CenturyLink™ Wholesale Performance Information
PID/PAP - Request to Modify
The Performance Indicator Definitions (PIDs) provide an objective method to judge CenturyLink's ability to provide wholesale services. The goal is to provide services to CLECs in a manner that is either substantially the same as the level of service offered by CenturyLink's retail operations, or that provides you with a meaningful opportunity to compete.
The Performance Assurance Plan (PAP) is a two-tiered, self-executing remedy plan that represents CenturyLink's voluntary offer to provide performance assurance.
If you would like to submit a request to add a new Performance Indicator Definition (PID), or to modify or delete an existing PID, CenturyLink has in place the Request to Modify a PID/PAP process to assist you.
Accepted & Disputed Updates
As updates become available, CenturyLink will post that information below.
- PID/PAP Agreement Updates - 6-28-07
- PID/PAP Disputed Updates - No Current Updates Available
CenturyLink produces monthly performance reports based on a diverse set of criteria and requirements. Following is a link to a brief explanation of the sections of those reports.
271 Performance Reports
CenturyLink provides state specific 271 performance reports on a monthly basis in PID format. CenturyLink Wholesale Performance Results Reports are provided in support of meeting the terms of Section 271 of the Telecommunications Act of 1996.
Click here to access the Reports in PID Format, or if you need additional information, please feel free to contact you service manager.
CenturyLink Performance Assurance Plan Reports
If you would like information on how CenturyLink reports performance data, please see the information on the CenturyLink PAP.
CLEC Specific Performance Results and User Guide
CenturyLink provides an easy to use guide to help you use and understand the data in the 271 Performance Results ECR Report.
- View the User Guide and learn how to gain access to your official 271 Measurement Reports. CLEC Performance Results User Guide Version 6.0
- CLEC QPP Results Report
Accessing the Reports
To request access to the ECR reports, refer to the CenturyLink Interconnect OSS Electronic Access business procedure. Once you have gained access, your reports can be viewed by going to the following url: https://qpid01.qwest.com
Arizona CLEC Customers - Satisfaction Survey Feedback Form
CenturyLink Wholesale conducts a periodic Customer Satisfaction Survey that measures CenturyLink performance in the areas of Provisioning, Repair and Billing. In compliance with Arizona Corporation Commission Decision No. 66242, dated September 16, 2003, CenturyLink provided AZ CLECs the opportunity to offer feedback. Click here to view the results.
Colorado Performance Assurance Plan
Certification that a CLEC has less than or equal to 6,000 lines of service in Colorado and is within its first three years from the date when its application for Certificate of Public Convenience and Necessity was granted by the Commission, or in the case of a CLEC not requiring a Certificate of Public Convenience and Necessity, from the date it first begins operating in Colorado, pursuant to section 9.2 of the CPAP must be provided to:
with a copy to:
Password protected CLEC specific performance reports are located on the ECR (Electronic Customer Reporting) website.
Washington CLEC Customers - Alternative Form of Regulation (AFOR)
Effective December 2007, pursuant to an order of the Washington Utilities and Transportation Commission in Docket No. UT-061625;
The QPAP terms must apply to all wholesale services provided by CenturyLink as a substitute for unbundled network elements during the term of the AFOR, unless the affected parties agree otherwise.
CenturyLink's service offerings in compliance with this requirement are described in the Commercial Agreements for the affected products.
Last Update: April 17, 2013