How to track your order status

You placed an order for services a few days ago, and now you're wondering when your services will be turned on. What can you do?

If you ordered online

If you ordered online, check your inbox for a confirmation email. It has your order number, installation/activation date and estimated charges. (If you didn't receive a confirmation from us, be sure we have your correct email for future correspondence. You can do this by signing in to My Account and looking in the My Profile section for which email address we have on file for you. If we have your correct address, but you're not getting important messages, there are some things you can check.)

If your install is today

If your install's scheduled for today, you can check the status of your technician. You'll just need to select the state you live in and provide your phone number (or ticket/order number).

If you don't have a confirmation email, don't think your install is today or just need to ask someone a few questions, the quickest and easiest to get us is to chat online. We can answer your questions and check the status of your order right away. Alternately, feel free to call us at 888-658-3249.

We're here to help!