PIC/LPIC change -- selection already on the account. The PIC/LPIC is already on the account, and you are submitting a PIC/ LPIC change request. Change the request type or change PIC or LPIC to something other than what is already on the CSR   Requested activity invalid on account not owned by you You cannot perform this function because your company doesn't own the account. Requested appointment must occur within a one year timeframe   Required input field is invalid   Resale not allowed on <TN>. Line is shared. IMA will reject POTS requests to the Co- Provider when line sharing USOCs exist on the end user account for the specified TN and the request type (new product type) is not one of the following: -- Shared Loop -- Unbundled Loop -- Unbundled Loop with Number Portability -- Unbundled Feeder Loop -- Unbundled Distribution Loop -- Unbundled Distribution Loop with Number Portability RESALE TLI required when TERS is populated   Return to PreOrder and select a CSR.   RLSO must contain 6 numbers. BPL could not validate that the number in the RPL RLSO field is correct because the entry was not 6 digits. Ensure the value in RLSO is 6 digits. RLSO must match the local service office. The RLSO is not the LSO returned from Address validation. Ensure RLSO matches LSO. ROUTE and SANO cannot be used together   ROUTE cannot be populated when SANO is populated   ROUTE must be entered when BOX is populated You need to fill in the ROUTE field because you filled in the BOX field. ROUTE not allowed when SCATEG is I or U   RPON required for this product when ACT is N, V, Z, W, D or T   RPON required when PG half of PG_OF is greater than 01   RSTTYP prohibited when ACT is <C or L>   RSTTYP required when ACT is B   RTR is mandatory and must be filled.   RTY cannot equal LML when ALI is present.   RTY must be LCR or FCR when LTXTY is CR   RTY must be LML   RTY must be LUL or FUL when LTXTY is URL   Last Update: April 10, 2006