Wholesale: Products & Services

Product Catalog (PCAT)

Commercial Resale - Business and Residence Plain Old Telephone Service (POTS) - V1.0

History Log

Product Description

CenturyLink™'s retail telecommunications services, Business and Residence local exchange access line services also known as Plain Old Telephone Service (POTS) - Business and Residence, are available for resale by Resale Customers to their end-users. Additional information about resale of CenturyLink's retail services is available in Commercial Resale – General PCAT.

Both Business and Residence local exchange access line services provide access to the public switched network for local and long distance dialing. If your end-user chooses to use CenturyLink for Intra-Local Access and Transport Area (IntraLATA) long distance, the IntraLATA long distance is billed to you at the full tariff rate. The IntraLATA long distance is determined by the Local Primary Interexchange Carrier (LPIC). End-users designate a carrier of choice on calls that originate and terminate within the end-user's home LATA. The end-user's intraLATA carrier can be the same or different from their interLATA (long distance) carrier. Information describing long distance carrier selection is available in the Long Distance Carrier Selection Overview. (Link blue text to http://www.centurylink.com/wholesale/preorder/ldselection.html)

Types of Business Services include:

NOTE: The tariff states that certain conditions require your end-user customer to subscribe to PRCS. For additional information, refer to Tariffs/Catalogs/Price Lists. (Link blue text to: http://www.centurylink.com/Pages/AboutUs/Legal/Tariffs/displayTariffLandingPage.html?rid=tariffs)

Types of Residence Services include:

For additional information on types of Business and Residence services and related USOCs view state specific Tariffs/Catalogs/Price Lists. (Link italicized text to: http://www.centurylink.com/Pages/AboutUs/Legal/Tariffs/displayTariffLandingPage.html?rid=tariffs)


Business and Residence local exchange access line services are available for resale throughout CenturyLink QC.

For additional CenturyLink retail services available for resale by state, view state specific Tariffs/Catalogs/Price Lists.

Terms and Conditions

Business services can be installed in any business location and in a residential location where an end-user may be operating a 'home business.'

Residence services can only be installed in a residential location.

It is your responsibility to provide CenturyLink with accurate end-user address and location information for state regulated emergency databases. Information regarding 911/Enhanced 911 (E911) is located in Access to Emergency Services (911/E911).

For each main telephone number CenturyLink will accept one white page directory listing at no charge. Additional information about directory listing is available in White Pages Directory Listings.

Additional terms and conditions, rates and charges can be found in the Tariffs/Catalogs/Price Lists.

Technical Publications

Technical characteristics are contained in the applicable Tariff and may have references to certain Technical Publications.


Rate Structure

General resale rate structure information is described in Commercial Resale – General.

Nonrecurring charges apply for the initial provisioning and installation of Residence service and most Business services. Nonrecurring charges also apply whenever there are additions or changes to existing services. Monthly recurring charges apply.

Business and Residence services and optional features are available on a month-to month basis. A minimum billing period of thirty days applies for monthly recurring charges.

CenturyLink retail rate elements for Business and Residence services, and how the rate elements apply are available in the state specific Tariffs/Catalogs/Price Lists.


CenturyLink's retail rates can be found in the state specific Tariffs/Catalogs/Price Lists.

Tariffs, Regulations and Policies

Tariffs, regulations and policies applicable to CenturyLink retail products available for resale are located in the state specific Tariffs/Catalogs/Price Lists.


Product Prerequisites

If you are a new Customer and are ready to do business with CenturyLink, view Getting Started as a Resellers.


General pre-ordering activities are described in the Pre-Ordering Overview.

Requirements for pre-ordering are described in Local Service Ordering Guidelines (LSOG) Pre-Order.


It is important to understand the Commercial Resale - General procedures before ordering local exchange services.

General ordering activities are described in the Ordering Overview.

Service requests should be placed using EASE-LSR Extensible Markup Language (XML) or EASE-LSR Graphical User Interface (GUI).

Local Exchange Services, Business and Residence POTS service requests are submitted using the following LSOG forms:

Field entry requirements are described in the LSOG.

When requesting a full conversion from existing Retail/Resale/commercial local exchange services products e.g. CenturyLink Local Service PlatformTM (CLSPTM) using the LSR ACT Type = V, all listings on the current account must be addressed by providing the end-state of the listing on your LSR. If there are no change(s) to the listing(s), the listing(s) should have the LACT value of Z. If the LSR ACT Type = V, and a LACT value of Z is present on the DL form, the TN will be used for validation purposes, but all other information on the DL form will be ignored. The listing will remain exactly as it exists on CenturyLink's Customer Service Record. LSRs with 'LACT = N - New Listing' selected when changes are being made to existing listings will be manually rejected by CenturyLink. Only new listings may be added with LACT = N during conversion activity. Existing listings may be deleted during conversion activity with LACT = D - Delete Listing.

Requests for multiple line conversions may be made on the same LSR, provided the request is based on the same CSR, for the same end-user, at the same location, and for the same due date.

LSRs related to Public Response Calling Service (Choke Network) must be submitted by fax until further notice. Additionally, the following three USOCs are required on the RS form:

In addition, the Remarks section must include the following information:

Additional information regarding the restrictions and limitations of Choke Network Service:

Provisioning and Installation

General provisioning and installation activities are described in the Provisioning and Installation Overview.

Loss and Completion Reports are based on loss and gain account activity. Loss and Completion Reports are described in Billing Information – Additional Outputs – SMDR, Completion Report, Loss Report.

Some products or features require the addition of a Line Class Code (LCC) to provision the service in the CenturyLink switch. When a LCC is required, the CLEC is not responsible for providing it on the LSR; CenturyLink adds it to the service order.

In some cases, several products associated with a single line may each require a LCC. Only one LCC may be used on a line. Therefore, in these situations, CenturyLink will assign a single LCC that provides the function for multiple products. There are also times when one LCC may be translated into another LCC to accommodate various switch types and/or Multi-line Hunting requirements.

CenturyLink enters the LCC on the service order following each line USOC to be equipped with the product or feature, as in the following example:

For information on the LCCs used in provisioning Resale POTS services refer to the LCC Job Aid. The LCC Job Aid is provided as an informational tool and should not be used by the CLEC when submitting an LSR.

Maintenance and Repair

General maintenance and repair activities are described in the Maintenance and Repair Overview.

In certain communities where CenturyLink has deployed Fiber To The Premise (FTTP) architecture, CenturyLink will not be able to technically line power the customer phone from the serving wire center. In the event of a power outage, lifeline capability would not be available. Therefore, a Battery Back Up unit is recommended at the end user customer location for lifeline capability. If a battery back-up is not currently installed at the end user premise, CenturyLink will install or replace a unit at your request but it must be ordered on an LSR. To order this on the install, the related USOC for a battery back-up unit is 1CRMG. Alternatively, you or your end user customer may provide and install your own battery back-up unit that is purchased commercially.

The maintenance and/or replacement of the battery in the backup unit will be the responsibility of you and your end user customer. For maintenance, you may submit an LSR to have a battery back-up unit installed or replaced.


On a monthly basis, CenturyLink will provide you with billing information that will provide summary account information as well as end-user account information.

Customer Records and Information System (CRIS) billing is described in Billing Information – Customer Records and Information System (CRIS).


View CenturyLink courses by clicking on Course Catalog.


CenturyLink contact information is located in Wholesale Customer Contacts.

Last Update: October 20, 2020