Wholesale: Products & Services

CenturyLink™ Wholesale Broadband Service Agreement (WBSA) V4.0

History Log

Product Description

The CenturyLink Wholesale Broadband Service Agreement (WBSA) is the contractual name for wholesale, broadband services purchased for resale to your end user customers. It is a non-regulated product under a commercial agreement that is available to any Wholesale Customer.

With WBSA, Wholesale Customers will have access to CenturyLink's latest deployment of Ethernet-based ADSL2, VDSL2, and GPON transport technologies. The Customer will experience the quality of Ethernet based transport with CenturyLink Broadband services, providing faster data transmission over copper, bonded copper or fiber technologies. CenturyLink can provision (depending on the specific market) download speeds up to 1 Gpbs downstream to those qualified residential and business end user locations as determined by CenturyLink's standard qualification process.

WBSA is only available as a standalone data service and is not sold in conjunction with any other CenturyLink service including voice and 911. Voice services are not part of the WBSA agreement and can only be ordered through an Interconnection Agreement (ICA).

Value Proposition

  • Available to any Wholesale Customer at download speeds up to 1Gps
  • Serves both business and consumer subscribers at all qualifying service addresses in all CenturyLink ILEC local markets at competitive prices
  • Flexibility to expand your market reach and enable the delivery of your SD-WAN, Wi-Fi first Mobile service, or OTT video service
  • Incremental new revenue and profit with no Cap Ex
  • CenturyLink certified modems and on-site technician installations
  • Self-Serve Portals for single and bulk qualification, ordering, and order status
  • CenturyLink upstream IP

Markets and Systems

CenturyLink has two ILEC markets and two distinct ordering and billing systems. The following map will help to determine which system you need to work with: CenturyLink Market Maps

Western State Markets

  • Billing: CRIS
  • Ordering: IMA

Central and Eastern State Markets

  • Billing: ENSEMBLE
  • Ordering: EASE

Service address loop qualification will occur in its respective ordering system.

Bulk look qualification for all markets can be performed in Control Center.

Pricing and Ordering Codes

Available WBSA Speeds Options

Available service offerings and ordering codes can be found here.
Note: select the appropriate Excel tab: "Western States Markets" or "Central & Eastern States Markets".

Rate Structure

Monthly Recurring Charges (MRCs) and Non-Recurring charges (NRCs) for WBSA services are in Attachment 3 of the CenturyLink Wholesale Broadband Service Agreement. Additional charges may apply for conversion activity and/or Operational Support Systems (OSS) cost recovery charges.

Ordering

Modems

CenturyLink provides a 1-year warranty on modems ordered under this Service Agreement.

CenturyLink reserves the right to change available modem manufacturers and/or select the modem models.

If a replacement modem is ordered and shipped to your customer, shipping and delivery charges will apply. CenturyLink does not offer modem bulk purchases.

The modems that WBSA will provide vary by technology. For reference, the following links can provide additional modem specifications:

Under 40M, single pair copper, C1100: C1100 modem info

Under 40M, bonded copper, C1900: C1900 modem info

Over 40M, all technologies, C3000: C3000 modem info

When converting from a Retail to Wholesale service and the Retail end-user has a CenturyLink lease modem, the end-user must go to Modem Returns to request a return shipping label. When the link opens select the "Return Policy and Return Instructions" link to get detailed information. If the end-user has an email address on file, they will also receive a notice from CenturyLink with this process specified.

Billing

CRIS Billing (Western States Markets)

CenturyLink will provide you a monthly bill that will provide summary account and end user sub-account information. Detailed information regarding the Customer Records and Information System (CRIS) Summary Bill, Inquiry and Disputes is described in Billing Information - Customer Records and Information System (CRIS)

ENSEMBLE Billing (Eastern and Central States Markets)

CenturyLink will provide you monthly billing that provides summary account and end user sub-account information using the ENSEMBLE billing system.

Installation

During CenturyLink technician installations, your customer is assured of receiving the proper modem for the technology and speed provisioned at their location. Any ongoing firmware updates or software updates will automatically upgrade the end-user modem.

Tech Installation - the CenturyLink technician connects single or multiple computers to a CenturyLink modem/gateway for Internet access only:

  • Residence (All Markets)
    • up to 5 computers wired or wireless.
    • Wired computers must be in the same room as the gateway
    • Download speeds are not guaranteed on wireless devices
  • Business – (Eastern and Central States Markets)
    • 2 computers wired or wireless.
    • Wired computers must be in the same room as the gateway.
    • Download speeds are not guaranteed on wireless devices
  • Business – (Western States Markets)
    • 1 computer wired or wireless
    • Wired computers must be in the same room as the gateway.
    • Download speeds are not guaranteed on wireless devices

Training

For EASE training, please visit EASE Order Guide

For IMA training, please visit the IMA Order Guide.

WBSA Select Topics

Contract and Questionnaire

A CenturyLink™ Wholesale Broadband Service Agreement (WBSA) is required.

Your Business Engagement Manager (BEM) is the starting point to become a WBSA customer. They will share CenturyLink Broadband product information, review your needs, and discuss timelines

The BEM will also provide you with the a WBSA Questionnaire and other materials as they work with you through the entire onboarding process.

Terms and Conditions

You may order new service subject to loop qualification and availability or convert existing CenturyLink retail end-users to the WBSA offering.

It is your responsibility to provide your end users with computers, marketing materials, and Tier 1 Technical Support.

Tier 1 Technical support to include interfacing with our Repair organization and any other peripherals will remain your sole responsibility. Your end-users cannot contact Repair directly.

Availability

Service is offered only to location(s) qualified by CenturyLink Loop qualification procedures. Some lines may not qualify for the service even if initial tests qualified such lines. Speed and availability of service are not guaranteed and may be limited by a variety of factors including but not limited to the physical condition of the line and wiring at the service location, copper line qualifications, computer performance/configuration, and network/Internet congestion.

Loop Qualification

Loop Qualification by service address or Working Telephone Number (WTN) is performed during the ordering of service using the CenturyLink IMA and EASE Ordering Portals, or by using Loop Qualification tools in Control Center.

When using the CenturyLink Portals to qualify by WTN, the account must be posted to CenturyLink billing system. When submitting a Local Service Request (LSR), the TNS field must be populated with either a reserve TN or a value of N (depending on IMA or EASE). CenturyLink will provide a data TN upon Firm Order Confirmation (FOC)). When the Loop Qualification response is ‘Out of Capacity’, do not submit a request for new standalone broadband service

Loop qualification will qualify addresses and WTNs for CenturyLink Broadband and will return the highest speed available. The loop qualification response will reflect optional service offerings.

Loop Qualification using IMA (Western Markets)

Loop Qualification Provisional Response

A 'Provisional' response to a Loop Qualification request means that broadband may be available contingent upon certain network activity.

To authorize CenturyLink to attempt to provision broadband on a provisionally qualified WTN or address, populate the SCA field on your Local Service Request (LSR) with 'Y'. This action authorizes CenturyLink to perform a UDC removal or line move, at no additional charge, to allow installation of the broadband service. If a line move or UDC removal is not possible, CenturyLink will send you a jeopardy notice for the LSR.

Note that line moves and UDC removal are not available on N & T orders, C orders adding a new line simultaneously with broadband or on Standalone service.

Bulk Loop Qualification Process

Bulk Loop Qualifications are performed by you using Control Center for all legacy CenturyLink regions. This tool can perform loop qualification either by service address or telephone number (TN). The output files will return the serving wire center and region identifier by location to direct you to the proper IMA and EASE ordering portals.

For specific Bulk Loop Qualification processes within Control Center, see the following Control Center Bulk Loop Qualification link.

For general Control Center help: Control Center Overview

Optionally, you can request Loop Qualification on more than 20 addresses by creating and submitting a spreadsheet to arcview@centurylink.com. Please use either the service address or TN template found below.
Service Address
Telephone Number

You cannot mix and match the request type. Please complete the two different forms and submit them individually (service address or TN).

Limitations:

  • Only one spreadsheet per email request. Results will return within three (3) days.
  • If more than three spreadsheets are sent per day, CenturyLink may take up to five (5) days to return the results.
  • Less than 5000 requests per spreadsheet will be returned within three (3) days.
  • Over 5000 requests per spreadsheet will be returned within five (5) days.

Internet Access

In all instances, CenturyLink will be the Internet Service Provider (ISP) and does not include email or premium ISP features.

Static IP

Static IP addresses are available only when ordering service for Business locations.

New WBSA service is initially set up with dynamic IPs. If the customer wants to order Static IPs, here are the steps:

Note: Static IP addresses are provisioned differently depending on the underlying network configuration. Please see the review the information found in this link to explain the provisioning process, Static IP Processes

Use Policies

You and your end users are subject to the CenturyLink™ Broadband agreements and policies. Please review the links below for specific details.

Provisioning and Installation

If CenturyLink determines the request cannot be provisioned after a FOC has been issued, CenturyLink will send you a jeopardy notice. The jeopardy notification will provide you with information on how to proceed. The jeopardy process is described in the Provisioning and Installation Overview.

Upon receipt of an accurate and complete LSR including authorization of a line move or UDC removal or grooming, you will receive a Firm Order Confirmation (FOC) based on the standard interval found in the SIG. If at any time after you receive the FOC, and prior to the scheduled due date, CenturyLink determines that a line move or UDC removal is required, CenturyLink will apply the line move or UDC removal interval and will re-FOC your LSR reflecting the new scheduled due date. The interval will begin on the date CenturyLink determines that a line move or UDC removal is necessary and a SUP is not required.

Maintenance and Repair

General maintenance and repair activities are described in the Maintenance and Repair Overview.

Charges apply for certain maintenance, trouble isolation, and support services and if a technician is dispatched. Charges may be per technician, may vary depending on when services are performed (e.g., time of day and weekday, holiday or weekend), and may include a minimum charge regardless of the actual number of hours worked. CenturyLink will notify you of any applicable charges in advance of you incurring such charges. If you report trouble, you must pay maintenance of service charge if the trouble is not found in CenturyLink facilities or CenturyLink equipment or is found in customer equipment/systems or Equipment. A dispatch charge also applies if: (A) Customer requests a service date change but fails to notify CenturyLink before the service date and CenturyLink technician is dispatched on the service date (will have to pay dispatch charge and CenturyLink will change the service date) or (B) CenturyLink technician dispatched for maintenance of service and no trouble is found in CenturyLink facilities (applies each time this happens).