Small Business help

Retreiving your username or password

If you've forgotten your username or password (or both), you can retrieve them in Control Center. If you've forgotten both your username and password, retrieve your username first, then your password. You'll need to know the answers to the security questions you created when you registered as a Control Center user and you'll need to be able to access the email address associated with your Control Center user profile.

If you've forgotten your password and have tried to log in several times, your user profile may be locked. If your user profile is locked, you can still retrieve your password, but you must wait thirty minutes for your user profile to be unlocked before trying to log in again.

Note: To access Control Center, you have to be a registered user. If your organization has at least one active billing account with CenturyLink, you can create a Control Center user profile.

Retreiving your password

To retrieve your password:

  1. Open a browser and go to the Control Center login page.
  1. Click Forgot username/password.
  1. Select the  I forgot my Password radio button.
  1. In the username field, type your Control Center username.

  2. In the Email field, type the email address associated with your Control Center username.

  3. Select the I'm not a robot reCAPTCHA checkbox.

  4. Click Submit.
  1. Type the answer to your security question.

  2. Click Submit.

    Control Center resets your password and sends you an email with a new, temporary password.
  1. Click Proceed to Login.

  2. Use the instructions we sent in an email to log in. If you don't receive an email from CenturyLink, or you have a problem with any part of this process, contact us and we'll help get your Control Center access restored.

    Here's an example of the email you should receive:
  1. On the Control Center login page, type your username and temporary password.

  2. Click Log In.

    Control Center prompts you to choose a new password.
  1. Type your current (temporary password), then type and confirm your new password. Use the password strength meter (below the password fields) and the guidelines on the right to help you select a password. (Get help choosing a password.)

  2. Click Save & Go to Control Center.

Retreiving your username

To retrieve your username:

  1. Open a browser and go to the Control Center login page.
  1. Click Forgot username/password.
  1. Click I forgot my Username.
  1. In the Email field, type the email address associated with your Control Center username.

  2. Select the I'm not a robot reCAPTCHA checkbox.

  3. Click Submit.

  4. Use the instructions in the email we sent you to log in. If you don't receive an email from CenturyLink, or you have a problem with any part of this process, contact us and we'll help get your Control Center access restored.

    Here's an example of the email you should receive:
  1. On the Control Center login page, type your username and temporary password.

  2. Click Log In.
Not quite right?
Try one of these other, popular support topics:
        Billing support
        Repair tickets
        User profiles
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