Wholesale: Products & Services

CenturyLink™ Broadband for Resale - V20.0

Note: This product is also known as Qwest® Broadband for Resale (QBR)

History Log

Product Description

CenturyLink Broadband for Resale 2011 (CBR) is the contractual name for wholesale, commercial, high speed internet services purchased by Competitive Local Exchange Carriers and Resellers (collectively referred to herein as "CLECs") for resale to their Resale and CenturyLink™ Local Services Platform (CLSP™) end user customers.

Whether called broadband, high speed internet, or Digital Subscriber Line (DSL), this service provides end users with fast and reliable internet connectivity and continuous dedicated access to a selected Internet Service Provider (ISP) with compatible Resale and CLSP™ products.

With CBR 2011, CLECs will now have access to CenturyLink's latest deployment of Ethernet-based ADSL2+ and VDSL 2 transport technologies. The CLEC keeps the same quality Rate Adaptive Subscriber Line (RADSL) Asynchronous Transport Mode (ATM) based transport without internet access and with the addition of Ethernet services CLECs now have access to faster transport packaged with CenturyLink internet access service.

CBR 2011 is available with voice services (voice and data are transmitted concurrently over a single local loop and 'split' at the serving central office or remote terminal) or on a data only, no-voice ('standalone') basis. Connection speeds from up to 256Kbps downstream to up to 12Mbps downstream are available dependent upon network configuration and compatibility.

CBR 2011 is billed to you at compelling month-to-month wholesale rates. With significant discounts off of residential and business retail rack rates, you're sure to agree that CBR 2011 offers compelling margin opportunities while helping to complete your end-user service offerings!

Highlights of CBR 2011 Enhancements;

  • Expanded access to include many Ethernet-based services
  • Where available, downstream speeds of up to 20Mbps and upstream speeds of up to 5Mbps
  • Connectivity to CenturyLink-provided internet access (no email)
  • Purchase of modems

CBR 2011 with CLSP™ Voice Services

CBR 2011 is available with compatible CLSP™ Business and Residential, CLSP PBX Analog (non-DID trunks), and CLSPCentrex 21, CLSPCentrex Plus, and CLSPCentron® services. Standalone service is not available with CLSP™.

CBR 2011 with Resale Services

CBR 2011 is available with compatible Resale Business and Residence Service, PBX Trunk Service, Centrex 21, Centrex Plus and Centron®, and Centrex Prime®.

Standalone CBR 2011 Service is also available under the Resale process. Standalone service is strictly a data line and does not include analog voice transmission capabilities or 911 services.

The following CBR 2011 services are available:

ADSL/ATM Services for Business End-Users (Business, Centrex, and PBX)
Product USOC Connection Speeds up to:
CenturyLink™ High-Speed Internet not including Internet Access or ISP features
GRLSB 256 Kbps downstream/upstream
GRLA8 640 Kbps downstream/256 Kbps upstream
GRLZB

Standalone: GRLZC
1.5 Mbps downstream/896 Kbps upstream
GRL3B

GRL5B

GRL7B

Standalone: GRL3C GRL5C GRL7C
The provisioned Connection Speed depends on loop qualification:

3 Mbps downstream/640 Kbps upstream

5 Mbps downstream/896 Kbps upstream

7 Mbps downstream/896 Kbps upstream
Add Office Basic NMO77 Available on all Connection speeds listed above
ADSL2+ and VDSL2 Ethernet Services for Business End-Users (Business, Centrex, and PBX)
Product USOC Connection Speeds up to:

Office Basic (required)

NMO77  

Office Basic

 1.5Mbps downstream

896Kbps upstream

EHXDB

Stand-Alone:

EHXDC
1.5 Mbps downstream/896 Kbps upstream
Office Basic

7 Mbps downstream

896Kbps upstream
EHXE8

EHXCB

EHXBB

Stand-Alone:

EHXE9

EHXCC

EHXBC

The provisioned Connection Speed depends on loop qualification:

3 Mbps downstream/640 Kbps upstream

5 Mbps downstream/896 Kbps upstream

7 Mbps downstream/896 Kbps upstream

Office Basic

 12 Mbps downstream

896Kbps upstream

EHXAB

Stand-Alone:

EHXAC

12Mbps downstream/ 896Kbps upstream

Office Basic

 7 Mbps downstream

5 Mbps upstream

EHXKB

EHXLB

Stand-Alone:

EHXKC

EHXLC

The provisioned Connection Speed depends on loop qualification

5Mbps downstream/ 5Mbps upstream

7Mbps downstream/ 5Mbps upstream

Office Basic

 12 Mbps downstream

5 Mbps upstream

EHXMB

Stand-Alone:

EHXMC

12Mbps downstream/ 5Mbps upstream

Office Basic

 20 Mbps downstream

896 Kbps upstream

EHXHB

Stand-Alone:

EHXHC

20 Mbps downstream/ 896 Kbps upstream

Office Basic

 20 Mbps downstream

5 Mbps upstream

EHXNB

Stand-Alone:

EHXNC

20 Mbps downstream/ 5 Mbps upstream

ADSL/ATM Services for Residential End-Users
Product USOC Connection Speeds up to:
CenturyLink High-Speed® Internet not including Internet Access or ISP features GRLSM 256 Kbps downstream/upstream
CenturyLink High-Speed® Internet Silver not including Internet Access or ISP features
GRLAM 640 Kbps downstream/256 Kbps upstream
GRLZM

Stand-Alone: GRLZS
1.5 Mbps downstream/896 Kbps upstream
CenturyLink High-Speed® Internet Platinum not including Internet Access or ISP features GRL3M

GRL5M

GRL7M

Stand-Alone: GRL3S GRL5S GRL7S
The provisioned Connection Speed depends on loop qualification:

3 Mbps downstream/640 Kbps upstream

5 Mbps downstream/896 Kbps upstream

7 Mbps downstream/896 Kbps upstream
Add Internet No E-Mail NMO4T Available on all Connection speeds listed above
ADSL2+ and VDSL2 Ethernet Based Services for Residential End-Users with No E-Mail Included
Product USOC Connection Speeds up to:
Internet No E-Mail (required) NMO4T Applied with each transport USOC
CenturyLink High-Speed® Internet No E-Mail Included 1.5M/896K

EHXDX

Stand-Alone:

EHXDS
1.5 Mbps downstream/896 Kbps upstream
CenturyLink High-Speed® Internet No E-Mail Included 7M/896K

EHXE7

EHXCX

EHXBX

Stand-Alone:

EHXEJ

EHXCS

EHXBS

The provisioned Connection Speed depends on loop qualification:

3 Mbps downstream/640 Kbps upstream

5 Mbps downstream/896 Kbps upstream

7 Mbps downstream/896 Kbps upstream
CenturyLink High-Speed® Internet No E-Mail Included 12M/896K

EHXAX

Stand-Alone:

EHXAS

12Mbps downstream/ 896Kbps upstream

CenturyLink High-Speed® Internet No E-Mail Included 7M/5M

EHXKX

EHXLX

Stand-Alone:

EHXKS

EHXLS

The provisioned Connection Speed depends on loop qualification

5Mbps downstream/ 5Mbps upstream

7Mbps downstream/ 5Mbps upstream

CenturyLink High-Speed® Internet No E-Mail Included 12M/5M

EHXMX

Stand-Alone:

EHXMS

12Mbps downstream/ 5Mbps upstream

CenturyLink High-Speed® Internet No E-Mail Included
20 Mbps/ 896Kbps

EHXHX

Stand-Alone:

EHXHS

20 Mbps downstream/ 896 Kbps upstream

CenturyLink High-Speed® Internet No E-Mail Included
20 Mbps/5 Mbps

EHXNX

Stand-Alone:

EHXNS

20 Mbps downstream/ 5 Mbps upstream

Downstream speeds refer to data rates from the network to the end-user. Upstream speeds refer to data rates from the end-user to the network. Service speeds are "up to" and CenturyLink will provision your line at the maximum speed it qualifies for within the speed range of the service you selected. Actual speed varies depending on various factors. CenturyLink may limit speeds.

Availability

CBR 2011 Services are available where facilities exist throughout CenturyLink QC on loops that meet specific conditions, e.g., distance from the CO, as determined by the "loop qualification" process.

CenturyLink broadband may not be available in all areas or at the rates or speeds generally marketed. Availability of service depends on availability and limits of CenturyLink wire centers and facilities. Service will not be provided using unsuitable facilities or if provision of service creates interference with other services. Service is offered only to location(s) qualified by CenturyLink line qualification procedures. Some lines may not qualify for the service even if initial tests qualified such lines. Speed and availability of service are not guaranteed and may be limited by a variety of factors including but not limited to the physical condition of the line and wiring at the location, of service, phone line qualifications, computer performance/configuration, and network/Internet congestion. Service is provided on a per-line basis, and the actual throughput and connection speed of your service depends on a number of factors such as Internet traffic and congestion or bandwidth, distance of the premises from a CenturyLink central office, viruses or spy ware, server speed of the Web sites to which the end user connects, traffic and congestion on the premises network or corporate LAN, and Windows PC settings, in addition to the factors listed above. Uninterrupted or error-free service is not guaranteed.

If an end user with broadband service moves to another location (including a move within the same building) broadband service is not guaranteed at the new location. The new/moved line must be re-qualified for Service and nonrecurring charges (NRCs) applicable to new Service will apply.

CenturyLink Retail High Speed Internet/Broadband Service Promotions are not available.

Grandfathered CenturyLink DSL services, such as CenturyLink DSL Pro products, installed under predecessor wholesale broadband contracts, e.g. CenturyLink Commercial Broadband Services (QCBS), remain available under CBR unless or until notification is provided by CenturyLink. CenturyLink will accept no order activity except Disconnection on the broadband portion of these lines. Rates for the services are published in the CenturyLink High Speed Internet Rate Card.

Broadband Technology Availability Restrictions

Certain CenturyLink retail broadband products may not be available in all areas with broadband availability. Availability may be determined by both capacity and/or the technology deployed in the area of the broadband request. When you request conversion to wholesale of any existing account that includes these or any other unavailable broadband services, you may request retention of broadband functionality by changing that unavailable service to one of the available products listed in this PCAT (provided that the impacted end-user premises loop qualifies for service).

CenturyLink continues to upgrade its network to support the increasing demand for end user bandwidth. As a result, traditional ATM based technology is being overlaid or increasingly replaced with Ethernet based ADSL2+ and VDSL2 technology. Ethernet based infrastructure may also be referred to as Fiber to the Node (FTTN).

Please note that the serving technology may impact specific service requirements, such as available speed, modem type and ISP options.

Technology USOC Class

Speed

Downstream/Upstream

Modem

Type
Internet Access
ATM        
ADSL GRLXX 256K,1.5M, 7M/896K PPPOA or PPPOE Third Party/CenturyLink
Ethernet        
ADSL2+ EHXXX 1.5M,7M,20M/896K PPPOE CenturyLink
VDSL2 EHXXX

1.5M,7M, 12M, 20M/896K

7M,12M, 20M/5M

VDSL CenturyLink

CenturyLink IP Broadband services installed with CLSP™ or Resale lines due to Service Interference issues under predecessor wholesale broadband contracts, e.g. QCBS, remain available under CBR 2011 unless or until notification is provided by CenturyLink. CenturyLink will accept no order activity except Disconnection on the broadband portion of these lines. Rates for the services are published in the CenturyLink High Speed Internet Rate Card.

Modems:

Modems are available for purchase from CenturyLink. Shipping and delivery charges will also apply.

No bulk purchase option for modems is available through CenturyLink.

If CLEC provides modems to the end user, such modems must be compatible with the service and transport technology. For ADSL2+ provisioned EHXXX services, an approved PPPOE compatible modem is required. For new VDSL2 provisioned EHXXX service, a VDSL2 compatible modem ordered from CenturyLink is required. Conversion or upgrade of existing service may also require a modem change.

If a modem is purchased on your CenturyLink order, CenturyLink will determine which modem is compatible with the transport technology. CenturyLink reserves the right to change available modem manufacturers and/or select the modem models. See CenturyLink Modems.

When converting a CenturyLink account with a leased modem, an automatic notification will be sent to the end user requesting modem return.

Internet Access:

When choosing CenturyLink High-Speed® Internet No E-Mail or Office Basic®, CenturyLink will provide the internet access. Internet access does not include email or premium ISP features.

CLECs may continue to order and purchase CenturyLink Connect® not including Internet Access or ISP features for residential lines or CenturyLink™ High-Speed Internet not including Internet Access or ISP features for business lines, but CLECs must then choose an ISP provider.

Installation Options:

CLEC provides installation direction to the end user for all services utilizing a third party ISP. This may include the Self-Install option or a CLEC provided technician installation.

In addition to the Self Install option or a CLEC provided technician installation, for service that includes CenturyLink CenturyLink HSI No E-Mail Included/Office Basic the CLEC may choose to have a CenturyLink technician installation.

Standard Installation the CenturyLink technician will connect one wired computer to a CenturyLink modem and to the HSI service.

Networking Installation the CenturyLink technician connects multiple (Residence up to 5, Business up to 8) wired and wireless computers to a CenturyLink Advanced Networking modem and to the HSI service.

A tech install is required for all orders with 12Mbps or higher downstream or 5Mbps or higher upstream speeds by CenturyLink technician.  The reason for the tech install for these speeds is to ensure the full capability is delivered to the end user. To ensure optimum performance, a Standard or Professional Networking Installation is required for HSI with 12Mbps or higher download speed or 5Mpbs and higher upstream speeds. The installation optimizes the connection and service, eliminating interference caused by the customer's inside wire. If you choose not to have a DSL Tech Install, include the following in the Remarks field: "DSL Tech Install refused." For Tech Install and Ordering requirements see DSL Tech Install Ordering.

Terms and Conditions

CBR 2011 services are provided under terms and conditions and rates of a Commercial Agreement.

Unless requesting Standalone service, you must also be the provider of record of the underlying voice service when requesting broadband service.

You may order new service subject to loop qualification and availability or convert existing CenturyLink retail end users with high speed internet service to CenturyLink Resale or CLSP™ service and maintain the high speed internet service, if that service is available with CBR 2011 , as provided in Product Description. Following service conversion, any existing Customer Premise Equipment (CPE) (e.g., modems, filters) will not be maintained or changed by CenturyLink.

It is your responsibility to provide your end-users with CPE, marketing materials, installment instructions, and Tier 1 Technical Support. You may choose, however, to purchase modems, filters and installation instructions from CenturyLink. Tier 1 Technical support and any other peripherals will remain your sole responsibility.  CPE must meet current minimum System Requirements and the end user must be equipped with a currently qualified CenturyLink Modem.

Modem Technology USOC* Res/Bus Modem Type
ADSL/ADSL2+ DXLY6 Res/Bus - Advanced wireless
VDSL2 DXLY6 Res/Bus - Advanced wireless

Upon order, the modem and shipping charges will be added and reflected on the bill.

Additional filters may be purchased using USOC DXLYA. If ordered at time of modem order then no shipping applies. If ordered separately shipping and handling will apply.

Installing or using CenturyLink broadband with CPE that does not meet minimum system requirements limits functionality, availability, and support and may damage CPE, software, peripherals or data. CenturyLink reserves the right to revise minimum requirements.

When ordering a GRLXX service, you must select a qualifying ISP (including CenturyLink) when you submit your service request. If your selected ISP no longer has a relationship with CenturyLink or no longer offers service in your area, CenturyLink will contact you to determine a qualifying alternative ISP and the destination change charge will be waived. Note that destination change charges do apply for any other ISP changes.

When ordering an EHXXX service, CenturyLink must be selected as the ISP (NMOXX USOC).

Service Conditions

You and your end-users are subject to the CenturyLink™ Broadband Subscriber Agreement, Acceptable Use Policy (AUP), and Excessive Use Policy (EUP) which include certain service restrictions and requirements including but not limited to:

  • A prohibition on sending "Spam" and other excessive usage information
  • Liability
  • Information on service termination/suspension
  • Potential damage
  • Information gathering and monitoring

CenturyLink may disclose information in accordance with our Privacy Policy and the Subscriber Agreement to a governmental agency when permitted to do so by law, or if necessary

You assume total responsibility for use of this Service. CenturyLink exercises no control over and disclaims any responsibility for the content created or accessible using the Service and for actions taken on the Internet. CenturyLink recommends that the service not be used in high risk activities where an error could cause damage or injury.

CenturyLink High Speed Internet Service Management Tools

CenturyLink utilizes various walled gardens to help manage security and usage abuse on its network. The offender will receive notice of the enforcement and instructions to resume normal operation. Repeated abuse may result in disconnection of the high speed portion of the end user’s service. For additional supporting documentation on the walled garden and enforcement, see Wholesale Walled Garden Support Documentation.

Technical Publications

Technical characteristics are described in:

Pricing

Rate Structure

MRCs and NRCs for broadband service are published in the CenturyLink High Speed Internet Rate Card. Contractual discounts are provided in your Agreement, but effective discounts that apply to the services will be posted to the Commercial Agreements website

Note that the CenturyLink High Speed Internet Rate Card. includes all Broadband services available from CenturyLink, including some services that are not available under CBR 2011. (See the Product Section of this PCAT to review available CBR 2011services and speeds). When referencing a Rate Card be sure to use the Consumer Rate Card for your residential end users and the Business Rate Card for your business

The connection speed that you may request provisioned is determined by your Loop Qualification response.

Rates

Your CBR 2011 Agreement includes a base discount on the Broadband Activation Fee and CenturyLink modem NRCs. Except for these NRCs, all charges provided in the CenturyLink High Speed Internet Rate Card apply as published.

Your CBR 2011 Agreement includes base MRC discounts that will apply to the available services in the CenturyLink High Speed Internet Rate Card.

The effective discount for applicable NRCs and MRCs is available in the CBR 2011 tab of the Commercial Agreements section of the Wholesale website. The effective discounts are subject to modification by CenturyLink in accordance with the terms and conditions of your CBR 2011 Agreement.

Regulations and Policy

Your Interconnection Agreement must include specific terms and conditions and rates to purchase any underlying Resale or CLSP™ voice service. See Implementation for additional information if you need to amend your Interconnection Agreement.

CenturyLink broadband services are offered by CenturyLink on a non-common carrier, Title I basis and are not tariffed. Service is offered only under terms and conditions and rates of a commercial wholesale CBR Agreement.

Features/Benefits

Features Benefits
Speed availability Meets wide variety of residential and business data transmission needs.
Available throughout CenturyLink QC. Our network offers fast speeds at compelling rates in rapidly growing, geographically diverse market areas without the cost of buying or building field facilities.
Uses end-users existing phone lines to deliver both voice and data Provides one-stop shopping for voice and data transmission lines.
Standalone service delivers a data line only Standalone is the solution for users looking to reduce their monthly telecom spend while maintaining broadband access on dedicated facilities.

Applications

Broadband service has become a nearly obligatory offering in all carriers' end user portfolios. High-speed connectivity needs of today's residential and business end-users include Internet access, corporate LAN access, Telecommuting, Desktop video conferencing and more.

Implementation

Product Prerequisites

If you are a new wholesale customer and are interested in doing business with CenturyLink wholesale, please visit the Prospective Customer Inquiry Form.

To purchase CBR 2011, you need to be a certified CLEC or Reseller with a current Interconnection Agreement, a CLSP™ Commercial Agreement, if applicable, and an executed CBR 2011 Commercial Agreement.

Pre-Ordering

General pre-ordering activities are described in the Pre-Ordering Overview.

Loop Qualification

You must perform Loop Qualification by service address or Working Telephone Number (WTN) before ordering new or upgrading existing broadband service to determine if, and at what speeds, broadband is available on that existing WTN or at the end user's location.

You may submit broadband installation requests simultaneously with your CLSP™ or Resale voice service installation request (New, Change, or Transfer orders) if the address qualifies for broadband service.

Loop qualification will qualify addresses and WTNs for CenturyLink broadband and will return the highest speed available. The loop qualification response will be either ATM (ADSL) and Ethernet will reflect ADSL2+ or VDSL2, based upon your query selection, and is available by:

  • Using the IMA process detailed below
  • Submitting a request for Bulk Loop Qualification (20 or more TNs or addresses), as described below

    Note: The bulk qualification can be requested for ATM based broadband only or ATM/Ethernet based broadband.

  • Calling the CSIE at 866-434-2555.

For Standalone service, you must perform a Loop Qualification by address and the response must be 1.5 Mbps or greater. When submitting a Local Service Request (LSR), the TNS field must be populated with either a reserve TN or a placeholder TN. CenturyLink will provide a data TN upon Firm Order Confirmation (FOC)). When the Loop Qualification response is 'Out of Capacity', do not submit a request for new standalone broadband service.

Loop Qualification using IMA

To qualify by WTN, the account must be posted to CenturyLink billing systems. In Border Towns, you may qualify either the dialable WTN or the billing WTN. Additional information on Border Towns can be found in the Pre-Ordering Overview.

Bulk Loop Qualification Process

To request Loop Qualification on more than 20 addresses or TNs, create and submit to CenturyLink spreadsheets as described in Appendix E of the Loop Qualification and Raw Loop Data CLEC Job Aid..

Loop Qualification Provisional Response

A 'Provisional' response to a Loop Qualification request means that broadband may be available contingent upon certain network activity.

Provisional Qualification

To authorize CenturyLink to attempt to provision broadband on a provisionally qualified WTN or address, populate the SCA field on your Local Service Request (LSR) with 'Y'. This action authorizes CenturyLink to perform a UDC removal or line move, at no additional charge, to allow installation of the broadband service. If a line move or UDC removal is not possible, CenturyLink will send you a jeopardy notice for the LSR.

Note that line moves and UDC removal are not available on N & T orders, C orders adding a new line simultaneously with broadband or on Standalone service.

Provisioning Qualification – Grooming

To authorize CenturyLink to evaluate feasibility for grooming facilities to provision broadband on a provisionally qualified WTN or address, populate the SCA field on your LSR with ‘Y’. CenturyLink will evaluate and, when feasible, groom facilities which might include network rearrangements and removal of loads and/or bridge tap at no additional charge to allow installation of the broadband service.  CenturyLink will indicate the order status via jeopardy notices for the LSR. If grooming is not feasible, this will be communicated in the jeopardy notice,

Other Pre-Ordering Information

Information regarding ADSL Loop Qualification and Qualification Characteristics may be found in Appendix E of the Loop Qualification and Raw Loop Data CLEC Job Aid.

For ISP name validation, refer to the Interconnect Service Center or your Account Manager.

Requirements for pre-ordering are described in Local Service Ordering Guidelines (LSOG) Pre-Order.

Speed Upgrade

On rare occasions, your existing customer may qualify for a higher speed at its service address than the WTN assigned at the service address may qualify for. If you have verified that the address qualifies for a higher speed through the address qualification tool, you may submit a speed change request using Fax/Gateway by adding a remark indicating that the address qualifies for a higher speed. CenturyLink will validate whether the address qualifies for a higher speed based on the available facilities and will either accept or reject the request. This will also apply for new CBR service on an existing account.  In the event that CenturyLink accepts the LSR, CenturyLink will attempt to provision broadband at the higher speed. If CenturyLink accepts the LSR but determines that it is not able to provision the higher speed, CenturyLink will follow existing Jeopardy procedures.

CenturyLink™ Host Volume Discount Program arrangements are not available under this agreement. This arrangement is indicated by the presence of a broadband USOC followed by a 'DVDP' Field Identifier (FID) on the CSR. When you request conversion of an existing Retail service with this arrangement, CenturyLink will remove the DVDP FID from the account while keeping end-user broadband functionality in place. This process will take down the Volume Discount Program's Host ISP; therefore an ISP Host change is required during the conversion process.

Tech Install Appointment

If a CenturyLink Tech Install is desired, the CLEC should reserve an appointment in IMA Pre-Order Schedule Appointment.  Under the Schedule Appointment option, enter one or more of the following USOCs in the field ‘Enter Other Work Required USOC’.  Entering one of these USOCs will reserve an appointment with a broadband technician and defines the amount of time required to complete the order.

Dispatch for all new connect orders, this may include broadband ordered with voice or straight broadband as standalone service.

New connect with voice
  • GFR (Res)
  • GFB (Bus)
New connect standalone
  • GFR (Res “Pure” no voice)
  • GFB (Bus “Pure”, no voice)
Technician dispatch to remote terminal – technology change (GRL++ to EHX++)
  • VT6RT  (RT cross connect)

Additional codes to be added when also selecting Tech Installs with the order:
1CRMC, 1CRM9, 1CRA1, 1CRA2, 1CRA3.

Description USOCs
Standard Tech Installation
  • 1CRMC (ATM / ADSL2+ Technology)
  • 1CRM9 (VDSL2 Technology)
Networking Installation – 2 PCs

Residential
  • 1CRMC+ 1CRA1 (ATM / ADSL2+ Technology)
  • 1CRM9 + 1CRA1 (VDSL2 Technology)1
Networking Installation – 3-5 PCs

Residential
  • 1CRMC + 1CRA1 + 1CRA2 (ATM / ADSL2+ Technology)
  • 1CRM9 + 1CRA1 + 1CRA2 (VDSL2 Technology)
Networking Installation – 2 PCs

Business
  • 1CRMC + 1CRA3 (ATM / ADSL2+ Technology)
  • 1CRM9 + 1CRA3 (VDSL2 Technology)
Networking Installation – 3-5 PCs

Business
  • 1CRMC + 1CRA3+ 1CRA2 (ATM / ADSL2+ Technology)
  • 1CRM9 + 1CRA3 + 1CRA2 (VDSL2 Technology)

Ordering

General ordering activities are described in the Ordering Overview.

Service interval guidelines are found in the Service Interval Guide (SIG).

Orders should be placed using the IMA Graphical User Interface (GUI), the IMA Extensible Markup Language (XML), or faxed to 888-796-9089. Service requests are submitted using the following LSOG forms:

  • Local Service Request (LSR)
  • End User (EU)
  • Resale Service (RS), if applicable
  • Port Services (PS), if applicable
  • Centrex Resale Service (CRS)
  • Directory Listing (DL), if applicable

Follow the field entry requirements described in the LSOG. Information regarding directory listings is available in the White Pages Directory Listings PCAT. When Standalone Service is the only service on an account, a directory listing is required but the listing will not be sent to the CenturyLink Listings database.

USOCs and FIDs are described in the Universal Service Order Codes (USOCs) and Field Identifiers (FIDs) Overview.

To change a WTN on a line with broadband, the new TN must not be a currently working number in a CenturyLink switch. The TN cannot be "swapped" for another line. To "swap" a working TN, the broadband service must be removed prior to the TN swap.

On the RS, PS or CRS form in the MEGACENTNM field include the Mega Central Name that matches the valid Mega Central Circuit ID.

Beginning in April 2011, when the CLEC requests CenturyLink as the Internet provider, they may populate the MEGACENTNM field with USWNET and IMA will retrieve the LATA specific data. When the LSR is submitted, the LATA specific data will be saved in this field.

Table: CenturyLink provided internet access is available in these locations:

MEGACENTNM LATA CITY AREA STATE
uswnetphnx 666 Phoenix AZ
uswnettcsn 668 Tucson AZ
uswnetclsp 658 Colorado Springs CO
uswnetdnvr 656 Denver CO
uswnetbois 652 Boise ID
uswnetcdrr 635 Cedar Rapids IA
uswnetdesm 632 Des Moines IA
uswnetdvnp 634 Davenport IA
uswnetsxcy 630 Sioux City IA
uswnetdlth 624 Duluth MN
uswnetmpls 628 Minneapolis MN
uswnetroch 620 Rochester MN
uswnetstcd 626 St Cloud MN
uswnetbzmn 650 Bozeman MT
uswnetmssl 648 Missoula MT
uswnetgdis 646 Grand Island NE
uswnetomah 644 Omaha NE
uswnetsxfl 640 Sioux Falls SD
uswnetalbq 664 Albuquerque NM
uswnetbsmr 638 Bismarck ND
uswnetfarg 636 Fargo ND
uswneteugn 670 Eugene OR
uswnetptld 672 Portland OR
uswnetslkc 660 Salt Lake City UT
uswnetspkn 676 Spokane WA
uswnetsttl 674 Seattle WA
uswnetchyn 654 Cheyenne WY

The appropriate broadband USOCs must be indicated in the FEATURE section of the RS, PS, or CRS form. If the loop qualification response indicates a specific technology is available at the requested speed, the CLEC may choose that technology by using the following entries;

Feature Feature Detail
EHX++ /NTI ADSL2+ or
/NTI VDSL2

This entry may also be required to retain the same technology on a conversion or speed change request.

When ordering Standalone service, use USOC GFB for Business end users and USOC GFR for Residential end users for the line USOC. Populate the TNS field on the RS form with either a reserve TN or a placeholder

When changing an existing voice with broadband service to Standalone service, note that the TN will be changed to a data TN. Feature Activity (FA) Types:

FA FEATURE
C 1FB
T GFB
D GRLZB
N GRLZC

When changing from an existing Standalone service to a voice line with broadband service, the TN will be changed to a voice TN. Feature Activity (FA) Types:

FA FEATURE
C GFB
T 1FB
D GRLZC
N GRLZB

On ACT = C, you may need to include LNA = X along with the TNS field containing the new TN and OTN field populated with the old data TN. Any new features would be added by FA = N.

The PIC and LPIC fields on the RS form must be populated with NONE for Standalone Service.

The data TN on Standalone service will be changed if the service is moved to a new location.

If prior to the scheduled installation due date CenturyLink determines that the Loop Qualification result was a false positive, CenturyLink will make every attempt to provision the Service (including performance of line move or UDC removal) within the original scheduled DD without requiring a supplemental LSR (SUP). If CenturyLink cannot complete provisioning on or before the original scheduled DD, CenturyLink will send to you a jeopardy notice and request that you submit a SUP, within 4 business hours, with a Y in the SCA field authorizing the standard interval. Additional information on the jeopardy process can be found in Provisioning and Installation Overview.

You may retain existing TNs with broadband service on T&F orders. Dual service is not allowed. For additional information on T&F telephone number retention, refer to the Port Within (Location Portability) section of the Port Within PCAT.

Partial migrations, conversions, consolidations and deconsolidation

To minimize or avoid extended broadband service interruption on the due date for these order activities where broadband is being retained, LSRs should include the following information:

FIELD ENTRY
Manual Indicator Y
Remarks Partial Migration with CenturyLink broadband

Changing technology types:

When a change to the service dictates a change in the technology as result of ordering GRLXX to EHXXX or when ordering EHXXX to GRLXX a field visit is required and the additional information should be added to the LSR.

FIELD ENTRY
ACT C, V or Z
LNA C or V
FA D
FEATURE GRLXX
FA N
FEATURE EHXXX
FA N
FEATURE VT6RT

When entering the VT6RT USOC, you will also be required to reserve an appointment so CenturyLink can schedule and dispatch a technician to complete the field work.

Also see section above on selecting technology types (/NTI ADSL2+ or /NTI VDSL2)

Shipping Information on Order

The end user form has been expanded to include a section for shipping information. The CLEC can specify the end users address or can now enter an alternate address. The default option will be the end user service address.

DSL Tech Install

To request a DSL Tech Install, add the following information to the LSR:

FIELD

ENTRY

FA = N

N

Feature

1CRMC or 1CRM9 (depending upon technology type)

Manual Indicator

Y

Remarks

Request DSL Tech Install

A DSL Tech Install requires a specific technician skill set that may be reserved in Appointment Scheduler. See instructions in the Pre-Order section above. If a generic POTS appointment is reserved in lieu of the broadband appointment, the installation of the service may be delayed.

If the request is for 12Mbps or higher downstream or 5Mbps and higher upstream, and you choose not to have a DSL Tech Install, then include the following in Remarks: "DSL Tech Install refused".  If the end user experiences installation issues and CenturyLink repair determines the problem resides beyond the customer demarc, you will be charged an installation charge. The DSL Tech Install USOCs are identified as 1CRMC for ADSL/ADSL2+ and 1CRM9 for VDSL2.

Modems:

CLEC may choose to provide end user modems or purchase a modem from CenturyLink. If a modem is purchased from CenturyLink, CenturyLink will determine the technology and model for fulfillment. See CenturyLink Modems.

Modem Options:

Technology Compatible Equipment
Currently Available Discontinued
ATM Actiontec PK5000 & Zyxel PK5000Z

(Advanced Networking)

USOC DXLY6

Actiontec M1000

Actiontec 1520

Actiontec1524

Actiontec GA701

Actiontec GT701WG
Microsoft Acton

Microsoft Arescom

Motorola 3347

2Wire 2701H
ADSL2+

Actiontec PK5000 & Zyxel PK5000Z

(Advanced Networking)

USOC DXLY6

Actiontec M1000

Actiontec GT701

Actiontec GT701WG

Motorola 3347

2Wire 2701HG 
VDSL2 Actiontec Q1000
(Advanced Networking)

USOC DXYL6
 

Shipping and Delivery:

CenturyLink utilizes a third-party vendor who processes and ships (via UPS) CenturyLink broadband equipment and tracks all equipment shipped and all equipment installed by a CenturyLink technician.

A shipping and handling charge is assessed to each equipment order.

Equipment delivery methods include the following:

  • Self Installation: UPS delivers all CenturyLink equipment shipments. The shipping address must be a USPS- standard address.
  • Tech Installation: a CenturyLink technician delivers and installs equipment.

Equipment shipments and deliveries

UPS delivery schedule:

  • New broadband order deliveries occur on the order due date.
  • Change of technology order deliveries occur one business day before the due date.
  • Equipment-only order deliveries occur on the due date.

Equipment will not be delivered on UPS holidays See UPS operations schedule at: http://www.ups.com/content/us/en/resources/ship/imp_exp/operation.html?srch_pos=1&srch_phr=holiday

UPS rules require the customer to be present to accept packages delivered to the following:

  • Any multi-dwelling housing unit, such as an apartment or condominium.
  • Any business.
  • Any location where the UPS driver feels the package would be at risk if left unattended.

UPS will attempt delivery three times and, if unsuccessful, will return the package to the third party vendor. During each delivery attempt, the driver will leave a notice that includes a reference number. With that number, the customer can call UPS and make arrangements for delivery or pickup. Customers cannot establish delivery arrangements without the UPS reference number left by the driver.
In the event of questions regarding modem/credentials delivery, the CLEC may contact the CSIE.

Deny/Restore

When Temporary Disconnection for Non-Payment is requested, your end-user's CenturyLink broadband service will be interrupted and will not allow any Internet activity. There is no specific NRC to deny broadband service, however other service charges may apply dependent upon the underlying voice service. An NRC will be applied when service is restored. MRCs will remain unchanged and payable to CenturyLink during denial of service. See the CenturyLink High Speed Internet Rate Card for the NRC. Additional information on Temporary Disconnection for Non-Payment is available in Temporary Disconnection for Non-Payment/Restore PCAT.

To simultaneously deny both voice service and broadband service, submit to CenturyLink an LSR for temporary disconnection of the voice service. With this order, both voice and broadband service will be denied. To restore both voice and broadband service, submit a LSR for restoral of the voice service as detailed Temporary Disconnection for Non-Payment/Restore PCAT.

Requests denying or restoring broadband service can not be combined with any other types of order activity. To request temporary disconnection or restoral of the broadband service only, submit to CenturyLink an LSR indicating the following:

FIELD ENTRY
ACT C
LNA C
FA N for Deny or D for Restoral
FEATURE SCG4X
Remarks Broadband Temp Deny or Restoral

Once CenturyLink has received an LSR and has issued the order to deny broadband service, downstream systems will process the order on the order submission date. You may not simply submit a SUP to cancel or change the denial order. SUPs are not recognized and will not be processed by downstream systems and the broadband service will continue to be denied. To cancel or change a pending order for service denial with a future due date (this process does not apply for cancellation of orders due on same day), you must: 1) Cancel the LSR; 2) Contact the CSIE to request broadband service restoral; and 3) Submit a new LSR, if necessary.

Once a broadband only Deny request has been submitted the order must complete prior to submission of the request for restoral. Restoral of service may take up to 24 hours.

Seasonal Service

Seasonal Service, also referred to as Suspension of Service and Vacation Service, is available to residential broadband end users only. When you request Suspension of Service, your end-user's service will be interrupted and will not allow any internet access until a Restore order is issued. Facility assignments associated with the suspended service will be reserved in CenturyLink's systems, the account will remain in active status on your CenturyLink records (i.e. service and billing), and MRCs will be reduced.

Seasonal Service is available on all residential speeds, with voice or Standalone, in all states except Idaho-North, Oregon and Washington. It has a minimum 30-day suspension period and once suspended service has been restored it cannot be placed on seasonal suspend again for a 90-day period. MRCs and NRCs are provided in the CenturyLink High Speed Internet Rate Card.

To request Seasonal Service, submit to CenturyLink an LSR indicating the following:

FIELD ENTRY
ACT L
Manual Indicator Y
Remarks High-Speed Internet/Broadband Seasonal Service (must indicate if this is for voice and High-Speed Internet/Broadband or just High-Speed Internet/Broadband)
FA N
FEATURE N83SS

To request Service restoral (removal of Seasonal Service), submit to CenturyLink an LSR indicating the following:

FIELD ENTRY
ACT B
RSTTYP S
Manual Indicator Y
Remarks Restore High-Speed Internet/Broadband from Seasonal Service (this will restore voice service as well)
FA D
FEATURE N83SS

Provisioning and Installation

General provisioning and installation information is identified in the Provisioning and Installation Overview.

When you submit a LSR to order new broadband service at the same time and on the same LSR as you are requesting new line installation (N & T), the new line installation interval or the broadband installation interval may apply, whichever is longer. For service intervals refer to the Service Interval Guide (SIG).

In the event that CenturyLink determines that the data portion of the request cannot be provisioned with the voice after an FOC has been issued, CenturyLink will send you a jeopardy notice. The jeopardy notification will provide you with information on how to proceed. The jeopardy process is described in the Provisioning and Installation Overview.

Upon receipt of an accurate and complete LSR including authorization of a line move or UDC removal or grooming, you will receive a Firm Order Confirmation (FOC) based on the standard interval found in the SIG. If at any time after you receive the FOC, and prior to the scheduled due date, CenturyLink determines that a line move or UDC removal is required, CenturyLink will apply the line move or UDC removal interval and will re-FOC your LSR reflecting the new scheduled due date. The interval will begin on the date CenturyLink determines that a line move or UDC removal is necessary and a SUP is not required.

If at any time after you receive the FOC, and prior to the scheduled due date, CenturyLink determines that a line move or UDC removal or grooming cannot be accomplished to Loop Qualify, you will receive a jeopardy notification via IMA. The jeopardy notification will provide you information on how to proceed.

Loop facilities must be available when ordering broadband service.

NOTE:  Broadband Self Install orders may complete after 5:00 PM local time and up to 8:00 PM  local time.

Maintenance and Repair

General maintenance and repair activities are described in the Maintenance and Repair Overview.

Charges apply for certain maintenance, trouble isolation, and support services and if a technician is dispatched. Charges may be per technician, may vary depending on when services are performed (e.g., time of day and weekday, holiday or weekend), and may include a minimum charge regardless of the actual number of hours worked. CenturyLink will notify you of any applicable charges in advance of you incurring such charges. If you report trouble, you must pay maintenance of service charge if the trouble is not found in CenturyLink facilities or CenturyLink equipment or is found in customer equipment/systems or Equipment. A dispatch charge also applies if: (A) Customer requests a service date change but fails to notify CenturyLink before the service date and CenturyLink technician is dispatched on the service date (will have to pay dispatch charge and CenturyLink will change the service date) or (B) CenturyLink technician dispatched for maintenance of service and no trouble is found in CenturyLink facilities (applies each time this happens).

Data Backer®, Home Network Backer®, and Office Network Backer® are not available with CBR 2011.

If broadband service is disconnected by CenturyLink in error during conversion activity, broadband repair intervals to reestablish the service will apply. Additional information on reporting this condition is available in the Recent Service Order Activity subsection of the Maintenance and Repair Overview. Additional information can be found in the Service Interval Guide (SIG.) and Expedites and Escalations Overview.

Service Interference

Certain CenturyLink network upgrades or changes, including deployment of remote-based DSL, fiber facilities and IP broadband, may impact end user's existing ATM-based CBR 2011 service functionality.

Service interference occurs only when certain network conditions occur, including at some Central Office or Remote Terminal ("CO/RT") fiber over ATM overlay sites where there is a power disparity between the distant CO streams and the RT data streams in shared binder groups. RT DSL can degrade CO DSL if in the same binder group. "Overlay sites" are those locations where IP broadband is deployed at a Remote Terminal (RT) (called 'Fiber-to-the-Node' (FTTN)) and where the serving Central Office also has existing ATM-based DSL.

Upon receipt of a repair ticket for broadband interference, CenturyLink will endeavor to correct the service interference by up to and including moving the existing DSL connection to a new binder group at the CO/RT.

In some cases, CenturyLink may determine that the existing DSL network configuration providing the broadband service to the end user location is no longer compatible with the new network configuration. Resulting service interference cannot be corrected and therefore availability of ATM-based service at that premise will be withdrawn. In this instance, CenturyLink will advise you to submit a LSR to request an upgrade to Ethernet-based service or disconnection of the broadband service.  Selection of an Ethernet-based service may also require a change in the selected ISP.

In the event a network change modifies a retail service and results in an impact to a wholesale service, CLEC will be modified regarding its available options.

Speed Downgrades

In the event you and the Technical Support Center determine that broadband speed needs to be permanently lowered in order for the service to work properly, you may be requested to replace your current USOC with one of the following repair USOCs:

Product Residence Business Connection Speeds up to:
CenturyLink™ High-Speed Internet not including Internet Access or ISP features
GRLXD GRLX8 1.5Mbps downstream / 640 Kbps upstream
Standalone  
GRLXJ GRLX9
GRLAM GRLA8 640 Kbps downstream / 256 Kbps upstream
Standalone  
GRLAJ GRLA9
CenturyLink™ High-Speed Internet No E-Mail Included/Office Basic EHXF7 EHXF8 1.5Mbps downstream / 640 Kbps upstream
Standalone  
EHXFJ EHXF9
EHXG7 EHXG8 640 Kbps downstream / 256 Kbps upstream
Standalone  
EHXGJ EHXG9
EHXQ7 EHXQ8 3 Mbps downstream / 3 Mbps upstream
Standalone  
EHXQJ EHXQ9
EHXR7 EHXR8 5 Mbps downstream / 3 Mbps upstream
Standalone  
EHXRJ EHXR9
EHXS7 EHXS8 10 Mbps downstream /  640 Kbps upstream
Standalone  
EHXSJ EHXS9
EHXS7 EHXS8 10 Mbps downstream / 3 Mbps upstream
Standalone  
EHXSJ EHXS9
EHXT7 EHXT8 10 Mbps downstream / 3 Mbps upstream
Standalone  
EHXTJ EHXT9
EHXJ7 EHXJ8 18 Mbps downstream/ 640 Kbps upstream
Standalone  
EHXJJ EHXJ9
EHXU7 EHXU8 18 Mbps downstream/ 3 Mbps upstream
Standalone  
EHXUJ EHXU9

The word "repair" may be returned in the IMA PreOrder Loop Qualification if a repair USOC is present or if the maximum speed available for that service address is one of these speeds.

Please follow the steps below to update your existing USOC:

  • An LSR will be required to change the speed of the service. Use a Feature Activity (FA) of "D" for the old USOC and an FA of "N" for the new USOC.
  • Mark the LSR for Manual Handling and add a REMARK stating "Due to a repair issue, we need to lower broadband speed". Please include the Technical Support Center repair ticket number in the remark.

The service order for this type of repair issue will have the same Business day due date and the speed change charge will be waived.

NOTE: If IMA will not accept the USOC to change the speed, enter the USOC in the Remarks section of the LSR.

Billing

On a monthly basis, CenturyLink will provide you with billing that will provide summary account and end-user sub-account information. Detailed information regarding the Customer Records and Information System (CRIS) Summary Bill, Inquiry and Disputes is described in Billing Information - Customer Records and Information System (CRIS).

Standalone service is not billed on the same account as Centrex or PBX trunks.

MRCs and NRCs billed in advance and usage and governmental charges, unless you are tax exempt, are billed in arrears. You will pay all billed charges by the due date set forth in your billing statement, as well as any Late Charge. You will be charged for each additional copy of your bill.

Training

View CenturyLink courses in the Course Catalog.

Contacts

CenturyLink contact information is located in Wholesale Customer Contacts.

Frequently Asked Questions (FAQs)

1. Will the CBR 2011 end user receive a bill from CenturyLink?
Only the customer of record for all CBR 2011services will receive a bill from CenturyLink.

2. Why aren't broadband Services in the tariff?
Effective November 16, 2005 companies providing high-speed internet access had the choice of continuing to provide terms and conditions that governed the service under FCC Tariff or under other agreement type. At that time, CenturyLink moved to a commercial agreement structure to govern availability of broadband service.

3. Why can I not order a third party internet service provider with CenturyLink Ethernet-based high speed service?
The architecture of the Ethernet-based services are not configured for a handoff of the high speed transport but is a seamless service which includes CenturyLink internet service support.

Last Update: May 19, 2014

CenturyLink™ Local Services Platform, CLSP™, CenturyLink Choice™ DSL Deluxe, CenturyLink Choice™ DSL Premier, CenturyLink Commercial HSI Service Pro™, CenturyLink Commercial HSI Service Pro Deluxe™ are Trademarks and Centron® is a Registered Trademark of CenturyLink™