There are several places you can find your account number -- on your bill, online in your My Account profile and/or in documents we may have sent you (e.g., Welcome Letter, order confirmations).
Find your account number on your bill
You can find your account number on the top of each page of your paper bill.
Note: If you want to better understand where things are located on your bill and/or what the different sections mean, we've created a sample bill and explained key parts.
Go online to get your account number
You can find your account number in your My Account profile. Just log in, and you'll see it on every page. The exact location varies slightly based on which page you're on, but it's always there.
Did you know? If you don't have a My Account profile, it only takes a few minutes to create one. If you already have an account, but have forgotten your username or password, you can reset/retrieve it. If you're trying to set up your account, but need your security/authentication code, we can send it to you.
Check your records for your account number
Other than your bill, we don't send many types of correspondence with your account number on it. This is to protect your personal information. However, if you don't have a copy of your bill handy and it's inconvenient to log in to your My Account, there are two other places you can look.
- Welcome Letter. If you're a new customer, you might not have even received a bill yet. In that case, if you're looking for your account number, your best bet is the Welcome Letter we sent immediately after you became a customer. (In the Welcome Letter, your account number may be called, "account number" or "reference number.")
- Order Confirmation. We send out "order confirmations" when customers make changes to their services. Order confirmations include not only info about what you ordered but also typically your account number. (If you ordered services, but don't remember getting anything from us in the mail, check your inbox. Depending what you ordered, and what contact information we have on file for you, we may have emailed this document to you.)
If you still can't find your account number and/or just have questions, chat with us. We're here to help!