Get support, access resources, and explore products and services at CenturyLink.com.
Qualifying customers have access to these support programs:
The Emergency Broadband Benefit (EBB) provides a discount of up to $50 per month towards broadband service for eligible households and up to $75 per month for households on Tribal Lands. The EBB is limited to one monthly service discount per household. The EBB is temporary — it will expire when funds are exhausted or six months after the Department of Health and Human Services declares the end of the COVID-19 health emergency.
Lifeline is the FCC's program to help make communications services more affordable for low-income consumers. Lifeline provides subscribers a discount on monthly telephone service purchased from participating providers. The discounts, which can be applied to stand-alone broadband, bundled voice-broadband packages — either fixed or mobile — and/or stand-alone voice service, help ensure that low-income consumers can afford state-of-the-art broadband and the access it provides to jobs, education and opportunities.
The Lifeline discount may be used for voice or qualified broadband service, but not both.
Standard Lifeline — provides federal monthly support of up to $9.25 for qualifying broadband service and $5.25 for voice services. In some states, additional monthly support is also available
Tribal Lifeline — offers a deeper monthly discount as well as installation assistance through the Link-Up program to qualifying customers who live on federally-recognized Tribal lands.
All customers are required to apply for Lifeline through the United Service Administrative Co. (USAC). The USAC site guides you through eligibility and application. After the USAC qualification has been completed, notify CenturyLink with your confirmation number to get the discount added to your qualifying service.
General eligibility requirements for Lifeline:
Please select your state from the options below to access an additional application required for that state's assistance program. State programs are in addition to the federal Lifeline program, and are based on qualifications for that state.
The State of Alabama does not currently provide any telephone assistance in addition to the federal Lifeline program.
The State of Arkansas does not currently provide any telephone assistance in addition to the federal Lifeline program.
In addition to Lifeline, the State of Arizona offers a state telephone assistance discount — the Senior Telephone Discount Program. The telephone assistance program offers up to $3.14 per month discount on home landline telephone service.
To qualify for the Senior Telephone Discount Program:
Click the link below for the English or Spanish application and follow the instructions to complete the form.
In addition to Lifeline, the State of California offers a state telephone assistance discount. The California Telephone Assistance Program offers up to $4.38 per month discount on home landline telephone service.
Apply on the California Public Utilities Commission Lifeline website or download the form below and follow the instructions to complete and return it.
The State of Colorado does not currently provide any telephone assistance in addition to the federal Lifeline program.
The State of Florida does not currently provide any telephone assistance in addition to the federal Lifeline program.
The State of Georgia does not currently provide any telephone assistance in addition to the federal Lifeline program.
In addition to Lifeline, the State of Idaho offers a state telephone assistance discount. The telephone assistance program offers up to $2.50 per month discount on home landline telephone service for customers and who have qualified for Lifeline based on income.
Click the link below for the Idaho application, only if you qualified for Lifeline via income, and follow the instructions to complete the form.
The State of Illinois does not currently provide any telephone assistance in addition to the federal Lifeline program.
The State of Indiana does not currently provide any telephone assistance in addition to the federal Lifeline program.
The State of Iowa does not currently provide any telephone assistance in addition to the federal Lifeline program.
In addition to Lifeline, the State of Kansas offers a state telephone assistance discount. The telephone assistance program offers up to $7.77 per month discount on home landline telephone service.
The Kansas state discount is automatically added when the subscriber qualifies for the federal Lifeline program.
The State of Louisiana does not currently provide any telephone assistance in addition to the federal Lifeline program.
The Michigan Telephone Assistance Program (TAP) provides discounts on monthly service for qualified subscribers. Eligibility is determined by CenturyLink. You must first apply for Lifeline before applying to participate in TAP. If you do not qualify for the federal Lifeline discounts you still may be eligible to receive a state TAP discount. Senior citizens may also qualify for an additional state discount.
Qualifying customers (or a qualifying member of a household) must have household income at or below 150% of the Federal Poverty Guidelines. Please be aware that the Michigan TAP discount is only available on a service that includes a voice component.
To qualify for the state-only discount you must meet one of the following qualifications:
In addition to Lifeline, the State of Minnesota offers a state telephone assistance discount. TAP offers up to a $10.00 per month discount on home landline telephone service.
Click the link below and follow the instructions to complete the form.
The State of Mississippi does not currently provide any telephone assistance in addition to the federal Lifeline program.
In addition to Lifeline, the State of Missouri offers the Missouri Disability Program. The telephone assistance program offers up to $17.50 per month discount on home landline telephone service.
Click the link below and follow the instructions to complete the form.
The Montana Telephone Assistance Program provides a discount on monthly service for qualified subscribers. The telephone assistance program offers up to $3.50 per month discount on home landline telephone service. You do not need to participate in Lifeline in order to participate in the Montana TAP.
Qualifying customers (or a qualifying member of a household) must be certified by the Department of Public Health and Human Services as a recipient of Medicaid benefits. Copies of your official Medicaid documents must be submitted with this application.
Please be aware that the Montana Telephone Assistance Program discount is only available on voice service.
Click the link below and follow the instructions to complete the form.
The Nebraska Telephone Assistance Program (NTAP also known nationally as the Lifeline Program) assists qualifying low-income individuals with keeping telephone services affordable by lowering monthly service rates. Individuals can qualify for NTAP by participating in Medicaid, Supplemental Nutrition Assistance Program (SNAP), Children’s Health Insurance Programs (CHIP), Supplemental Security Income (SSI), Veterans Pension Benefit/Survivors Pension Benefit, Federal Public Housing, or if household income is at or below 135 percent of the poverty level.
To participate in the Nebraska Telephone Assistance Program, customers who reside in Nebraska are required to fill out the Citizen Attestation form. The telephone assistance program offers up to $3.50 per month discount on home landline telephone service.
The form must be completed and mailed to the address on the Attestation form before submitting a Lifeline application.
Click the link below and follow the instructions to complete the form.
In addition to Lifeline, the State of Nevada offers a state telephone assistance discount. The telephone assistance program offers up to $3.50 per month discount on home landline telephone service.
The Nevada state discount is automatically added when the subscriber qualifies for the federal Lifeline program.
In addition to Lifeline, the State of New Jersey offers a state telephone assistance discount. The telephone assistance program offers up to $14.50 per month discount on home landline telephone service.
The New Jersey state discount is automatically added when the subscriber qualifies for the federal Lifeline program.
The New Mexico Telephone Assistance Program (TAP) provides a discount on monthly service for qualified subscribers. The telephone assistance program offers up to $3.50 per month discount on home landline telephone service. You do not need to participate in Lifeline in order to participate in the New Mexico TAP.
Click the link below and follow the instructions to complete the form.
The State of North Carolina does not currently provide any telephone assistance in addition to the federal Lifeline program.
In addition to Lifeline, the State of North Dakota offers a state telephone assistance discount. The telephone assistance program offers up to $3.50 per month discount on home landline telephone service.
The North Dakota state discount is automatically added when the subscriber qualifies for the federal Lifeline program.
In addition to Lifeline, the State of Ohio offers a state telephone assistance discount. The telephone assistance program offers up to $3.50 per month discount on home landline telephone service.
The Ohio state discount is automatically added when the subscriber qualifies for the federal Lifeline program.
In addition to Lifeline, the State of Oklahoma offers a state telephone assistance discount. The telephone assistance program offers up to $1.17 per month discount on home landline telephone service.
The Oklahoma state discount is automatically added when the subscriber qualifies for the federal Lifeline program.
In addition to Lifeline, the State of Oregon offers a state telephone assistance discount. The telephone assistance program offers up to $7.00 per month discount on internet or home landline telephone service.
Apply on the Oregon Public Utility Commission website and follow the instructions to complete the form.
The State of Pennsylvania does not currently provide any telephone assistance in addition to the federal Lifeline program.
In addition to Lifeline, the State of South Carolina offers a state telephone assistance discount. The telephone assistance program offers up to $3.50 per month discount on home landline telephone service.
The South Carolina state discount is automatically added when the subscriber qualifies for the federal Lifeline program.
The State of South Dakota does not currently provide any telephone assistance in addition to the federal Lifeline program.
The State of Tennessee does not currently provide any telephone assistance in addition to the federal Lifeline program.
In addition to Lifeline, the State of Texas offers a state telephone assistance discount. The telephone assistance program offers up to $3.50 per month discount on home landline telephone service
Apply on the Texas Public Utility Commission website.
In addition to Lifeline, the State of Utah offers a state telephone assistance discount. The telephone assistance program offers up to $7.00 per month discount on internet or home landline telephone service.
The Utah state discount is automatically added when the subscriber qualifies for the federal Lifeline program.
In addition to Lifeline, the State of Virginia offers a state telephone assistance discount. The telephone assistance program offers up to $3.50 per month discount on home landline telephone service.
The Virginia state discount is automatically added when the subscriber qualifies for the federal Lifeline program.
The State of Washington does not currently provide any telephone assistance in addition to the federal Lifeline program.
In addition to Lifeline, the State of Wisconsin offers a state telephone assistance discount. The telephone assistance program offers up to $9.25 per month discount on home landline telephone service.
Click the link below and follow the instructions to complete the form.
The State of Wyoming does not currently provide any telephone assistance in addition to the federal Lifeline program.
The State of Alabama does not currently provide any telephone assistance in addition to the federal Lifeline program.
The State of Arkansas does not currently provide any telephone assistance in addition to the federal Lifeline program.
In addition to Lifeline, the State of Arizona offers a state telephone assistance discount — the Senior Telephone Discount Program. The telephone assistance program offers up to $3.14 per month discount on home landline telephone service.
To qualify for the Senior Telephone Discount Program:
Click the link below for the English or Spanish application and follow the instructions to complete the form.
In addition to Lifeline, the State of California offers a state telephone assistance discount. The California Telephone Assistance Program offers up to $4.38 per month discount on home landline telephone service.
Apply on the California Public Utilities Commission Lifeline website or download the form below and follow the instructions to complete and return it.
The State of Colorado does not currently provide any telephone assistance in addition to the federal Lifeline program.
The State of Florida does not currently provide any telephone assistance in addition to the federal Lifeline program.
The State of Georgia does not currently provide any telephone assistance in addition to the federal Lifeline program.
In addition to Lifeline, the State of Idaho offers a state telephone assistance discount. The telephone assistance program offers up to $2.50 per month discount on home landline telephone service for customers and who have qualified for Lifeline based on income.
Click the link below for the Idaho application, only if you qualified for Lifeline via income, and follow the instructions to complete the form.
The State of Illinois does not currently provide any telephone assistance in addition to the federal Lifeline program.
The State of Indiana does not currently provide any telephone assistance in addition to the federal Lifeline program.
The State of Iowa does not currently provide any telephone assistance in addition to the federal Lifeline program.
In addition to Lifeline, the State of Kansas offers a state telephone assistance discount. The telephone assistance program offers up to $7.77 per month discount on home landline telephone service.
The Kansas state discount is automatically added when the subscriber qualifies for the federal Lifeline program.
The State of Louisiana does not currently provide any telephone assistance in addition to the federal Lifeline program.
The Michigan Telephone Assistance Program (TAP) provides discounts on monthly service for qualified subscribers. Eligibility is determined by CenturyLink. You must first apply for Lifeline before applying to participate in TAP. If you do not qualify for the federal Lifeline discounts you still may be eligible to receive a state TAP discount. Senior citizens may also qualify for an additional state discount.
Qualifying customers (or a qualifying member of a household) must have household income at or below 150% of the Federal Poverty Guidelines. Please be aware that the Michigan TAP discount is only available on a service that includes a voice component.
To qualify for the state-only discount you must meet one of the following qualifications:
In addition to Lifeline, the State of Minnesota offers a state telephone assistance discount. TAP offers up to a $10.00 per month discount on home landline telephone service.
Click the link below and follow the instructions to complete the form.
The State of Mississippi does not currently provide any telephone assistance in addition to the federal Lifeline program.
In addition to Lifeline, the State of Missouri offers the Missouri Disability Program. The telephone assistance program offers up to $17.50 per month discount on home landline telephone service.
Click the link below and follow the instructions to complete the form.
The Montana Telephone Assistance Program (MTAP) provides a discount on monthly service for qualified subscribers. MTAP eligibility is determined by CenturyLink. You do not need to participate in Lifeline in order to participate in MTAP.
Qualifying customers (or a qualifying member of a household) must be certified by the Department of Public Health and Human Services as a recipient of Medicaid benefits. Copies of your official Medicaid documents must be submitted with this application.
Please be aware that the Montana Telephone Assistance Program discount is only available on voice service.
The Nebraska Telephone Assistance Program (NTAP also known nationally as the Lifeline Program) assists qualifying low-income individuals with keeping telephone services affordable by lowering monthly service rates. Individuals can qualify for NTAP by participating in Medicaid, Supplemental Nutrition Assistance Program (SNAP), Children’s Health Insurance Programs (CHIP), Supplemental Security Income (SSI), Veterans Pension Benefit/Survivors Pension Benefit, Federal Public Housing, or if household income is at or below 135 percent of the poverty level.
To participate in the Nebraska Telephone Assistance Program, customers who reside in Nebraska are required to fill out the Citizen Attestation form. The telephone assistance program offers up to $3.50 per month discount on home landline telephone service.
The form must be completed and mailed to the address on the Attestation form before submitting a Lifeline application.
Click the link below and follow the instructions to complete the form.
In addition to Lifeline, the State of Nevada offers a state telephone assistance discount. The telephone assistance program offers up to $3.50 per month discount on home landline telephone service.
The Nevada state discount is automatically added when the subscriber qualifies for the federal Lifeline program.
In addition to Lifeline, the State of New Jersey offers a state telephone assistance discount. The telephone assistance program offers up to $14.50 per month discount on home landline telephone service.
The New Jersey state discount is automatically added when the subscriber qualifies for the federal Lifeline program.
The New Mexico Telephone Assistance Program (TAP) provides a discount on monthly service for qualified subscribers. The telephone assistance program offers up to $3.50 per month discount on home landline telephone service. You do not need to participate in Lifeline in order to participate in the New Mexico TAP.
Click the link below and follow the instructions to complete the form.
The State of North Carolina does not currently provide any telephone assistance in addition to the federal Lifeline program.
In addition to Lifeline, the State of North Dakota offers a state telephone assistance discount. The telephone assistance program offers up to $3.50 per month discount on home landline telephone service.
The North Dakota state discount is automatically added when the subscriber qualifies for the federal Lifeline program.
In addition to Lifeline, the State of Ohio offers a state telephone assistance discount. The telephone assistance program offers up to $3.50 per month discount on home landline telephone service.
The Ohio state discount is automatically added when the subscriber qualifies for the federal Lifeline program.
In addition to Lifeline, the State of Oklahoma offers a state telephone assistance discount. The telephone assistance program offers up to $1.17 per month discount on home landline telephone service.
The Oklahoma state discount is automatically added when the subscriber qualifies for the federal Lifeline program.
In addition to Lifeline, the State of Oregon offers a state telephone assistance discount. The telephone assistance program offers up to $7.00 per month discount on internet or home landline telephone service.
Apply on the Oregon Public Utility Commission website and follow the instructions to complete the form.
The State of Pennsylvania does not currently provide any telephone assistance in addition to the federal Lifeline program.
In addition to Lifeline, the State of South Carolina offers a state telephone assistance discount. The telephone assistance program offers up to $3.50 per month discount on home landline telephone service.
The South Carolina state discount is automatically added when the subscriber qualifies for the federal Lifeline program.
The State of South Dakota does not currently provide any telephone assistance in addition to the federal Lifeline program.
The State of Tennessee does not currently provide any telephone assistance in addition to the federal Lifeline program.
In addition to Lifeline, the State of Texas offers a state telephone assistance discount. The telephone assistance program offers up to $3.50 per month discount on home landline telephone service
Apply on the Texas Public Utility Commission website.
In addition to Lifeline, the State of Utah offers a state telephone assistance discount. The telephone assistance program offers up to $7.00 per month discount on internet or home landline telephone service.
The Utah state discount is automatically added when the subscriber qualifies for the federal Lifeline program.
In addition to Lifeline, the State of Virginia offers a state telephone assistance discount. The telephone assistance program offers up to $3.50 per month discount on home landline telephone service.
The Virginia state discount is automatically added when the subscriber qualifies for the federal Lifeline program.
The State of Washington does not currently provide any telephone assistance in addition to the federal Lifeline program.
In addition to Lifeline, the State of Wisconsin offers a state telephone assistance discount. The telephone assistance program offers up to $9.25 per month discount on home landline telephone service.
Click the link below and follow the instructions to complete the form.
The State of Wyoming does not currently provide any telephone assistance in addition to the federal Lifeline program.
The State of Alabama does not currently provide any telephone assistance in addition to the federal Lifeline program.
The State of Arkansas does not currently provide any telephone assistance in addition to the federal Lifeline program.
In addition to Lifeline, the State of Arizona offers a state telephone assistance discount — the Senior Telephone Discount Program. The telephone assistance program offers up to $3.14 per month discount on home landline telephone service.
To qualify for the Senior Telephone Discount Program:
Click the link below for the English or Spanish application and follow the instructions to complete the form.
In addition to Lifeline, the State of California offers a state telephone assistance discount. The California Telephone Assistance Program offers up to $4.38 per month discount on home landline telephone service.
Apply on the California Public Utilities Commission Lifeline website or download the form below and follow the instructions to complete and return it.
The State of Colorado does not currently provide any telephone assistance in addition to the federal Lifeline program.
The State of Florida does not currently provide any telephone assistance in addition to the federal Lifeline program.
The State of Georgia does not currently provide any telephone assistance in addition to the federal Lifeline program.
In addition to Lifeline, the State of Idaho offers a state telephone assistance discount. The telephone assistance program offers up to $2.50 per month discount on home landline telephone service for customers and who have qualified for Lifeline based on income.
Click the link below for the Idaho application, only if you qualified for Lifeline via income, and follow the instructions to complete the form.
The State of Illinois does not currently provide any telephone assistance in addition to the federal Lifeline program.
The State of Indiana does not currently provide any telephone assistance in addition to the federal Lifeline program.
The State of Iowa does not currently provide any telephone assistance in addition to the federal Lifeline program.
In addition to Lifeline, the State of Kansas offers a state telephone assistance discount. The telephone assistance program offers up to $7.77 per month discount on home landline telephone service.
The Kansas state discount is automatically added when the subscriber qualifies for the federal Lifeline program.
The State of Louisiana does not currently provide any telephone assistance in addition to the federal Lifeline program.
The Michigan Telephone Assistance Program (TAP) provides discounts on monthly service for qualified subscribers. Eligibility is determined by CenturyLink. You must first apply for Lifeline before applying to participate in TAP. If you do not qualify for the federal Lifeline discounts you still may be eligible to receive a state TAP discount. Senior citizens may also qualify for an additional state discount.
Qualifying customers (or a qualifying member of a household) must have household income at or below 150% of the Federal Poverty Guidelines. Please be aware that the Michigan TAP discount is only available on a service that includes a voice component.
To qualify for the state-only discount you must meet one of the following qualifications:
In addition to Lifeline, the State of Minnesota offers a state telephone assistance discount. TAP offers up to a $10.00 per month discount on home landline telephone service.
Click the link below and follow the instructions to complete the form.
The State of Mississippi does not currently provide any telephone assistance in addition to the federal Lifeline program.
In addition to Lifeline, the State of Missouri offers the Missouri Disability Program. The telephone assistance program offers up to $17.50 per month discount on home landline telephone service.
Click the link below and follow the instructions to complete the form.
The Montana Telephone Assistance Program provides a discount on monthly service for qualified subscribers. The telephone assistance program offers up to $3.50 per month discount on home landline telephone service. You do not need to participate in Lifeline in order to participate in the Montana TAP.
Qualifying customers (or a qualifying member of a household) must be certified by the Department of Public Health and Human Services as a recipient of Medicaid benefits. Copies of your official Medicaid documents must be submitted with this application.
Please be aware that the Montana Telephone Assistance Program discount is only available on voice service.
Click the link below and follow the instructions to complete the form.
The Nebraska Telephone Assistance Program (NTAP also known nationally as the Lifeline Program) assists qualifying low-income individuals with keeping telephone services affordable by lowering monthly service rates. Individuals can qualify for NTAP by participating in Medicaid, Supplemental Nutrition Assistance Program (SNAP), Children’s Health Insurance Programs (CHIP), Supplemental Security Income (SSI), Veterans Pension Benefit/Survivors Pension Benefit, Federal Public Housing, or if household income is at or below 135 percent of the poverty level.
To participate in the Nebraska Telephone Assistance Program, customers who reside in Nebraska are required to fill out the Citizen Attestation form. The telephone assistance program offers up to $3.50 per month discount on home landline telephone service.
The form must be completed and mailed to the address on the Attestation form before submitting a Lifeline application.
Click the link below and follow the instructions to complete the form.
In addition to Lifeline, the State of Nevada offers a state telephone assistance discount. The telephone assistance program offers up to $3.50 per month discount on home landline telephone service.
The Nevada state discount is automatically added when the subscriber qualifies for the federal Lifeline program.
In addition to Lifeline, the State of New Jersey offers a state telephone assistance discount. The telephone assistance program offers up to $14.50 per month discount on home landline telephone service.
The New Jersey state discount is automatically added when the subscriber qualifies for the federal Lifeline program.
The New Mexico Telephone Assistance Program (TAP) provides a discount on monthly service for qualified subscribers. The telephone assistance program offers up to $3.50 per month discount on home landline telephone service. You do not need to participate in Lifeline in order to participate in the New Mexico TAP.
Click the link below and follow the instructions to complete the form.
The State of North Carolina does not currently provide any telephone assistance in addition to the federal Lifeline program.
In addition to Lifeline, the State of North Dakota offers a state telephone assistance discount. The telephone assistance program offers up to $3.50 per month discount on home landline telephone service.
The North Dakota state discount is automatically added when the subscriber qualifies for the federal Lifeline program.
In addition to Lifeline, the State of Ohio offers a state telephone assistance discount. The telephone assistance program offers up to $3.50 per month discount on home landline telephone service.
The Ohio state discount is automatically added when the subscriber qualifies for the federal Lifeline program.
In addition to Lifeline, the State of Oklahoma offers a state telephone assistance discount. The telephone assistance program offers up to $1.17 per month discount on home landline telephone service.
The Oklahoma state discount is automatically added when the subscriber qualifies for the federal Lifeline program.
In addition to Lifeline, the State of Oregon offers a state telephone assistance discount. The telephone assistance program offers up to $7.00 per month discount on internet or home landline telephone service.
Apply on the Oregon Public Utility Commission website and follow the instructions to complete the form.
The State of Pennsylvania does not currently provide any telephone assistance in addition to the federal Lifeline program.
In addition to Lifeline, the State of South Carolina offers a state telephone assistance discount. The telephone assistance program offers up to $3.50 per month discount on home landline telephone service.
The South Carolina state discount is automatically added when the subscriber qualifies for the federal Lifeline program.
The State of South Dakota does not currently provide any telephone assistance in addition to the federal Lifeline program.
The State of Tennessee does not currently provide any telephone assistance in addition to the federal Lifeline program.
In addition to Lifeline, the State of Texas offers a state telephone assistance discount. The telephone assistance program offers up to $3.50 per month discount on home landline telephone service
Apply on the Texas Public Utility Commission website.
In addition to Lifeline, the State of Utah offers a state telephone assistance discount. The telephone assistance program offers up to $7.00 per month discount on internet or home landline telephone service.
The Utah state discount is automatically added when the subscriber qualifies for the federal Lifeline program.
In addition to Lifeline, the State of Virginia offers a state telephone assistance discount. The telephone assistance program offers up to $3.50 per month discount on home landline telephone service.
The Virginia state discount is automatically added when the subscriber qualifies for the federal Lifeline program.
The State of Washington does not currently provide any telephone assistance in addition to the federal Lifeline program.
In addition to Lifeline, the State of Wisconsin offers a state telephone assistance discount. The telephone assistance program offers up to $9.25 per month discount on home landline telephone service.
Click the link below and follow the instructions to complete the form.
The State of Wyoming does not currently provide any telephone assistance in addition to the federal Lifeline program.
