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If your organization has at least one active billing account with CenturyLink, you can register yourself as a Control Center user. You will need your organization's CenturyLink account number and current invoice number. Guest accounts are not available.
Register as a Control Center user
Tips for usernames and passwords
Important: To help ensure your Control Center user profile remains secure, here is how we actively clean up unused Control Center profiles:
If you enter a name and get a user already exists message, it means someone in the system has already reserved that name. You'll need to try another username. For example, if johndoe doesn’t work, try johndoe12 instead.
When you delete a user manually, the username remains unavailable for 30 days. After 30 days, you (or someone else) can reuse that username. Usernames that are automatically deleted from Control Center (after 12 months of inactivity) are available immediately after the user is deleted.
You can reset a forgotten username.
We encourage you to create even stronger passwords. One suggestion to create a stronger password is to write a sentence you'll remember and then use the first letter from each word in the sentence to create your password. For example, I bought a little red Corvet for $9000 in 1999 becomes IbalrCf$9i1. Here are more tips:
You can easily reset a forgotten password or change it.
To make changes to your profile:
2. In the upper-right corner, click on your username, then click My Profile
3. Click Update User Details and make any changes
4. When you're done, click Save & Return to Profile
You can make changes to your Control Center profile such as: change your name, password, email address, phone number(s), time zone, mailing address, and security questions.
It's important to keep your contact information up to date. At a minimum, keep your email address current — this is how we alert you when orders are complete, systems are down, or tickets have been updated. (To enable text alerts, you'll also need to fill in your mobile phone number.)
If you need to change your enterprise ID, enterprise name, or username, you'll need to contact your system administrator.
Get help with problems signing in to Control Center, such as an error message or getting locked out of your account.
You can reset a forgotten username or password.
If you are certain you're entering the correct username and password, the problem might be how you're entering the information:
For some customers, the system automatically adds @control.centurylink.com to the end of their username. For example, if your username is sallysmith, the system would change it to be firstname.lastname@example.org. If you see this happen with your username, do not delete the @control.centurylink.com. It's there for a reason and is part of the login process.
After several unsuccessful login attempts, Control Center locks your account for security purposes. This is a preventative measure against unauthorized people accessing your account.
If your account is locked, you'll receive an email with instructions on how to proceed. If your login credentials are correct, the problem could be with your browser. If Control Center is running slowly, that could also be a browser problem.
The first and easiest thing to try is to close and restart your browser. If that doesn't work, try these next steps:
Sometimes login problems have to do with your IP address. For instance, if you work for a government agency and have tried the things mentioned in this article without success, you should consult your IT department. The problem may be that your computer was temporarily disconnected from your network. Resetting or renewing your static IP address could solve the problem.
Control Center Topics
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