Digital Phone Service

Connected Voice

Connected Voice is a Voice over Internet Protocol (VoIP) service that is provided through your CenturyLink internet connection. Connected Voice is designed with your connected life in mind. No matter how you message, meet, or call, get everything you need on one amazing platform.

Already a customer? Add Connected Voice here.


Voice packages for your home

Basic Plan

  • Unlimited local & national long distance
  • e911 access
  • Voicemail
  • Caller ID, Call Waiting
  • Simple plug and play setup
  • Imternational calling - 500 minutes per month to Canada, Germany, Mexico, Ireland, UK

 

$30/MO/USER

Limited availability. Services in select locations only. CenturyLink Fiber Internet subscription required. Taxes and fees apply.

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Connected Voice Basic & Professional

Connected Voice Basic

 

Limited availability. Services in select locations only. CenturyLink Internet subscription required. Paperless billing required. Taxes and fees apply.  

 

Customer will not be able to place or receive any calls, including 911 calls, if customer does not have electrical power for the service (unless you have functioning battery backup power available).

 

Limited availability.  Service in select locations only.  Available to qualifying customers only. Limited time offer. Monthly service and phone line (if applicable) rates, equipment fees, installation fees, and taxes and fees are subject to change and, if any changes are made to existing accounts in any manner, all prior discounts will be void. Analog Telephone Adapter (ATA): Service requires an ATA adapter (included); self-installation of equipment required. Month to month (referred to as “no contract”) service means no term commitment and may be cancelled at any time without an early termination fee but customer must accept Connected Voice  Subscriber Agreement prior to using service (see centurylink.com/legal/en/Connected_Voice_Subscriber_Agreement.html). CenturyLink may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice.  See centurylink.com/feesandtaxes for applicable taxes and fees. Additional restrictions may apply.   Connected Voice: Service applies to direct-dial, unlimited local and long-distance voice calling in the contiguous United States, Alaska, Hawaii, Puerto Rico, and U.S. Virgin Islands (Guam excluded). The service also includes a bucket of 500 direct-dial international voice calling minutes within each customer billing cycle to Canada, Mexico, United Kingdom, Ireland, and Germany (“Minute Bucket”). Once the Minute Bucket threshold has been met during a customer billing cycle, calls to the Minute Bucket countries listed are unavailable until the Minute Bucket is reset on the first day of the next billing cycle. Unused Minute Bucket minutes will not carry over to next month. Service includes Caller ID, Hold, Call Waiting, 3-way calling and Voicemail. Service excludes call center, data services, conference lines, directory and operator assistance, chat lines, pay-per-call, calling card use, 0+ dialing, and 3-digit dialing (other than 911, 711, 611 and 411), and Premium service. Not recommended for fax purposes, Point of Sale (POS) credit card transactions or security systems; does not support collect calls, third-party calls and 900 numbers. Prepayment: Service will begin on the date your order is completed and full payment is processed through your choice of debit card, credit card, or other prepay service available with your subscription.  Each month following, a recurring e-commerce transaction for your service will be processed as service automatically renews monthly until cancelled by customer.

 

 

Connected Voice Professional

 

Limited availability. Services in select locations only. CenturyLink Internet subscription required. Paperless billing required. Taxes and fees apply.  

 

Customer will not be able to place or receive any calls, including 911 calls, if customer does not have electrical power for the service (unless you have functioning battery backup power available).

 

Service not available everywhere.  Available to qualifying customers only. Limited time offer. Monthly service rates, equipment fees, installation fees, taxes and fees are subject to change and, if any changes are made to existing accounts in any manner, all prior discounts will be void. IP Phone: Service requires purchase of an IP Phone per package for a one-time charge of $179, plus taxes; self-installation of equipment required, and package includes up to three phone numbers. Month to month service may be cancelled at any time. CenturyLink may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at www.centurylink.com/terms.  See www.centurylink.com/feesandtaxes for applicable taxes and fees. Additional restrictions may apply.  Connected Voice: Service applies to direct-dial, unlimited local and long-distance voice calling in the contiguous United States, Alaska, Hawaii, Puerto Rico, and U.S. Virgin Islands (excludes Guam). The service also includes a bucket of 500 direct-dial international voice calling minutes within each customer billing cycle to Canada, Mexico, United Kingdom, Ireland, and Germany (“Minute Bucket”). Once the Minute Bucket threshold has been met during a customer billing cycle, calls to the Minute Bucket countries listed are unavailable until the Minute Bucket is reset on the first day of the next billing cycle. Unused Minute Bucket minutes will not carry over to next month. Service includes Caller ID, Hold, Call Waiting, 3-way calling and Voicemail. Service excludes call center, data services, conference lines, directory and operator assistance, chat lines, pay-per-call, calling card use, 0+ dialing, and 3-digit dialing (other than 911, 711, 611 and 411), and Premium service. Not recommended for fax purposes, Point of Sale (POS) credit card transactions or security systems; does not support collect calls, third-party calls and 900 numbers. Prepayment: Service will begin on the date your order is completed and full payment is processed through your choice of debit card, credit card, or other prepay service available with your subscription.  Each month following, a recurring e-commerce transaction for your service will be processed as service automatically renews monthly until cancelled by customer.

Professional Plan

  • All features on the Basic plan
  • Take calls and be in contact anywhere on PC or cellphone
  • Conference calling
  • Instant messaging
  • Screen sharing
  • File sharing via instant message
  • Video conferencing
  • Receive faxes by emailing

$40/MO/USER

Limited availability. Services in select locations only. CenturyLink Fiber Internet subscription required. Taxes and fees apply.

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Fiber Gigabit speeds up to 940 Mbps 

Limited availability. Service and rate in select locations only. Paperless billing required. Taxes and fees apply.  Rate excludes CTL Fee not to exceed $1.50/mo./line.*

 

*The CTL Fee is the Facility Relocation Cost Recovery Fee. This is neither a tax nor required by law but set by CenturyLink and may change. For information about taxes and fees, visit centurylink.com/feesandtaxes.  

 

Although our fiber service usually means 100% fiber-optic network to your location, in limited circumstances CenturyLink may need to deploy alternative technologies coupled with a non-fiber connection from a certain point (usually the curb) to your location in order to provide the advertised download speeds.

Customer speed experiences will vary, particularly when accessing the Internet wirelessly from various devices. Download/upload speeds are via a wired connection. Internet speeds are not guaranteed due to conditions outside of network control, including customer location, devices, equipment, and access through a wired or wireless connection; see centurylink.com/internetpolicy for more information.

Limited availability. Service and rate in select locations only. Offer available to qualifying customers only. Limited time offer.  Monthly service rates, leased equipment rates, installation and construction fees, taxes and fees are subject to change and, if any changes are made to existing CenturyLink accounts in any manner, all prior discounts will be void. WiFi Equipment: CenturyLink-provided leased WiFi equipment is included in the service and must be returned upon termination of service. Installation: Offer includes technician installation at customer’s eligible location. Construction: For certain, new Internet installations, construction charges may apply (“Construction Charges”). CenturyLink will absorb the first $1,500 of the Construction Charges; customer will be responsible for Construction Charges to the extent they exceed $1,500, usually no more than an additional $2,000. Customers must approve Construction Charges before work begins; either party may cancel with no further obligations. Billing: Month to month (referred to as “no contract”) service means no term commitment and may be cancelled at any time without an early termination fee but customer must accept Internet Subscriber Agreement prior to using service (see centurylink.com/eula). To receive advertised rate, customer must enroll in paperless billing and agree to not receive a paper invoice from CenturyLink. If paperless billing is cancelled or not activated in a timely manner, the then-current standard monthly rate will apply. Customer may access their monthly invoice in My CenturyLink online account. Customers who elect to receive a paper bill will be charged $2 for each applicable monthly bill. Postpay: A credit check or deposit may apply.  Prepay: Service will begin on the date your order is completed and full payment is processed through your choice of bank account (via ACH payment), debit card, credit card, or other prepay service available with your subscription.  Each month following, a recurring e-commerce transaction for your service will be processed as service automatically renews monthly until cancelled by customer.  See centurylink.com/feesandtaxes for applicable taxes and fees. Additional restrictions apply. 

 


family on couch

Digital Phone Service

Connected Voice

Connected Voice is a Voice over Internet Protocol (VoIP) service that is provided through your CenturyLink internet connection. Connected Voice is designed with your connected life in mind. No matter how you message, meet, or call, get everything you need on one amazing platform.

Already a customer? Add Connected Voice here.

man on laptop

Voice Packages for your home

Basic Plan


  • Unlimited local & national long distance
  • e911 access
  • Voicemail
  • Caller ID, Call Waiting
  • Simple plug and play setup
  • Imternational calling - 500 minutes per month to Canada, Germany, Mexico, Ireland, UK

 


$30/MO/USER

Limited availability. Services in select locations only. CenturyLink Fiber Internet subscription required. Taxes and fees apply.

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Cyber Shield

All support provided through Cyber Shield is provided by Aura, a third-party company not legally affiliated with CenturyLink. Monthly subscription will provide service features for one individual as the authorized account holder of the e-mail address submitted at time of sign-up. “Authorized account holder” is defined as the natural person who is assigned to the account by an Internet access provider, online service provider or other organization (e.g., business, educational, institution, etc.) responsible for assigning accounts for the domain associated with the submitted account. Customer may need to provide confirmation that he/she is the authorized account holder of the account. Aura Terms & Conditions, and Privacy Policy will apply. CenturyLink has no responsibility or liability for support or other services provided by Aura. CenturyLink may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. Additional restrictions may apply.


Professional Plan


  • All basic features
  • Take calls and be in contact anywhere on PC or cellphone
  • Conference calling
  • Instant messaging
  • Screen sharing
  • File sharing via instant message
  • Video conferencing
  • Receive faxes by email

$40/MO/USER

Limited availability. Services in select locations only. CenturyLink Fiber Internet subscription required. Taxes and fees apply.

Close

Cyber Shield

All support provided through Cyber Shield is provided by Aura, a third-party company not legally affiliated with CenturyLink. Monthly subscription will provide service features for one individual as the authorized account holder of the e-mail address submitted at time of sign-up. “Authorized account holder” is defined as the natural person who is assigned to the account by an Internet access provider, online service provider or other organization (e.g., business, educational, institution, etc.) responsible for assigning accounts for the domain associated with the submitted account. Customer may need to provide confirmation that he/she is the authorized account holder of the account. Aura Terms & Conditions, and Privacy Policy will apply. CenturyLink has no responsibility or liability for support or other services provided by Aura. CenturyLink may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. Additional restrictions may apply.


Communication solutions at the speed of now

simplicity

SIMPLICITY

Connected Voice packs the communication features you need into an easy-to-use digital system that's ready any time you are.

SIMPLICITY

Connected Voice packs the communication features you need into an easy-to-use digital system that's ready any time you are.

simplicity

CLARITY

With Connected Voice, you get clean, crystal-clear digital quality with virtually every single call.

CLARITY

With Connected Voice, you get clean, crystal-clear digital quality with virtually every single call.

simplicity

TECHNOLOGY

Welcome to digital communication at the very cutting edge of technology. Connected Voice is built for the modern ways you live and work.

TECHNOLOGY

Welcome to digital communication at the very cutting edge of technology. Connected Voice is built for the modern ways you live and work.

woman with headset on laptop

Ready to get Connected Voice?

It's easy to get started.

  1. Choose your CenturyLink internet speed
  2. Choose your Connected Voice package
  3. Have them both installed together

Already a customer? Add Connected Voice here.

family on couch

Digital Phone Service

Connected Voice

Connected Voice is a Voice over Internet Protocol (VoIP) service that is provided through your CenturyLink internet connection. Connected Voice is designed with your connected life in mind. No matter how you message, meet, or call, get everything you need on one amazing platform.

Already a customer? Add Connected Voice here.

man on laptop

Voice Packages for your home

Basic Plan


  • Unlimited local & national long distance
  • e911 access
  • Voicemail
  • Simple plug and play setup
  • Imternational calling - 500 minutes per month to Canada, Germany, Mexico, Ireland, UK

 

 


$30/MO/USER

Limited availability. Services in select locations only. CenturyLink Fiber Internet subscription required. Taxes and fees apply. Offer Details

Professional Plan


  • All basic features
  • Take calls and be in contact anywhere on PC or cellphone
  • Conference calling
  • Instant messaging
  • Screen sharing
  • File sharing via instant message
  • Video conferencing
  • Receive faxes by email

$40/MO/USER

Limited availability. Services in select locations only. CenturyLink Fiber Internet subscription required. Taxes and fees apply. Offer Details

Connected Voice compatible equipment

Featured VoIP phone equipment

VoIP (Voice over Internet Protocol) service requires equipment connected to the internet. Connected Voice Professional service requires an IP phone, while the Basic service uses an ATA (Analog Telephone Adapter) to allow a traditional phone to be used with Connected Voice.

Available IP equipment

simplicity

PolyCom 250 IP phone

for Connected Voice Professional service

PolyCom 250 IP phone

for Connected Voice Professional service

simplicity

OBI 302 ATA

for Connected Voice Basic service

OBI 302 ATA

for Connected Voice Basic service

 

Frequently asked questions

Connected Voice offers all the features of traditional telephone (like caller ID, call waiting, voicemail, anonymous call block, etc.), plus more advanced features not available with most traditional telephone services, including mobility, voicemail to email, and email notifications.

Yes. The Basic Package does require a device called an ATA that plugs into a power outlet and an ethernet port on the modem, residential gateway, or service box. Your phone then plugs into the ATA. If you need multiple phones in different areas around your home or office, you may want to consider a base station and wireless phones as a solution.

No. The Professional package requires an IP phone, purchased through CenturyLink, that connects directly to your internet.

Yes. You will have the option to transfer your current number if it is not a CenturyLink number. When you are porting a number, once the order is submitted you will receive an email with instructions on how to complete the transfer process.

Electrical power is required for Connected Voice to work. If there is a power outage, digital service will not process calls, including Emergency 911. A battery backup is recommended and available for purchase.

A battery backup for Connected Voice is available for purchase if you are interested. It can support the gateway and the ATA in the event of a power outage.

Yes, some special equipment is required to provide service to your home or business:

  • Basic service requires an Analog Telephone Adapter (ATA) that plugs into your modem.
  • Professional service requires an IP phone that connects directly to your internet.