How to create a billing ticket

If you want to change your billing address, dispute a charge, clarify a charge, or request a refund you can submit a billing ticket using Control Center. After you submit the billing ticket, you can view the status of your ticket in Control Center.


You must have read/write billing permissions to submit a billing ticket. If you have questions about your permissions, contact your system administrator.

To create a new billing ticket:

  1. Click Billing, then click Billing Requests.

    Control Center lists all your billing tickets and detail for each ticket.


    • Billing Ticket #
    • Ticket Title
    • Status (status of the billing ticket)
    • Account (the account number the ticket was opened for)
    • Billed Date (the date of the last bill for the account)
    • Submitted (the date the billing ticket was submitted)
    • Last Activity (when the ticket was last updated)
screenshot from Control Center - Billing Tickets
  1. Click Create Requests.
screenshot from Control Center - Create Billing Ticket
  1. Click the blue down arrow () for the account you want.
  1. On the left, select the radio button for the type of billing ticket you want to create.
  1. From the list on the right, select the type of question, dispute, or change you have. (For example, if you selected Billing Name/Address/Contact/PO Change for the ticket type, you might select Billing Account Name or Address Change as the change type.)
screenshot from Control Center - create billing request
  1. Fill in the details for the billing tickets. Depending on the type of ticket you're creating, Control Center requests different information so CenturyLink can more efficiently process your request.
  1. When you're done, click Submit.

    You'll see a pop-up box confirming your ticket's been created. Within 24–48 hours, you ticket will be assigned to a billing specialist. As your ticket is processed, we'll notify you according to your alert settings. If you don't receive a confirmation email, double check that your contact information is correct. When your ticket is closed, we'll also notify you.

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