Wholesale: Products & Services

Resale - Local Exchange Services - Business and Residence Plain Old Telephone Service (POTS) - V59.0

History Log

Product Description

CenturyLink's retail telecommunications services, Business and Residence local exchange access line services also known as Plain Old Telephone Service (POTS) - Business and Residence, are available for resale by Competitive Local Exchange Carriers (CLECs) to their end-users. Additional information about resale of CenturyLink's retail services, is availabe in Resale - General.

Both Business and Residence local exchange access line services provide access to the public switched network for local and long distance dialing. If your end-user chooses to use CenturyLink for Intra-Local Access and Transport Area (LATA) long distance the IntraLATA long distance is billed to you at the resale rate. The IntraLATA long distance is determined by the Local Primary Interexchange Carrier (LPIC). End-users designate a carrier of choice on calls that originate and terminate within the end-user's home LATA. The end-user's intraLATA carrier can be the same or different from their interLATA (long distance) carrier. Information describing long distance carrier selection is available in the Long Distance Carrier Selection Overview.

Types of Business Services include:

  • Flat-rated Business service is unmeasured, allowing your end-user to make an unlimited number of calls within the local calling area at a flat, or fixed, monthly rate. The service utilizes the exchange access line, which includes the central office equipment and all the CenturyLink plant facilities up to and including the Standard Network Interface. The service provides basic dial tone.
    • CenturyLink Stand-By Line™ is a Basic Exchange service that allows buiness end-users to expand and contract their telephone service according to call volume and pay for only the service that they need. Business end-users are billed the same nonrecurring charges as for a flat business line however they pay about half the monthly cost of a regular second line plus per-minute usage charges for both incoming and outgoing calls. Ideal uses include fax modem lines or lines with credit card machines. Standby Lines cannot be used as a primary line, cannot be billed separately and are not available with measured service.
  • Measured-rated Business service provides access to the public switched network for local and long distance calling. 1MB service is billed at a flat monthly rate for a set number of local calls or messages per line with an additional charge for every local message in excess of the base allowance. Charges for local calls in excess of the allowance are billed for based upon length of call, originating and terminating point of call, and time of day each call was made.
  • Public Response Calling Service (PRCS), also known as Choke Network, is currently available in the tariffs in NE, SD and MN and is being added to the CO, ID-S, IA, MT, NM, OR, UT, WA, and WY tariffs effective July 18, 2005, and to the ID-N tariff effective August 1, 2005. PRCS is a service offering which provides facilities for call-in programs, promotional activities and contests which are publicly advertised and result in mass calling by the general public to a telephone number. This service allows high volume incoming calls to a single number that exceeds 200 calls a minute without putting a switch at risk. This service is commonly used by radio stations for contests or by ticket outlets. For specific ordering requirements, refer to the Ordering section of this document.

    NOTE: The tariff states that certain conditions require your end-user customer to subscribe to PRCS. For additional information, refer to Tariffs/Catalogs/Price Lists.

Types of Residence Services include:

  • Flat-rated Residence service is unmeasured, allowing the end-user to make an unlimited number of calls within the local calling area at a fixed monthly rate. The service consists of utilizing the exchange access line, which includes the central office equipment and all the CenturyLink plant facilities up to and including the Standard Network Interface. The service provides basic dial tone for residential end-users.
  • Message/Measured Rated Residence service provides access to the public switched network for local and long distance calling.
    • Measured Rated Service bills a flat monthly rate for a set number of local calls or messages per line with an additional charge for every local message in excess of the base allowance.
    • Message Rated Service bills a flat monthly rate that includes a monetary usage allowance for calls completed to stations in the local calling area. Charges for local calls in excess of the allowance are also applicable and are based upon length of call, originating and terminating point of call, and time of day call was made.
  • Lifeline Services
    • The Lifeline Assistance Plan is a Federal Communications Commission (FCC) plan to provide a credit toward the recurring monthly local exchange service rate. It is available for resale to qualified low-income residential end-users throughout CenturyLink QC.
    • Tribal Lifeline is an enhancement to the existing Lifeline program. Tribal Lifeline offers low-income residential end-users on tribal lands a credit toward charges associated with the access line throughout CenturyLink QC except Wyoming.
    • Link Up is another assistance program that is funded by the CLECs. With this plan, some states waive up to 100% of the installation charges for residential low-income end-users. Link Up is Link-Up is limited to Tribal lands where high cost support is received.

For additional information on types of Business and Residence services and related USOCs view state specific Tariffs/Catalogs/Price Lists.

The following Discounted Feature Packages are available for Resale to your end-users:

Call Manager Connection - Business Only.
NOTE: Call Manager Connection – Business Only Packages are grandparented in all states except Arizona and Idaho-North effective April 11, 2005 and are only available as a new service in Arizona and Idaho-North. Contact your CenturyLink Sales Executive for additional information.

CustomChoice® for Business Package.
NOTE: CustomChoice® for Business Packages are grandparented effective April 11, 2005 and are not available as a new service. Contact your CenturyLink Sales Executive for additional information.

CustomChoice® Packages - Residence.
NOTE: CustomChoice® Packages - Residence is grandparented effective May 5, 2003 and is not available as a new service. Contact your CenturyLink Sales Executive for additional information.

NOTE: CustomChoice® Packages - Residence are grandfathered effective June 18, 2010, and are not available as a new service in Idaho-North. These packages were previously grandparented in all other states on May 5, 2003. Contact your CenturyLink Sales Executive for additional information.

CustomChoice-Complete™ Packages. (Residence Only).
NOTE: CustomChoice-Complete™ Packages - (Residence Only) is grandparented effective May 5, 2003 and is not available as a new service. Contact your CenturyLink Sales Executive for additional information.

PopularChoice™ Packages. (Residence Only).
NOTE: PopularChoice™ Packages is grandparented effective May 5, 2003 and is not available as a new service. Contact your CenturyLink Sales Executive for additional information.

PreferredChoice™ Packages. (Residence Only)
NOTE: PreferredChoice Packages are grandparented effective August 16, 2004, and are not available as a new service. Contact your CenturyLink Sales Executive for additional information.

CenturyLink Choice™ Business (available from December 15, 2003 to April 11, 2005)
NOTE: CenturyLink Choice™ Business Packages are grandparented effective April 11, 2005, and are not available as a new service. Contact your CenturyLink Sales Executive for additional information.

CenturyLink Choice™ Business (CenturyLink Choice Business Pick 3 in CO) (available April 11, 2005)

CenturyLink Choice™ Business Plus

CenturyLink Choice™ Business Prime

CenturyLink Choice™ Business Add-A-Line

CenturyLink Choice™ Home (available from December 15, 2003 to August 16, 2004
NOTE: CenturyLink Choice Home Packages are grandparented effective August 16, 2004, and are not available as a new service. Contact your CenturyLink Sales Executive for additional information.

NOTE: CenturyLink Choice Home Packages are grandfathered effective June 18, 2010, and are not available as a new service in Idaho-North. These packages were previously grandparented in all other states on August 16, 2004. Contact your CenturyLink Sales Executive for additional information.

CenturyLink Choice™ Home (CenturyLink Choice Home Pick 3 in CO) (available August 16, 2004 and later)
NOTE: CenturyLink Choice™ Home (CenturyLink Choice Home Pick 3 in CO) is grandfathered effective June 18, 2010, and is not available as a new service except in Montana and New Mexico. Contact your CenturyLink Sales Executive for additional information.

NOTE: CenturyLink Choice Home™ Packages are grandfathered effective October 9, 2010 in the state of New Mexico. This package is not available as a new service in all states except Montana. Contact your CenturyLink Sales Executive for additional information.

NOTE: CenturyLink Choice Home™ Packages are grandfathered effective June 18, 2011 in the state of Montana. This package is not available as a new service in any of CenturyLink QC. Contact your CenturyLink Sales Executive for additional information.

CenturyLink Choice™ Home Plus
NOTE: CenturyLink Choice™ Home Plus Packages are grandfathered effective June 18, 2010, and are not available as a new service except in New Mexico and Montana. Contact your CenturyLink Sales Executive for additional information.

NOTE: CenturyLink Choice Home™ Plus Packages are grandfathered effective October 9, 2010 in the state of New Mexico. This package is not available as a new service in all states except Montana. Contact your CenturyLink Sales Executive for additional information.

NOTE: CenturyLink Choice Home™ Plus Packages are grandfathered effective June 18, 2011 in the state of Montana. This package is not available as a new service in any of CenturyLink QC. Contact your CenturyLink Sales Executive for additional information.

CenturyLink Business Line Plus™.
NOTE: CenturyLink Business Line Plus™ Packages are grandparented effective April 11, 2005 in all states except Idaho-North and are not available as a new service except in Idaho-North. Contact your CenturyLink Sales Executive for additional information.

CenturyLink® Home Phone Package

SelectPak™ (Residence Only).
NOTE: SelectPak™ is grandparented effective May 5, 2003 and is not available as a new service. Contact your CenturyLink Sales Executive for additional information.

SmartSet™ (Business Only).
NOTE: SmartSet™ Packages are grandparented in all states except Arizona effective April 11, 2005 and are only available as new service in Arizona. Contact your CenturyLink Sales Executive for additional information.

ValueChoice Packages™ (Residence Only).

NOTE: ValueChoice Packages are grandparented effective August 16, 2004, and are not available as a new service, with the exception of Idaho-North. Contact your CenturyLink Sales Executive for additional information.

NOTE: ValueChoice Packages are grandfathered effective June 18, 2010, and are not available as a new service in Idaho-North. These packages were previously grandparented in all other states on August 16, 2004. Contact your CenturyLink Sales Executive for additional information.

Availability

Business and Residence local exchange access line services are available for resale throughout CenturyLink QC.

For additional CenturyLink retail services available for resale by state, view state specific Tariffs/Catalogs/Price Lists.

Terms and Conditions

Business services can be installed in any business location and in a residential location where an end-user may be operating a 'home business.'

Residence services can only be installed in a residential location.

It is your responsibility to provide CenturyLink with accurate end-user address and location information for state regulated emergency databases. Information regarding 911/Enhanced 911 (E911) is located in Access to Emergency Services (911/E911).

For each main telephone number CenturyLink will accept one white page directory listing at no charge. Additional information about directory listing is available in White Pages Directory Listings.

Additional terms and conditions, rates and charges can be found in the Tariffs/Catalogs/Price Lists.

Technical Publications

Technical characteristics are described in:

Pricing

Rate Structure

General resale rate structure information is described in Resale - General.

Nonrecurring charges apply for the initial provisioning and installation of Residence service and most Business services. Nonrecurring charges also apply whenever there are additions or changes to existing services. Monthly recurring charges apply.

Business and Residence services and optional features are available on a month-to month basis. A minimum billing period of thirty days applies for monthly recurring charges.

CenturyLink retail rate elements for Business and Residence services, and how the rate elements apply are available in the state specific Tariffs/Catalogs/Price Lists.

Rates

Rates and/or applicable discounts are available in Exhibit A or the specific rate sheet in your Interconnection or Resale Agreement.

CenturyLink's retail rates can be found in the state specific Tariffs/Catalogs/Price Lists.

Tariffs, Regulations and Policy

Tariffs, regulations and policies applicable to CenturyLink retail products available for resale are located in the state specific Tariffs/Catalogs/Price Lists.

CenturyLink has Interconnection/Resale tariffs in the following states:

State Tariff
Colorado Colorado Local Network Interconnection and Service Resale Tariff
Iowa Iowa Local Wireline Network Interconnection and Service Resale Tariff
Washington Washington Resale Tariff

You may purchase services for resale under these tariffs, or under an Interconnection or Resale Agreement in these states.

Additional policy information can be found in your Interconnection or Resale Agreement, or the Statement of Generally Available Terms and Conditions (SGAT) for the relevant state.

Optional Features

Business and Residence services optional feature availability and pricing may vary according to the state specific Tariffs/Catalogs/Price Lists.\

A complete list of standard features, feature descriptions, availability, pricing, and ordering information is available in the Resale - Features matrix.

CenturyLink offers various optional intraLATA local calling plans in some states. Check the state specific Tariffs/Catalogs/Price Lists to determine what plans may be available.

Message Delivery Service (MDS) and Message Delivery Service Interoffice (MDSI) are network service product offerings that are used to facilitate the delivery of a voice messaging platform and are available with certain product offerings. For additional information contact your CenturyLink Service Manager.

Traffic Data Report Service (TDRS) provides customers with a summary of traffic data on certain network facilities. For additional information contact your CenturyLink Service Manager.

Features/Benefits

Features Benefits
Cost effective
  • Low resale rates
  • Requires no capital investment
  • Flexible communication system
  • Basic end-user connection needed to use telephone service
  • Network reliability
  • Proven systems
  • Reliable network infrastructure
  • Speed to market opportunity
  • Applications

    See Features/Benefits.

    Implementation

    Product Prerequisites

    If you are a new CLEC and are ready to do business with CenturyLink, view Getting Started as a Facility-Based CLEC or Getting Started as a Reseller.

    If you are an existing CLEC wishing to amend your Interconnection Agreement or New Customer Questionnaire, additional information is located in the Interconnection Agreement.

    Pre-Ordering

    General pre-ordering activities are described in the Pre-Ordering Overview.

    Requirements for pre-ordering are described in Local Service Guidelines (LSOG) Pre-Order.

    Ordering

    It is important to understand the Resale - General procedures before ordering local exchange services.

    General ordering activities are described in the Ordering Overview.

    Service requests should be placed using Interconnect Mediated Access (IMA) Extensible Markup Language (XML), IMA Graphical User Interface (GUI), or faxed to (888) 796-9089.

    Local Exchange Services, Business and Residence POTS service requests are submitted using the following LSOG forms:

    • Local Service Request (LSR)
    • End User (EU)
    • Resale Service (RS)
    • Directory Listing (DL), if applicable

    Field entry requirements are described in the LSOG.

    When requesting a full conversion from existing Retail/Resale/commercial local exchange services products e.g. CenturyLink™ Local Services Platform (CLSP™) using the LSR ACT Type = V, all listings on the current account must be addressed by providing the end-state of the listing on your LSR. If there are no change(s) to the listing(s), the listing(s) should have the LACT value of Z. If the LSR ACT Type = V, and a LACT value of Z is present on the DL form, the TN will be used for validation purposes, but all other information on the DL form will be ignored. The listing will remain exactly as it exists on CenturyLink’s Customer Service Record. LSRs with 'LACT = N - New Listing' selected when changes are being made to existing listings will be manually rejected by CenturyLink. Only new listings may be added with LACT = N during conversion activity. Existing listings may be deleted during conversion activity with LACT = D - Delete Listing.

    Requests for multiple line conversions may be made on the same LSR, provided the request is based on the same Customer Service Record (CSR), for the same end-user, at the same location, and for the same due date.

    LSRs related to Public Response Calling Service (Choke Network) must be submitted by fax until further notice. Additionally, the following three USOCs are required on the RS form:

    • 1MN - Public Response Calling Service
    • GE6 - Traffic Load Protector
    • NRC83 - Non-Recurring Charge

    In addition, the Remarks section must include the following information:

    • "Choke Network"
    • Group Size/Number of Lines
    • New or Existing Call Forwarding 'To' Number, if needed

    Additional information regarding the restrictions and limitations of Choke Network Service:

    • Call Forwarding Restrictions - whenever Choke calls are forwarded or hunt outside the choke network, they lose their choking properties. Be advised to NEVER call forward a Choke line outside of the Choke Network.
    • Multi-Line Hunt Concerns - Call Forwarding features may be used on a one-to-one basis with Multi-Line Hunting, however no Series Hunting is allowed. Many Choke Network lines have multiple Multi-Line Hunt groups, which in turn have multiple Call Forwarding Variable (CFV) features active. This leads to abuse and loss of control of the network as the forwarding feature can be used to forward these numbers to other service providers.

    Provisioning and Installation

    General provisioning and installation activities are described in the Provisioning and Installation Overview.

    Some products or features require the addition of a Line Class Code (LCC) to provision the service in the CenturyLink switch. When a LCC is required, the CLEC is not responsible for providing it on the LSR; CenturyLink adds it to the service order.

    In some cases, several products associated with a single line may each require a LCC. Only one LCC may be used on a line. Therefore, in these situations, CenturyLink will assign a single LCC that provides the function for multiple products. There are also times when one LCC may be translated into another LCC to accommodate various switch types and/or Multi-line Hunting requirements.

    CenturyLink enters the LCC on the service order following each line USOC to be equipped with the product or feature, as in the following example:

    • 1FB/PIC xxxx/LCC KXB
    • RTY

    For information on the LCCs used in provisioning Resale POTS services refer to the LCC Job Aid. The LCC Job Aid is provided as an informational tool and should not be used by the CLEC when submitting an LSR.

    Loss and Completion Reports are based on loss and gain account activity. Loss and Completion Reports are described in Billing Information - Additional Outputs - SMDR, Completion Report, Loss Report.

    Maintenance and Repair

    General maintenance and repair activities are described in the Maintenance and Repair Overview.

    In certain communities where CenturyLink has deployed Fiber To The Premise (FTTP) architecture, CenturyLink will not be able to technically line power the customer phone from the serving wire center. Therefore, a battery back up unit is required and is initially installed at the end user customer location for lifeline capability. The maintenance of this battery backup unit will be your responsibility. It is your customer’s responsibility to monitor this battery backup unit for alarms (i.e., battery is low, dead, or missing) and provide notification to you as a provider of Resale service to an impacted end user location so that you may make arrangements to ensure that the battery is replaced. 

    Billing

    On a monthly basis, CenturyLink will provide you with billing information that will provide summary account information as well as end-user account information.

    Customer Records and Information System (CRIS) billing is described in Billing Information - Customer Records and Information System (CRIS).

    Training

    View CenturyLink courses in the Course Catalog.

    Contacts

    CenturyLink contact information is located in Wholesale Customer Contacts.

    Frequently Asked Questions (FAQs)

    This section is being compiled based on your feedback

    Last Update: December 12, 2013

    CenturyLink Stand-By Line™, CustomChoice Complete™, PopularChoice™, PreferredChoice™, CenturyLink Business Line Plus™, CenturyLink Choice™ Home , CenturyLink Choice™ Home Plus, CenturyLink Choice™, Business SelectPak™, SmartSet™ and ValueChoice Packages™ are Trademarks of CenturyLink, Inc.
    CustomChoice® is a Registered Trademark of CenturyLink, Inc.