The CenturyLink Excessive Use Policy (EUP) uses a 1.0 terabyte (TB) monthly data usage limit. This limit applies to all uploaded and downloaded data for all residential CenturyLink High Speed Internet (HSI) customers except for those excluded below. Of the millions of CenturyLink HSI customers, very small fractions exceed the data usage limit provided with their monthly HSI plan.
CenturyLink is committed to providing an optimal Internet experience for every customer we serve. It is for this reason that CenturyLink places data usage limits on residential plans. The data usage limit applies to residential HSI. It does not apply to business HSI. Residential fiber internet plans are also not subject to data usage limits. Any residential customer receiving discounted HSI service under a program to promote broadband adoption in low-income households is also not subject to the data usage limit. Additionally, any customer purchasing Simply Unlimited Internet is not subject to the data usage limit.
CenturyLink does not currently charge customers a fee for excessive data usage. CenturyLink will weigh variables such as network health, congestion, and the availability of customer usage data as factors when enforcing this policy. Customers who have exceeded their monthly data usage limit and are subject to EUP enforcement will be notified by CenturyLink via web notification and/or written communication.
Customers who are subject to EUP enforcement are given options to reduce their usage, subscribe to a higher-speed residential HSI plan, or migrate to an alternate HSI service that is exempt from usage limits. Our EUP is application neutral; it only considers the total usage (bytes transferred) over a defined period of time independent of protocols, applications, or the content that is generating the excessive usage.
Customers who repeatedly exceed the EUP usage limit, and interfere with other customers' use of HSI service, are subject to the CenturyLink HSI terms of service.
For additional detail about the EUP, view the questions and answers.
The links CenturyLink and other networks use to exchange traffic may also become congested at times. CenturyLink devotes considerable resources to maintaining adequate traffic exchange arrangements with these other networks and has entered into commercially negotiated agreements to exchange traffic with them on mutually agreeable terms wherever possible. Consistent with its agreements with those other networks and its long-standing practices, CenturyLink will work to establish or expand the connections between its network and other networks on mutually agreeable terms when needed. But, sometimes this is not possible due to circumstances beyond CenturyLink's control. For example, in some instances, other networks refuse to make adequate arrangements. In other instances where adequate arrangements are in place, some edge providers or their intermediaries (other networks) choose to route traffic in ways that result in congestion when there are other choices. If CenturyLink is unable to reach agreement on the terms of its interconnection or network expansion with these other networks, or if some of these other circumstances occur, it could affect a customer's ability to upload or download data via Internet endpoints connected to those networks. CenturyLink cannot guarantee that it will be able to establish or expand the connections between its network and other networks, or that subscribers will be able to upload data to or download data from Internet end points connected to other networks at any particular speed.