Troubleshoot bill-payment problems

If you're trying to pay your bill and are having trouble, try these tips to resolve your issue.

Short answer

Likely you need different permissions.

Full explanation

If you can't see the Billing tab, you probably don't have read or write billing permissions. Contact your Control Center system administrator and ask about getting your permissions changed.

Short answer

Not all accounts can be paid electronically.

Full explanation

If you don't see all your accounts listed, it could be that the missing ones can't be paid electronically. Some local service accounts (CLA) cannot be paid using AutoPay. Only accounts that can be paid online are shown. Or, you may not have permission to view all your organization's accounts.

Short answer

A small charge is a way to validate new credit and debit cards.

Full explanation

If you made a credit card payment, but only see a $1 charge on your card, don't worry. Everything's correct. The small charge is our way of validating new credit and debit cards. It will be refunded and the correct amount debited after the card is verified.

Short answer

The system needs more time to process billing data.

Full explanation

If your payment hasn't posted to your account, give it a bit more time. It can take up to five business days for a payment to be authorized and posted to your CenturyLink account.