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Affordable Connectivity Program (ACP) wind-down information

Without additional funding from Congress, the Federal Communications Commission (FCC) estimates funding for the Affordable Connectivity Program (ACP) will run out in April 2024. If the program ends, we’ll no longer apply the ACP discount you currently receive to your CenturyLink service.

ACP wind-down important dates

January 11, 2024: The FCC released an Order outlining wind-down processes and important dates, including the enrollment freeze and the impacts to consumers and internet service providers.


January 25, 2024: Current ACP participants were notified that ACP will end in late April 2024 if Congress does not approve additional funding.


February 7, 2024: Last day for new applications and enrollments. Eligible households must be approved and enrolled with CenturyLink by 5:00 p.m. CT on February 7, 2024, to receive the ACP discount.


Households enrolled by 5:00 p.m. CT on February 7, 2024, can continue receiving the monthly discount on their internet service from CenturyLink through the end of the ACP, which is currently projected to be the end of April 2024.


February 8, 2024: The FCC will freeze new ACP enrollment requests, which means no further applications or enrollments will be accepted. Customers are able to transfer ACP benefits from another company to CenturyLink. Call the CenturyLink Benefits Team at 800-205-8073 Monday-Friday 6 a.m. - 5 p.m. PST or Saturday 8 a.m. - 5 p.m.


April 2024: The FCC anticipates existing ACP funding will run out at the end of April 2024 if Congress does not approve additional funding. Consumers who are enrolled in the ACP should continue to receive their internet service discount through the end of April 2024. This date is an estimate and may change, depending on the actions and timeline of Congress.

ACP wind-down FAQs

Read frequently asked questions and answers about the wind-down of ACP here.

The phrase “last fully funded month of the ACP” refers to the last month ACP households will receive the full ACP benefit applied to their internet service.

If Congress approves more funding for the ACP, the FCC will provide further guidance and instructions on how the ACP will proceed at that time. We will notify customers about the FCC guidelines, as required.

In accordance with the FCC requirements, CenturyLink will continue to provide notices to enrolled households about the potential end to the ACP.

To learn more about the possible end of the ACP, please review the FCC ACP Wind-Down Fact Sheet or the FCC ACP FAQs.

If the ACP ends, you’ll no longer receive the monthly discount on your CenturyLink internet service.

To prepare and get updates, you can take the following steps:

Current ACP participants can sign up for the CenturyLink ACP internet plan until the ACP funding runs out. Participants can also transfer ACP benefits from another company to CenturyLink. 

Call the CenturyLink Benefits Team at 800-205-8073 Monday-Friday 6 a.m. - 5 p.m. PST or Saturday 8 a.m. - 5 p.m.

If you currently receive the ACP benefit, you may still qualify for Lifeline, which is another federal program that makes phone and internet service more affordable.

If you qualify for Lifeline, you can get a monthly benefit of:

  • Up to $9.25 off the cost of internet or bundled phone and internet services
  • Up to $34.25 off the cost of internet or bundled phone and internet services if you live on qualifying Tribal Lands

If you already qualify for Lifeline, you will continue to receive those discounts toward your internet service.

Note: Qualification for ACP does not automatically qualify you for Lifeline.

If you’ve been asked to provide additional information or documentation, please submit it as soon as possible. Doing so should allow time to process your application, determine your eligibility, and enroll your CenturyLink internet service for the ACP benefit before 5:00 p.m. CT on February 7, 2024.

The National Verifier will not process ACP applications after February 7, 2024.

If the ACP ends, your plan will not be changed without your authorization. However, we will no longer apply the monthly ACP discount you currently receive to your CenturyLink internet service. Without this discount, your monthly bill will be affected, and your service will continue to be subject to the CenturyLink Internet Subscriber Agreement.

If you do not wish to receive internet service after the end of ACP or would like to change your service plan, contact us to discuss your options.

Unless you’ve chosen to disconnect your internet service when the ACP ends, we do not plan to proactively disconnect customers’ internet service when the ACP ends.

Existing ACP consumer protections remain in effect. For more information, please visit the ACP protections page.

You can contact USAC directly for questions about the ACP wind-down: