Affordable Connectivity Program (ACP) wind-down information

The phrase “last fully funded month of the ACP” refers to the last month ACP households will receive the full ACP benefit applied to their internet service.

If Congress approves more funding for the ACP, the FCC will provide further guidance and instructions on how the ACP will proceed at that time. We will notify customers about the FCC guidelines, as required.

In accordance with the FCC requirements, CenturyLink will continue to provide notices to enrolled households about the potential end to the ACP.

To learn more about the possible end of the ACP, please review the FCC ACP Wind-Down Fact Sheet or the FCC ACP FAQs.

If the ACP ends, you’ll no longer receive the monthly discount on your CenturyLink internet service.

To prepare and get updates, you can take the following steps:

• Sign into your CenturyLink account to view your current services, pricing, and plan options.
• Visit GetInternet.gov for more information and for further updates regarding your ACP benefit.
  

If you currently receive the ACP benefit, you may still qualify for Lifeline, which is another federal program that makes phone and internet service more affordable.

If you qualify for Lifeline, you can get a monthly benefit of:

• Up to $9.25 off the cost of internet or bundled phone and internet services
• Up to $34.25 off the cost of internet or bundled phone and internet services if you live on qualifying Tribal Lands
  
  

If you already qualify for Lifeline, you will continue to receive those discounts toward your internet service.

Note: Qualification for ACP does not automatically qualify you for Lifeline.

If you’ve been asked to provide additional information or documentation, please submit it as soon as possible. Doing so should allow time to process your application, determine your eligibility, and enroll your CenturyLink internet service for the ACP benefit before 5:00 p.m. CT on February 7, 2024.

If the ACP ends, your plan will not be changed without your authorization. However, we will no longer apply the monthly ACP discount you currently receive to your CenturyLink internet service. Without this discount, your monthly bill will be affected, and your service will continue to be subject to the CenturyLink Internet Subscriber Agreement.

If you do not wish to receive internet service after the end of ACP or would like to change your service plan, contact us to discuss your options.

Unless you’ve chosen to disconnect your internet service when the ACP ends, we do not plan to proactively disconnect customers’ internet service when the ACP ends.

Existing ACP consumer protections remain in effect. For more information, please visit the ACP protections page.

You can contact USAC directly for questions about the ACP wind-down:

• Call the ACP Support Center at 877-384-2575.
• Visit GetInternet.gov for information or status of the program.
• Consumers can continue to file complaints through the FCC's Consumer Complaint Center about ACP billing and service issues.