Wholesale: Products & Services

Resale - Customized Call Management Services (CCMS), Centraflex® and Centron 1™ - V23.0

History Log

NOTE: Customized Call Management Services (CCMS) is grandparented in all states except Arizona effective April 11, 2005. This package is only available as a new service in Arizona. Centraflex 2 is grandparented in the State of Oregon effective March 30, 2007, with a subsequent sunset date of December 31, 2007. Contact your CenturyLink Sales Executive for additional information.

Product Description

CenturyLink's retail telecommunications services Customized Call Management Services (CCMS), Centraflex´┐Ż and Centron 1™ are available for resale by Competitive Local Exchange Carriers (CLECs) to their end-users. Additional information about resale of CenturyLink's retail services is available in Resale - General.

Centron 1, offered as a business product is called CCMS. Centraflex is a residential product offering, serving customers with two to six lines. Centraflex is offered in the Western region only. Centron 1 is also a residential product offering. CCMS, Centraflex and Centron 1 use Centrex central office capabilities to allow end-users to combine Touchtone lines at the same or different locations into a single communications system.

CCMS, Centraflex and Centron 1 include a standard feature package and allow additional features to be added to the basic package at a discount.

Standard Packages, Rate Stability Plans and Optional Features may vary by state. For state specific information view the Tariffs/Catalogs/Prices Lists.

A complete list of standard features, feature descriptions, availability, pricing, and ordering information is available in the Resale - Features matrix.

Availability

CCMS is available as business service in where facilities exist throughout CenturyLink QC. Centraflex is available in all DMS™-100, and 5ESS® switches and in some DMS-10 and Ericcson offices for residence service in Idaho-N, Oregon, and Washington. Centron 1 is available with residence service where facilities exist in Arizona, Colorado, Idaho-N, Idaho-S, Montana, New Mexico, Utah, and Wyoming. To determine state specific availability availability, view the Tariffs/Catalogs/Prices Lists.

Terms and Conditions

All lines in a Centraflex system must be either all flat or all measured whether on the same or different premises (you cannot have a combination of flat and measured lines on the same account).

It is your responsibility to provide CenturyLink with accurate end-user location information for state regulated emergency reasons. Information regarding 911/Enhanced 911 (E911) is located in Access to Emergency Services (911/E911).

For each main telephone number CenturyLink will accept one white page directory listing at no charge. Additional information about directory listings is available in White Pages Directory Listings.

Additional terms and conditions, rates and charges can be found in the state specific Tariffs/Catalogs/Price Lists.

Technical Publications

Technical characteristics are described in:

Pricing

Rate Structure

CenturyLink retail rates, rate elements and how they apply to CCMS, Centraflex and Centron 1 services are available in the state specific Tariffs/Catalogs/Price Lists.

Additional general resale rate structure information is located in Resale - General.

Rates

Retail rates are available in the state specific Tariffs/Catalogs/Price Lists.

CenturyLink's retail rates for CCMS, Centraflex and Centron 1 services, less any applicable resale discount, apply to resold CCMS, Centraflex and Centron 1 services. Rates and/or applicable discounts are available in Exhibit A or the specific rate sheet in your Interconnection or Resale Agreement.

Tariffs, Regulations and Policy

Standard features can not be substituted for another feature.

Centraflex cannot be used with inter-Local Access and Transport Area (LATA) Foreign Exchange (FX) service. All lines must be located in the same LATA.

Tariffs, regulations and policies applicable to CenturyLink retail products available for resale are located in the state specific Tariffs/Catalogs/Price Lists.

Additional rules, regulations and policies can be found in your Interconnection or Resale Agreement or in the Statement of Generally Available Terms and Conditions (SGAT) for the relevant state.

Optional Features

CCMS, Centraflex and Centron 1 optional feature availability and pricing may vary according to state specific Tariffs/Catalogs/Price Lists.

A complete list of standard features, feature descriptions, availability, pricing, and ordering information is available in the Resale - Features matrix.

Features/Benefits

Features Benefits
Network Optimization Uses Centrex central office capabilities
Product Flexibility Allow customers to combine Touchtone lines at the same or different locations into a single communication system.

Applications

Contact your CenturyLink Sales Executive for information.

Implementation

Product Prerequisites

If you are a new CLEC and are ready to do business with CenturyLink, view Getting Started as a Facility-Based CLEC or Getting Started as a Reseller. If you are an existing CLEC wishing to amend your Interconnection Agreement or New Customer Questionnaire, additional information is located in the Interconnection Agreement.

Pre-Ordering

General pre-ordering activities are described in the Pre-Ordering Overview.

Mechanized pre-ordering activities and requirements are located in the Inteconnect Mediated Access (IMA) User's Guide.

Requirements for pre-ordering are described in Local Service Ordering Guidelines (LSOG) Pre-Order.

Ordering

It is important to understand the Resale - General procedures before ordering CCMS, Centraflex and Centron 1.

General ordering activities are described in the Ordering Overview.

On existing service requests, orders should be placed using the IMA Extensible Markup Language (XML), the IMA Graphical User Interface (GUI), or faxed to (888) 796-9089.

CCMS, Centraflex and Centron 1 are considered Plain Old Telephone Service (POTS) and follow the POTS ordering guidelines documented in the Local Service Ordering Guidelines (LSOG). Service requests are submitted using the following LSOG forms:

  • Local Service Request (LSR)
  • End User (EU)
  • Resale Services (RS)
  • Directory Listing (DL), if applicable

Field entry requirements are described in the LSOG.

USOCs and (FIDs) are described in the Universal Service Order Codes (USOCs) and Field Identifiers (FIDs).

Provisioning and Installation

General provisioning and installation activities are described in the Provisioning and Installation Overview.

Maintenance and Repair

General maintenance and repair activities are described in the Maintenance and Repair Overview.

Billing

On a monthly basis, CenturyLink will provide you with billing information that will provide summary account information as well as end-user account information.

Customer Record and Information System (CRIS) billing is described in Billing Information - Customer Records and Information System (CRIS).

Training

View CenturyLink courses in the Course Catalog.

Contacts

CenturyLink contact information is located in Wholesale Customer Contacts.

Frequently Asked Questions (FAQs)

This section is being compiled based on your feedback

Last Update: August 8, 2011

Centron 1™ is a Trademark of CenturyLink™

Centraflex® is a Registered Trademark of CenturyLink™

5ESS ® is a Registered Trademark of Lucent Technologies, Inc.

DMS™ is a Trademark of Nortel Networks