Reset your Control Center username or password

If you've forgotten your username or password (or both), you can reset them in Control Center. If you've forgotten both, reset your username first, then your password. You'll need to know the answers to the security questions you created when you registered as a Control Center user and you'll need to be able to access the email address associated with your Control Center user profile.

 

If you've forgotten your password and have tried to sign in several times, your user profile may be locked. If this is the case, you can still reset your password, but you'll have to wait thirty minutes for your user profile to be unlocked before trying to sign in again.

How to reset your Control Center username

  1. Go to the Control Center login page.

  2. Click Forgot username/password.

  3. In the Email field, type the email address associated with your Control Center username.

  4. Select the "I'm not a robot" reCAPTCHA checkbox and click Submit.

  5. Click I forgot my Username.

  6. You'll get an email. Follow the instructions in the email to sign in. If you don't receive an email from CenturyLink, or you have a problem with any part of this process, contact us and we'll help get your Control Center access restored.

How to reset your Control Center password

  1. Go to the Control Center login page.

  2. Click Forgot username/password.

  3. Select the  I forgot my Password radio button.

  4. Enter your Control Center username. If you've forgotten this too, follow the instructions above to reset it before resetting your password.

  5. Enter the email address associated with your Control Center username.

  6. Select the "I'm not a robot" reCAPTCHA checkbox and click Submit.

  7. Enter the answer to your security question and click Submit. Control Center will reset your password and send you an email with a new, temporary password.

  8. Click Proceed to Login and enter your username and temporary password.

  9. Click Log In. Control Center will prompt you to choose a new password.

  10. To choose a new password, first enter your current, temporary password, then type and confirm a new password. Use the password strength meter (below the password fields) and the guidelines on the right to help you select a password. 

  11. Click Save & Go to Control Center.

Change your Control Center password

To increase security, you should change your password periodically. If you need to change your enterprise ID, enterprise name, or username, contact your system administrator.

  1. Go to the Control Center login page.

  2. In the upper-right corner, click on your username, then select My Profile.

  3. Click on Update User Details.

  4. Type your new password in both the New Password and Confirm Password fields. 

    While you're changing your password, it's a good idea to make any updates to your profile information.

  5. When you're done, click Save & Return to Profile.

Note: Depending on when you last updated your profile, you may also be required to update your security questions.