Terms & Conditions

Welcome to the Terms and Conditions section of the website. Materials here include tariffs, schedules, and terms and conditions for personal/residential and business products and services. The links and prompts throughout this section will direct you to the applicable tariffs, schedules, or terms and conditions for your products and services.

Some tariffs, schedules, and terms and conditions may include the names EMBARQ or CenturyTel. For an interim period until all work is done to update systems and platforms related to the combination of EMBARQ and CenturyTel, the names EMBARQ and CenturyTel may be used in association with certain products and services provided by CenturyLink.

  • Personal/Residential
  • Business
    • Effective December 1, 2011, tariffs for CenturyTel of Adamsville, Inc., CenturyTel of Claiborne, Inc., and CenturyTel of Ooltewah-Collegedale, Inc. were withdrawn in accordance with the provisions of T.C.A. Section 65-5-109, enacted May 21, 2009. Terms, conditions, and rates for detariffed services no longer subject to regulation under jurisdiction of the Tennessee Regulatory Authority can now be found in Guidebooks at www.centurylink.com/tariffs.
    • Effective February 1, 2012, tariffs for CenturyTel of Central Wisconsin, LLC, CenturyTel of Fairwater-Brandon-Alto, LLC, CenturyTel of Forestville, LLC, CenturyTel of Larsen-Readfield, LLC, CenturyTel of Monroe County, LLC, CenturyTel of Northern Wisconsin, LLC, CenturyTel of Northwest Wisconsin, LLC, CenturyTel of Southern Wisconsin, LLC, CenturyTel of the Midwest-Kendall, LLC, CenturyTel of the Midwest-Wisconsin, LLC, CenturyTel of Wisconsin, LLC, and Telephone USA of Wisconsin, LLC were withdrawn in accordance with the provisions of Wis. Stat. 196.191. Terms, conditions, and rates for detariffed services no longer subject to regulation under jurisdiction of the Public Service Commission of Wisconsin can now be found in Guidebooks at www.centurylink.com/tariffs.
    • Effective December 1, 2012, tariffs for CenturyTel of Central Indiana, Inc. and CenturyTel of Odon, Inc. were withdrawn in accordance with the provisions of IC 8-1-2.6-1.2 and IC 8-1-2.6-13(e)(1). Terms, conditions, and rates for detariffed services no longer subject to regulation under jurisdiction of the Indiana Utility Regulatory Commission can be found in Local Terms of Service at www.centurylink.com/tariffs.
    • Effective December 1, 2012, tariffs for CenturyTel Midwest-Michigan, Inc., CenturyTel of Michigan, Inc., CenturyTel of Northern Michigan, Inc., and CenturyTel of Upper Michigan, Inc. were withdrawn in accordance with the provisions of Michigan House Bill (HB) 4314, enacted in 2011. Terms, conditions, and rates for detariffed services no longer subject to regulation under jurisdiction of the Public Service Commission can be found in Local Terms of Service at www.centurylink.com/tariffs.
    • Effective December 1, 2012, tariffs for Carolina Telephone and Telegraph Company LLC and Central Telephone Company were withdrawn in accordance with the provisions of G.S. 62-133.5(h). Terms, conditions, and rates for detariffed services no longer subject to regulation under jurisdiction of the North Carolina Utilities Commission can be found in Local Terms of Service at www.centurylink.com/tariffs.
    • Reissued tariffs for services still subject to regulation may also be found at www.centurylink.com/tariffs.

See below for legacy Qwest Products and Services Terms and Conditions